System and method of providing post-purchase media content to a subscriber

1. A method comprising:

receiving, by a computing device of a media service provider, purchase data of a subscriber of the media service provider, the purchase data including identification information of a first product;

in response to receiving the purchase data, sending, by the computing device of the media service provider, media content associated with the first product to a device associated with the subscriber;

receiving, by the computing device from the device associated with the subscriber, a search request associated with the first product;

in response to receiving the search request, determining, by the computing device, a responsible party associated with the first product based on whether a return period associated with the first product is active, wherein determining the responsible party associated with the first product comprises:

determining, by the computing device, that a return period associated with the first product is active based on a purchase date associated with the first product; and

selecting a seller of the first product as the responsible party associated with the first product based on determining that the return period is active;

placing, by the computing device, a first call to a communication device of the responsible party;

placing, by the computing device, a second call to a second communication device of the subscriber; and

bridging, by the computing device, the first call and the second call.

2. The method of claim 1 , further comprising, before sending the media content, receiving information indicating an intent to use the first product with a second product, wherein the media content comprises instructions to install the first product in the second product.

3. The method of claim 1 , wherein the purchase data includes identification information of a plurality of products that were purchased by the subscriber, and wherein the plurality of products includes the first product.

4. The method of claim 3 , further comprising sending a notification to the device associated with the subscriber in response to determining that an expiration date of a warranty associated with a particular product of the plurality of products is approaching, wherein the purchase data includes warranty information associated with the plurality of products.

5. The method of claim 1 , further comprising in response to the search request, sending second information associated with the first product to the device associated with the subscriber.

6. The method of claim 3 , further comprising:

receiving second information including a consumer notice related to a particular product of the plurality of products, wherein the consumer notice relates to a recall or an upgrade associated with the particular product; and

sending a notification to the device associated with the subscriber, the notification including particular information regarding the consumer notice.

7. The method of claim 1 , further comprising, in response to receiving, from the device associated with the subscriber, a second search request associated with a second product included in second purchase data:

determining, by the computing device, a second responsible party associated with the second product based on whether a second return period associated with the second product is active, wherein determining the second responsible party associated with the second product comprises:

determining, by the computing device, that a second return period associated with the second product is not active based on a second purchase date associated with the second product; and

selecting a warrantor of the second product as the second responsible party associated with the second product based on determining that the second return period is not active;

placing, by the computing device, a third call to a third communication device of the second responsible party;

placing, by the computing device, a fourth call to the second communication device of the subscriber; and

bridging, by the computing device, the third call and the fourth call.

8. The method of claim 3 , further comprising:

receiving user credentials associated with the subscriber; and

correlating the purchase data with the subscriber based on the user credentials.

9. The method of claim 1 , wherein a portion of the purchase data is based on information encoded in a barcode, and wherein the information encoded in the barcode is received by the computing device via a remote control device.

10. The method of claim 1 , wherein the media content includes video content that depicts use, installation, troubleshooting, registration, configuration, or a combination thereof, of the first product.

11. The method of claim 1 , further comprising sending data to the device associated with the subscriber, the data configured to activate a function of the first product.

12. An apparatus, comprising:

a processor of a media service provider; and

a memory coupled to the processor, the memory storing instructions that, when executed by the processor, cause the processor to perform operations including:

receiving purchase data of a subscriber of the media service provider, the purchase data including identification information of a first product;

in response to receiving the purchase data, sending media content associated with the first product to a device associated with the subscriber;

receiving, from the device associated with the subscriber, a search request associated with the first product;

in response to receiving the search request, determining a responsible party associated with the first product based on whether a return period associated with the first product is active, wherein determining the responsible party associated with the first product comprises:

determining that a return period associated with the first product is active based on a purchase date associated with the first product; and

selecting a seller of the first product as the responsible party associated with the first product based on determining that the return period is active;

placing a first call to a communication device of the responsible party;

placing a second call to a second communication device of the subscriber; and

bridging the first call and the second call.

13. The apparatus of claim 12 , wherein the operations further include:

receiving control criteria associated with the subscriber from the device, the control criteria identifying second media content, a particular time, and a particular destination device; and

sending the second media content to the particular destination device at the particular time.

14. The apparatus of claim 12 , wherein the operations further include determining to send the media content to the device associated with the subscriber based on a type of information included in the media content.

15. The apparatus of claim 14 , wherein the operations further include sending second media content to the device associated with the subscriber in response to determining that the second media content includes a software update related to the first product.

16. The method of claim 1 , further comprising receiving the search request at the computing device after sending the media content.