System and method for automated voice quality testing

1. A system for automated testing of audio quality, comprising:

a call engine comprising at least a plurality of programming instructions stored in a memory and operating on a processor of a computing device, and configured to receive at least a plurality of reference audio samples via a network, and configured to operate at least a simulated telephone call;

an endpoint manager comprising at least a plurality of programming instructions stored in a memory and operating on a processor of a computing device, and configured to provide at least a plurality of reference audio samples to simulate audible responses during a simulated telephonic interaction;

a first audio generator device configured to transmit at least a plurality of reference audio samples; and

a head and torso simulator device comprising at least a microphone and a second audio generator device, and configured to simulate at least a plurality of physical qualities of human head and torso anatomy;

wherein the call engine utilizes a plurality of reference audio samples to simulate inbound telephonic interactions;

wherein the first audio generator device transmits reference audio samples to simulate interaction between a receiving party represented by the head and torso simulator and a plurality of remote calling parties;

wherein the endpoint manager utilizes reference audio samples to simulate telephonic interactions of the receiving party with the plurality of remote calling parties;

wherein the second audio generator device transmits audio from the head and torso simulator device to simulate remote party interaction with the receiving party; and

wherein the first audio generator device transmits audio to the head and torso simulator device to simulate remote party interaction with the receiving party.

2. A method for automated testing of audio quality, comprising the steps of:

creating, using a call engine comprising at least a plurality of programming instructions stored in a memory and operating on a processor of a computing device, and configured to receive at least a plurality of reference audio samples via a network, and configured to operate at least a simulated telephone call, a simulated call over an audio connection;

receiving a plurality of reference audio at an endpoint manager comprising at least a plurality of programming instructions stored in a memory and operating on a processor of a computing device, and configured to provide at least a plurality of reference audio samples to simulate audible responses during a simulated telephonic interaction and a call engine;

transmitting a plurality of reference audio from the call engine to the endpoint manager;

scoring received reference audio by the endpoint manager;

transmitting a plurality of reference audio from the endpoint manager to the call engine;

scoring received reference audio by the call engine;

scoring the audio connection quality; and

storing audio scoring and audio connection quality data in a database or other data storage medium;

wherein a head and torso simulator device comprising at least a microphone and an audio generator simulates a plurality of properties of a human body and is configured to receive at least a plurality of reference audio transmitted by the call engine and is further configured to transmit the endpoint manager audio.

3. The system of claim 1 , wherein the head and torso simulator device is further configured to simulate a plurality of acoustic properties of human head and torso anatomy.

4. The system of claim 1 , wherein the first audio generator device is further configured to produce a plurality of reference audio samples.

5. The system of claim 1 , wherein the head and torso simulator device further comprises a plurality of additional microphones.

6. The system of claim 5 , wherein at least a portion of the plurality of additional microphones are configured to detect and report background noise.

7. The system of claim 5 , wherein the head and torso simulator device further comprises a plurality of additional audio generator devices.

8. The system of claim 7 , wherein at least a portion of the plurality of additional audio generator devices is configured to produce a plurality of background noise.

9. The system of claim 8 , wherein the head and torso simulator device is further configured to transmit a plurality of audio via at least a portion of the plurality of additional audio generator devices, the plurality of external audio being based at least in part on a plurality of audio being transmitted by a second audio generator device.

10. The system of claim 9 , wherein a plurality of additional head and torso simulator devices are configured to simulate audio characteristics of a crowded environment.

11. The system of claim 10 , wherein the crowded environment is a contact center, wherein each head and torso simulator device is configured to simulate a contact center agent.

12. The method of claim 2 , further wherein the head and torso simulator device is configured to report on a plurality of background noise.

13. The method of claim 12 , further comprising the step of scoring the received background noise.