Method and system for health scoring information systems, users, and updates

1. A computer-implementable method for monitoring the status of a system, comprising:

accessing a configuration management database comprising a plurality of configuration items and information regarding relationships of a configuration item with other configuration items;

determining whether a target group of configuration items has been previously defined;

when the target group has not been previously defined, then selecting configuration items for health monitoring and generating a target group comprising selected configuration items;

when the target group has been defined, then selecting a defined target group;

determining whether target values have been established for the configuration items in the target group;

when target values have not been established, then establishing target values for the configuration items;

collecting a current value for a selected configuration item;

determining whether the selected configuration item has a dependency;

determining associated dependencies and collecting corresponding dependency values when the configuration item has a dependency and factoring the corresponding dependency values into the current value for the selected configuration item;

performing a comparison operation between the target value and the current value;

generating a health subscore value from the comparison operation;

indexing the health subscore value to the configuration item;

generating a health subscore value for each of a plurality of the configuration items to provide a plurality of health subscore values;

providing health subscores for the configuration item via a partner portal, the plurality of health subscore values comprising the health subscores for the configuration item provided via the partner portal;

providing health subscores for sets of configuration items via the partner portal, the plurality of health subscore values comprising the health subscores for the sets of configuration items provided via the partner portal;

indexing the plurality of health subscore values to provide indexed health subscore values;

generating a health score value, the health score value being based upon the indexed health subscore values; and,

determining whether to generate a service request for the system based upon the health score value.

2. The method of claim 1 , wherein said configuration item is mapped to a physical object and said information is received from said physical object using a protocol comprising one of:

Common Information Model (CIM);

Windows Management Instrumentation (WMI);

Remote Procedure Call (RPC); and

Simple Network Management Protocol (SNMP).

3. The method of claim 1 , wherein said configuration item has a dependency, wherein:

synchronizing said configuration item generates an updated health subscore for said configuration item; and wherein

said dependency comprises at least one of:

a physical dependency;

a service dependency; and

a business dependency.

4. The method of claim 3 , wherein said physical dependency comprises at least one of:

a virtualized configuration item;

a partitioned configuration item;

an associated configuration item; and

a hardened configuration item.