IP Library Granted Patent US 9,071,949
Granted Patent B2
US 9,071,949 · App. 12/431,443 · Granted Jun 30, 2015

Data extraction from a call

Inventors: Jeffrey Mikan (Atlanta, GA); Justin McNamara (Atlanta, GA); John Lewis (Lawrenceville, GA); Fulvio Arturo Cenciarelli (Suwanee, GA)
Assignee: AT&T Mobility II LLC
H04W4/16H04M1/656H04M1/72572H04M3/42221H04W4/12
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Quick Facts
Patent No.
US 9,071,949
App. No.
12/431,443
Granted
Jun 30, 2015
Kind
B2
Abstract

A network component comprising a communications portion and a processor portion is disclosed. The communications portion may be configured to detect a signal indicative of a call associated with a mobile device. The processor portion may be configured to detect at least one record cue in the signal. The processor portion may be also be configured to respectively capture at least one portion of the call upon the at least one record cue being detected. The processor portion may also be configured to respectively associate at least one identifier with the at least one captured portion of the call. The identifier may respectively identify the at least one captured portion of the call.

Claims (65)

1. A network component comprising:

a processor; and

memory coupled to the processor, the memory comprising executable instructions that when executed by the processor cause the processor to effectuate operation comprising:

detecting a first cue;

responsive to detecting the first cue, capturing a portion of communications between parties to a call;

associating an identifier with the captured portion of the call, wherein:

the identifier identifies subject matter of the captured portion of the call; and

the identifier is associated with the captured portion of the call by inserting the identifier into the captured portion of the call;

detecting a second cue; and

responsive to detecting the second cue, generating a report, wherein:

a format of the report is based on content of the first cue; and content of the report is based on the subject matter.

2. The network component of claim 1 wherein the first cue comprises one or more words spoken during the call.

3. The network component of claim 2 , wherein the first cue is indicative of at least one of a quantity, a price, a unit, a street address, a state, a post office code, or an item number.

4. The network component of claim 1 , wherein the portion of the call is captured by at least one of recording the portion of the call or storing the portion of the call in a memory.

5. The network component of claim 1 , the operations further comprising:

detecting, in the captured portion of the call, a verbal command cue indicative of a destination address;

determining, based on the verbal command cue, a geographic location of the mobile device; and

providing a geographic path between the geographic location of the mobile device and the destination address.

6. The network component of claim 1 , the operations further comprising:

creating a hyperlink linked to the captured portion of the call.

7. A method comprising:

detecting a first cue;

capturing, responsive to detecting the first cue, a portion of communications between parties to a call;

associating an identifier with the captured portion of the call, wherein:

the identifier identifies subject matter of the captured portion of the call; and

the identifier is associated with the captured portion of the call by inserting the identifier into the captured portion of the call;

detecting, in the captured portion of the call, a verbal command cue indicative of a destination address;

determining, based on the verbal command cue, a geographic location of a mobile device; and

determining a geographic path between the geographic location of the mobile device and the destination address.

8. The method of claim 7 , further comprising:

converting the captured portion of the call into first data; and

writing the first data into a data file, wherein the identifier identifies the first data in the data file.

9. The method of claim 8 , further comprising:

extracting data corresponding to a second cue from the data file; and

writing the extracted data corresponding to the second cue into a report file.

10. The method of claim 7 , further comprising:

creating a hyperlink linked to the captured portion of the call.

11. A mobile device comprising:

a processor; and

memory coupled to the processor, the memory comprising executable instructions that when executed by the processor cause the processor to effectuate operations comprising:

detecting a first cue;

responsive to detecting the first cue, capturing a portion of communications between parties to a call; and

associating an identifier with the captured portion of the call, wherein:

the identifier identifies subject matter of the captured portion of the call; and

the identifier is associated with the captured portion of the call by inserting the identifier into the captured portion of the call;

detecting a second cue; and

responsive to detecting the second cue, generating a report, wherein:

a format of the report is based on content of the first cue; and

content of the report is based on the subject matter.

12. The mobile device of claim 11 , wherein the first cue comprises a word spoken during the call.

13. The mobile device of claim 11 , wherein the portion of the call is captured by at least one of recording the portion of the call or storing the portion of the call in a memory.

14. The mobile device of claim 11 , wherein the first cue is indicative of at least one of a quantity, a price, a unit, a street address, a state, a post office code, or an item number.

15. The mobile device of claim 11 , the operations further comprising configured to:

responsive to detecting the second cue, extracting information corresponding to the second cue from the captured portion of the call; and

writing the extracted data corresponding to the second cue into a report file.

16. The mobile device of claim 15 , wherein the second cue corresponds to at least one of a product order, a telephone number, an electronic business card, or a destination address.

17. The mobile device of claim 11 , wherein the second cue comprises at least one of:

at least one word spoken during the call; or

at least one word spoken after the call.

18. The mobile device of claim 11 , the operations further comprising:

detecting, in the captured portion of the call, a verbal command cue indicative of a destination address;

determining, based on the verbal command cue, a geographic location of the mobile device; and

providing a geographic path between the geographic location of the mobile device and the destination address.

19. The mobile device of claim 11 , the operations further comprising:

creating a hyperlink linked to the captured portion of the call.

Assignments (1)
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Jun 25, 2009
From: MIKAN, JEFFREY; MCNAMARA, JUSTIN; LEWIS, JOHN
To: AT&T MOBILITY II LLC
Reel/Frame 022874/0070 →
Continuity (1)
Related Publication 20100273453A1 · Oct 28, 2010