IP Library Granted Patent US 9,064,283
Granted Patent B2
US 9,064,283 · App. 13/431,941 · Granted Jun 23, 2015

Systems, methods, and apparatus for reviewing file management

Inventors: James T. Scanlon (Tariffville, CT); Xiaowei Zhu (Avon, CT); Maryann Godbout (Wethersfield, CT); Song Chen (Glastonbury, CT)
Assignee: The Travelers Indemnity Company
G06Q40/02G06Q40/025
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Quick Facts
Patent No.
US 9,064,283
App. No.
13/431,941
Granted
Jun 23, 2015
Kind
B2
Abstract

Systems, apparatus, methods and articles of manufacture provide for reviewing the management of one or more business files. According to some embodiments, methods may include determining a plurality of file review criteria, determining a plurality of file review questions, determining a respective maximum potential review score for each file review question, determining respective responses for the file review questions, adjusting (if necessary) one or more of the maximum potential review scores, and/or determining at least one review score for each file review question answered. Some embodiments may provide for determining a respective review score for a file for each of one or more predetermined file review criteria.

Claims (92)

1. A method, comprising:

determining, by a computer comprising at least one processor and in accordance with a file review application, a plurality of file review questions for reviewing a file, each file review question being associated in a database with at least one file review criterion;

determining, by the computer in accordance with the file review application, a maximum potential review score for a first file review question of the plurality of file review questions;

receiving, by the computer in accordance with the file review application, an indication that a second file review question of the plurality of file review questions is not applicable to the file;

determining, by the computer in accordance with the file review application, a maximum potential review score for the second file review question;

determining, by the computer in accordance with the file review application, an adjusted maximum potential review score for the first file review question based on the maximum potential review score for the non-applicable second file review question;

determining, by the computer in accordance with the file review application, a response to the first file review question;

determining, by the computer in accordance with the file review application, a review score based on:

the response, and

the adjusted maximum potential review score; and

outputting an indication of the review score via a user interface.

2. The method of claim 1 , further comprising:

determining a first file review criterion of the at least one file review criterion;

wherein determining the review score comprises determining the review score based on:

the first file review criterion,

the response, and

the adjusted maximum potential review score.

3. The method of claim 2 , further comprising:

determining a portion of the adjusted maximum potential review score that is associated with the first file review criterion.

4. The method of claim 3 , wherein determining the review score comprises:

determining the review score based on:

the response, and

the portion of the adjusted maximum potential review score that is associated with the first file review criterion.

5. The method of claim 3 , wherein determining the review score comprises:

determining a numerical value associated with the response;

determining a numerical value representative of the portion of the adjusted maximum potential review score that is associated with the first file review criterion; and

generating a review score for the first file review question by multiplying the numerical value associated with the response by the numerical value representative of the portion of the adjusted maximum potential review score.

6. The method of claim 1 , further comprising:

determining, by the computer in accordance with the file review application, a maximum potential review score for a third file review question of the plurality of file review questions; and

determining, by the computer in accordance with the file review application, a response to the third file review question;

wherein determining the review score comprises determining, by the computer in accordance with the file review application, a review score for the file based on:

the response to the first file review question,

the adjusted maximum potential review score for the first file review question,

the response to the third file review question, and

the maximum potential review score for the third file review question.

7. The method of claim 6 , wherein the maximum potential review score for the third file review question is an adjusted maximum potential review score based on non-applicability of at least one other file review question.

8. The method of claim 6 , wherein determining the review score for the file comprises determining a ratio comparing (i) a combination of the respective review scores for the first and third file review questions to (ii) a combination of the adjusted maximum potential review score for the first file review question and the maximum potential review score for the third file review question.

9. The method of claim 1 , further comprising:

determining a first workflow phase associated with at least two file review questions, including the first file review question; and

wherein determining the review score comprises determining a review score for the first workflow phase.

10. The method of claim 9 , further comprising:

determining a second workflow phase associated with at least two file review questions, wherein the second workflow phase is different than the first workflow phase; and

determining a review score for the second workflow phase.

11. An apparatus comprising:

a processor;

at least one output device in communication with the processor; and

a computer-readable memory in communication with the processor, the computer-readable memory storing file review instructions that when executed by the processor result in:

determining a plurality of file review questions for reviewing a file, each file review question being associated in a database with at least one file review criterion;

determining a maximum potential review score for a first file review question of the plurality of file review questions;

receiving an indication that a second file review question of the plurality of file review questions is not applicable to the file;

determining a maximum potential review score for the second file review question;

determining an adjusted maximum potential review score for the first file review question based on the maximum potential review score for the non-applicable second file review question;

determining a response to the first file review question;

determining a review score based on:

the response, and

the adjusted maximum potential review score; and

outputting an indication of the review score via one or more of the at least one output device.

12. The apparatus of claim 11 , wherein the file review instructions when executed by the processor further result in:

determining a first file review criterion of the at least one file review criterion;

wherein determining the review score comprises determining the review score based on:

the first file review criterion,

the response, and

the adjusted maximum potential review score.

13. The apparatus of claim 12 , wherein the file review instructions when executed by the processor further result in:

determining a portion of the adjusted maximum potential review score that is associated with the first file review criterion.

14. The apparatus of claim 13 , wherein determining the review score comprises:

determining the review score based on:

the response, and

the portion of the adjusted maximum potential review score that is associated with the first file review criterion.

15. The apparatus of claim 13 , wherein determining the review score comprises:

determining a numerical value associated with the response;

determining a numerical value representative of the portion of the adjusted maximum potential review score that is associated with the first file review criterion; and

generating a review score for the first file review question by multiplying the numerical value associated with the response by the numerical value representative of the portion of the adjusted maximum potential review score.

16. The apparatus of claim 11 , wherein the file review instructions when executed by the processor further result in:

determining a maximum potential review score for a third file review question of the plurality of file review questions;

determining a response to the third file review question; and

wherein determining a review score comprises determining a review score for the file based on:

the response to the first file review question,

the adjusted maximum potential review score for the first file review question,

the response to the third file review question, and

the maximum potential review score for the third file review question.

17. A non-transitory computer-readable memory storing instructions that, when executed by a computer comprising at least one processor, result in:

determining, by a computer comprising at least one processor and in accordance with a file review application, a plurality of file review questions for reviewing a file, each file review question being associated in a database with at least one file review criterion;

determining, by the computer in accordance with the file review application, a maximum potential review score for a first file review question of the plurality of file review questions;

receiving, by the computer in accordance with the file review application, an indication that a second file review question of the plurality of file review questions is not applicable to the file;

determining, by the computer in accordance with the file review application, a maximum potential review score for the second file review question;

determining, by the computer in accordance with the file review application, an adjusted maximum potential review score for the first file review question based on the maximum potential review score for the non-applicable second file review question;

determining, by the computer in accordance with the file review application, a response to the first file review question;

determining, by the computer in accordance with the file review application, a review score based on:

the response, and

the adjusted maximum potential review score; and

outputting an indication of the review score via a user interface.

Assignments (1)
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Jun 6, 2012
From: SCANLON, JAMES T.; ZHU, XIAOWEI; GODBOUT, MARYANN; CHEN, SONG
To: THE TRAVELERS INDEMNITY COMPANY
Reel/Frame 028325/0621 →
Continuity (1)
Related Publication 20130262473A1 · Oct 3, 2013