Granted Patent B2

US 9,817,353 · App. 12/429,775 · Granted Nov 14, 2017

Inventors: Joanna Brown (Fairport, NY); Timothy Thomas (Fairport, NY); Nitin Shinoy (Webster, NY); Cheryl Koenig (Ontario, NY); Michael Soures (Webster, NY); Kathleen Giuffrida (Honeoye, NY); Michael Kirby (Pittsford, NY)

Assignee: Xerox Corporation

G03G15/553G03G15/5075

Abstract

Claims (63)

1. A method for managing high frequency service items associated with a rendering device, said method comprising:

configuring a parent/child relationship in association with at least one high frequency service item utilizing an XML based computer system, wherein said at least one high frequency service item is associated with and a component of said rendering device, said parent/child relationship comprising a parent component associated with said rendering device and at least one child component comprising at least one sub-part of said parent component wherein said parent component is customer replaceable;

storing a preset number of total images for said at least one high frequency service item and at least one threshold value associate with said at least one high frequency service item in a memory device integrated in said at least one high frequency service item;

monitoring a status of said at least one high frequency service item with respect to said at least one threshold value utilizing said XML based computer system with a high frequency service interval monitor integrated in said high frequency service item;

updating said XML based computer system by a remote service provider connected to said XML based computer system over a wireless communication channel when said parent/child relationship changes;

displaying a hierarchical structure illustrative of said parent/child relationships in a graphical user interface provided by said high frequency service interval monitor on a display associated with said rendering device;

activating a parent component indicator on said rendering device when said at least one threshold value is reached;

performing a service action on said at least one child component when a service threshold for said child component is exceeded; and

replacing said parent component if said at least one child component exceeds a threshold value for said service action, thereby maximizing a utilization of said at least one high frequency service item and a reliability with respect to said rendering device.

2. The method of claim 1 further comprising configuring at least one service count associated with said at least one child component to follow a count associated with said parent component upon replacement of said parent component.

3. The method of claim 2 further comprising configuring said parent/child relationship to replace at least one parent component with a replacement parent component if any of said child components of said parent component exceed said threshold value for service action.

4. The method of claim 3 further comprising:

repairing all said child components of said at least one parent component after said parent component has been replaced by said replacement parent component;

saving said parent component;

removing said replacement parent component if any of said child components of said parent component exceed said threshold value for service action; and

reinstalling said parent component.

5. The method of claim 4 wherein configuring said parent/child relationship in association with said at least one high frequency service item further comprises:

creating a name indicative of said parent component before a replacement of said parent component; and

creating a new name indicative of said parent component after replacement of said parent component.

6. The method of claim 5 further comprising:

restricting access to said child components to everyone but a service engineer.

7. The method of claim 6 further comprising configuring a hierarchical structure;

expressing via said hierarchical structure a relationship and a servicing function associated with said at least one high frequency service item utilizing a related component indicator and a counter.

8. The method of claim 7 wherein said service action comprises at least one of the following types of actions: a rebuild action, a cleaning action, or a calibrate action.

9. The method of claim 8 wherein said parent component is a customer replaceable component and said at least one child component is a service engineer serviceable component.

10. The method of claim 9 further comprising permitting rebuilding of said at least one parent component in order to reduce down time and service cost associated with said at least one high frequency service item.

11. The method of claim 10 further comprising changing said service relationship between said at least one high frequency service item by updating said XML based file via at least one remote service provider thereby providing more optimum replacement strategy.

12. The method of claim 11 further comprising:

associating said at least one service count with a particular name of an assembly thereof;

replacing said assembly with another assembly; and

replacing a name of said another assembly with a different name.

13. The method of claim 12 further comprising:

storing said at least one service count in an RFID tag on said assembly.

14. The method of claim 13 further comprising:

storing said at least one count and said particular name in a memory associated with said rendering device.

15. A system for managing high frequency service items associated with a rendering device, said system comprising:

a rendering device;

a processor;

a data bus coupled to the processor; and

an XML based computer-usable medium embodying computer code, the computer-usable medium being coupled to the data bus, the computer program code comprising instructions executable by the processor and configured for:

configuring a parent/child relationship in association with at least one high frequency service item, wherein said at least one high frequency service item is associated with and a component of said rendering device, said parent/child relationship comprising a parent component associated with said rendering device and at least one child component comprising at least one sub-part of said parent component wherein said parent component is customer replaceable;

storing a preset number of total images for said at least one high frequency service item and at least one threshold value associate with said at least one high frequency service item in a memory device integrated in said at least one high frequency service item;

monitoring a status of said at least one high frequency service item with respect to said at least one threshold value with a high frequency service interval monitor integrated in said high frequency service item;

updating said XML based computer system by a remote service provider when said parent/child relationship changes;

displaying a hierarchical structure illustrative of said parent/child relationships in a graphical user interface provided by said high frequency service interval monitor on a display associated with said rendering device;

activating a parent component indicator on said rendering device when said at least one threshold value is reached;

performing a service action on said at least one child component when a service threshold for said child component is exceeded; and

replacing said parent component if said at least one child component exceeds said threshold value for said service action, thereby maximizing a utilization of said at least one high frequency service item and a reliability with respect to said device.

16. The system of claim 15 wherein said instructions are further configured for modifying at least one service count associated with said at least one child component to follow a count associated with said parent component upon replacement of said parent component.

17. The system of claim 16 wherein said instructions are further configured for modifying said parent/child relationship to replace at least one parent component with a replacement parent component if any of said child components of said parent component exceed said threshold value for service action.

18. The system of claim 17 further comprising:

a replacement parent component wherein all said child components of said at least one parent component are repaired after said parent component has been replaced by said replacement parent component, said parent component is saved, said replacement parent component is removed if any of said child components of said parent component exceed said threshold value for service action, and said parent component is reinstalled.

19. The system of claim 18 wherein said instructions are further configured for providing a hierarchical structure; and

expressing via said hierarchical structure a relationship and a servicing function associated with said at least one high frequency service item utilizing a related component indicator and a counter.

20. A non-transitory computer-usable medium for managing high frequency service items associated with a rendering device, said computer-usable medium embodying computer program code, said computer program code comprising computer executable instructions configured for:

configuring a parent/child relationship in association with at least one high frequency service item utilizing an XML based computer system, wherein said at least one high frequency service item is associated with and a component of said rendering device, said parent/child relationship comprising a parent component associated with said rendering device and at least one child component comprising at least one sub-part of said parent component wherein said parent component is customer replaceable;

storing a preset number of total images for said at least one high frequency service item and at least one threshold value associate with said at least one high frequency service item in a memory device integrated in said at least one high frequency service item;

monitoring a status of said at least one high frequency service item with respect to said at least one threshold value with a high frequency service interval monitor integrated in said high frequency service item;

updating said XML based computer system by a remote service provider when said parent/child relationship changes;

displaying a hierarchical structure illustrative of said parent/child relationships in a graphical user interface provided by said high frequency service interval monitor on a display associated with said rendering device;

activating a parent component indicator on said rendering device when said at least one threshold value is reached;

performing a service action on said at least one child component when a service threshold for said child component is exceeded; and

replacing said parent component if said at least one child component exceeds a threshold value for said service action thereby maximizing a utilization of said at least one high frequency service item and a reliability with respect to said device.

Assignments (9)

Continuity (1)