System and method of using conversational agent to collect information and trigger actions
A system of using a conversational agent to collect information and trigger actions, in one example embodiment, comprises a user interface to selectively receive user credentials to obtain access to a computer-implemented marketplace, an information exchange module to establish an information exchange between the user and a conversational agent based on the user profile, where the conversational agent is a computer program designed to simulate an intelligent conversation. The system may further include a communication module to communicate with the user to receive information related to a marketplace offering; and a listing module to list the marketplace offering at the computer-implemented marketplace based on the information received.
1. A computer-implemented method, comprising:
establishing, by a conversation agent processor, a communication session between a user and a computer implemented conversational agent, the conversational agent designed to simulate a conversation with the user to gather posting information;
receiving, via the communication session by the conversation agent processor, conversational information from the user for use in generating a posting for the user, the received conversational information including the posting information;
parsing, by one or more hardware processors of the conversation agent processor, the conversational information received by the conversational agent to obtain the posting information;
receiving, via a Graphical User Interface (GUI), an upload of at least one image to be posted with the posting information parsed from the conversation information;
generating the posting by combining the posting information parsed from the conversation information with information received from the user via the GUI including the at least one image; and
automatically posting, by the conversation agent processor, the generated posting to a networked environment.
2. The method of claim 1 , further comprising receiving credential information associated with the user and authenticating the user before establishing the communication session.
3. The method of claim 1 , wherein the conversational information received from the user includes auditory information, textual information, and at least one image.
4. The method of claim 1 , further comprising:
scanning the conversational information received from the user to identify one or more predetermined user keywords; and
determining one or more predetermined conversational agent keywords corresponding to the one or more predetermined user keywords.
5. The method of claim 4 , further comprising using the one or more predetermined conversational agent keywords in the conversation simulated by the computer implemented conversation agent.
6. The method of claim 1 , further comprising training the conversational agent using one or more complex trained Artificial Intelligence (AI) algorithms.
7. The computer-implemented method of claim 1 , wherein the establishing the communication session with the user includes displaying a Graphical User Interface (GUI) to receive information.
8. The computer-implemented method of claim 1 , wherein the establishing the communication session between the user and the computer implemented conversational agent includes receiving, from the user via a Graphical User Interface (GUI), a selection of an avatar to represent the conversational agent.
9. The computer-implemented method of claim 1 , wherein the establishing the communication session between the user and the computer implemented conversational agent is via an Internet telephony system.
10. The computer-implemented method of claim 1 , wherein the receiving of the upload of the at least one image comprises receiving the upload via a drag and drop of the at least one image onto the GUI.
11. The computer-implemented method of claim 1 , wherein the posting information is at least one selection from a group consisting of an item title, an item category, an item description, item size dimensions, an item location, an item image, and a user email address.
12. The computer-implemented method of claim 1 , further comprising converting, using speech detection technology, auditory input of the conversational information into text.
13. A computer-implemented system comprising:
one or more hardware processors; and
a memory storing instructions that, when executed by the one or more hardware processors, cause the one or more hardware processors to perform operations comprising:
establishing, by a conversation agent processor, a communication session between a user and a computer implemented conversational agent, the conversational agent designed to simulate a conversation with the user to gather posting information;
receiving, via the communication session by the conversation agent processor, conversational information from the user for use in generating a posting for the user, the received conversational information including the posting information;
parsing, by the conversation agent processor, the conversational information received by the conversational agent to obtain the posting information;
receiving, via a Graphical User Interface (GUI), an upload of at least one image to be posted with the posting information parsed from the conversation information;
generating the posting by combining the posting information parsed from the conversation information with information received from the user via the GUI including the at least one image; and
automatically posting, by the conversation agent processor, the posting information parsed from the conversational information to a networked environment.
14. The system of claim 13 , wherein the operations further comprise receiving credential information associated with the user and to authenticate the user before establishing the communication session.
15. The system of claim 13 , wherein the conversational information received from the user includes auditory information, textual information, and at least one image.
16. The method of claim 13 , wherein the operations further comprise scanning the conversational information received from the user to identify one or more predetermined user keywords.
17. The method of claim 16 , wherein the operations further comprise determining one or more predetermined conversational agent keywords corresponding to the one or more predetermined user keywords.
18. The method of claim 17 , wherein the operations further comprise using the one or more predetermined conversational agent keywords in the conversation simulated by the computer implemented conversation agent.
19. The computer-implemented system of claim 13 , wherein the establishing the communication session with the user includes displaying a Graphical User Interface (GUI) to receive information.
20. The computer-implemented system of claim 13 , wherein the establishing the communication session between the user and the computer implemented conversational agent is via an Internet telephony system.
21. The computer-implemented system of claim 13 , wherein the receiving of the upload of the at least one image comprises receiving the upload via a drag and drop of the at least one image onto the GUI.
22. The computer-implemented system of claim 13 , wherein the posting information is at least one selection from a group consisting of an item title, an item category, an item description, item size dimensions, an item location, an item image, and a user email address.
23. A non-transitory machine-readable storage medium comprising instructions which, when implemented by one or more processors of a machine, cause the machine to perform operations comprising:
establishing a communication session between a user and a computer implemented conversational agent, the conversational agent designed to simulate a conversation with the user to gather posting information;
receiving conversational information for use in generating a posting for the user via the communication session, the received conversational information including the posting information;
parsing the conversational information received by the conversational agent to obtain the posting information;
receiving, via a Graphical User Interface (GUI), an upload of at least one image to be posted with the posting information parsed from the conversation information;
generating the posting by combining the posting information parsed from the conversation information with information received from the user via the GUI including the at least one image; and
automatically posting the posting information parsed from the conversational information to a networked environment.