System and method for service tracking
A system to assist in monitoring and improving services in hotels, motels and other lodging facilities. The system includes a plurality of fixed-location wireless devices that are situated throughout the facility and each service provider or asset to be monitored or tracked is provided with a cooperating mobile wireless device. The mobile devices may periodically transmit beacons that are received by the fixed location devices. The system may determine location based on evaluation of signal strength across a plurality of fixed devices. The system may include premapped calibration data on signal strength to assist in determining location. The location information may help to assess employee performance, to assist in improving performance and to provide improved services. The system may also interact with an application running on a hotel guest's electronic device to allow the system to track guest location. Guest location information can be used to provide improved guest services.
1. A service tracking system for the lodging industry comprising:
a plurality of mobile devices, each configured to periodically transmit a mobile device signal including a mobile device identification;
a plurality of fixed location device, each configured to receive the mobile device signal and to transmit a fixed location device signal including a fixed location device identification, the mobile device identification and a signal strength of the received device signal;
at least one coordinator device configured to receive the fixed location device signal from a plurality of fixed location devices and to transmit a coordinator device signal, the coordinator signal including the fixed location device identification, the mobile device identification and a signal strength of the received device signal; and
a central processor configured to receive the coordinator device signal and to determine mobile device location based at least in part on the signal strength of the received device signal as communicated by a plurality of fixed location devices, whereby mobile device location is determined based on signal strength information obtained from a plurality of fixed location devices, wherein the central processor is configured to collect information and build a table of calibration data to assist in realtime determination of mobile device location, the calibration data including signal strength data, the calibration process including the collection of signal strength information for each fixed location device on a room-by-room basis, the central processor maintaining for each room a separate record of signal strength information by fixed location device, the central processor configured to identify the location of a mobile device by comparing realtime signal strength data against signal strength data stored in the calibration process; and
wherein the central processer is configured to identity the location of a mobile device to be the room with the statistically most similar signal strength data stored in the calibration process.
2. A service tracking system for the lodging industry comprising:
a plurality of mobile devices, each configured to periodically transmit a mobile device signal including a mobile device identification, the plurality of mobile devices including a plurality of wearable devices and a plurality of asset tags;
a plurality of fixed location device, each configured to receive the mobile device signal and to transmit a fixed location device signal including a fixed location device identification, the mobile device identification and a signal strength of the received device signal;
at least one coordinator device configured to receive the fixed location device signal from a plurality of fixed location devices and to transmit a coordinator device signal, the coordinator signal including the fixed location device identification, the mobile device identification and a signal strength of the received device signal; and
a central processor configured to receive the coordinator device signal and to determine mobile device location based at least in part on the signal strength of the received device signal as communicated by a plurality of fixed location devices, whereby mobile device location is determined based on signal strength information obtained from a plurality of fixed location devices; and
wherein each mobile device includes a BTLE transmitter configured to transmit a device ID.
3. The system of claim 2 wherein each fixed location device includes a BTLE receiver configured to receive the mobile device signal and a WiFi transmitter configured to transmit the fixed location device signal.
4. A method of service tracking in the hospitality industry, comprising the steps of:
uniquely associating a plurality of mobile devices with a plurality of employees, the plurality of mobile devices each configured to periodically transmit a mobile device signal containing at least a unique mobile device ID;
receiving the mobile device signal in a plurality of fixed location devices arranged at different locations throughout the facility, each fixed location device configured to receive the mobile device signal and to transmit a fixed location device signal containing a fixed location device ID, the mobile device ID from the received mobile device signal and the signal strength of the received mobile device signal;
receiving the fixed location device signals in a coordinator device, the coordinator device configured to receive the fixed location device signals and to transmit a coordinator device signal, the coordinator device signal containing a coordinator device ID, the fixed location device ID, the mobile device ID and the signal strength of the mobile device signal;
receiving the coordinator device signal in a central processor; and
determining the location of each of the plurality of employees within the facility based on the signal strengths of the mobile device signals received in the plurality of fixed location devices; and further including the steps of:
uniquely associating a plurality of mobile devices with a plurality of assets, each of the plurality of mobile devices associated with the plurality of assets configured to periodically transmit a mobile device signal containing at least a unique mobile device ID;
receiving the mobile device signal in the plurality of fixed location devices, each of the fixed location devices determining the signal strength of the mobile device signal and transmitting the fixed location device signal;
receiving the fixed location device signals in the coordinator device and transmitting a coordinator device signal; and
receiving the coordinator device signal in the central processor; and
determining a location of the plurality of assets within the facility based on the signal strengths of the mobile device signals received in the plurality of fixed location devices.
5. The method of claim 4 further comprising the steps of:
receiving in the fixed location devices a calibration signal transmit by a calibration device moved through various locations in the facility; and
wherein said determining a location step includes comparing the signal strengths of the mobile device signals received in the plurality of fixed location devices against the signal strengths of the calibration device signals received in the plurality of fixed location devices.
6. The method of claim 4 further comprising the steps of:
for each of a plurality of rooms within the facility, receiving in the fixed location devices a calibration signal transmit by a calibration device moved throughout the room; and
wherein said determining a location step includes comparing the signal strengths of the mobile device signals received in the plurality of fixed location devices against the signal strengths of the calibration device signals received in the plurality of fixed location devices.
7. The method of claim 4 further comprising the steps of:
for each of a plurality of rooms within the facility, receiving in the fixed location devices a calibration signal transmit by a calibration device moved throughout the room;
providing the signal strength of the calibration signals to the central processor, the central processor maintaining a record of calibration signal strength for each of the plurality of rooms, the signal strength data including data for a plurality of the fixed location devices; and
wherein said determining a location step includes comparing the signal strengths of the mobile device signals received in the plurality of fixed location devices against the signal strengths of the calibration device signals received in the plurality of fixed location devices.
8. The method of claim 4 further including the steps of:
providing a plurality of the mobile devices with a user input, the mobile device configured to transmit an user initiated signal upon actuate of the user input;
receiving in at least one of the fixed location devices the user initiated signal, the fixed location device transmitting a signal indicative of the actuation of the user input;
receiving in the coordinator device the fixed location signal indicative of the actuation of the user input, the coordinator device transmitting a signal to the central processor indicative of the actuation of the user input; and
the central processor initiating action in response to receipt of the coordinator device signal indicative of the user input.
9. A method of service tracking in the hospitality industry, comprising the steps of:
uniquely associating a plurality of mobile devices with a plurality of employees, the plurality of mobile devices each configured to periodically transmit a mobile device signal containing at least a unique mobile device ID;
receiving the mobile device signal in a plurality of fixed location devices arranged at different locations throughout the facility, each fixed location device configured to receive the mobile device signal and to transmit a fixed location device signal containing a fixed location device ID, the mobile device ID from the received mobile device signal and the signal strength of the received mobile device signal;
receiving the fixed location device signals in a coordinator device, the coordinator device configured to receive the fixed location device signals and to transmit a coordinator device signal, the coordinator device signal containing a coordinator device ID, the fixed location device ID, the mobile device ID and the signal strength of the mobile device signal;
receiving the coordinator device signal in a central processor; and
determining the location of each of the plurality of employees within the facility based on the signal strengths of the mobile device signals received in the plurality of fixed location devices; and further comprising the steps of:
associating time with the determined location; and
processing the time and location data to provide statistical information relating to performance of the plurality of employees.
10. The method of claim 4 further comprising the step of:
transmitting data representative of the location the plurality of employees and the plurality of assets to a manager device.
11. A method of service tracking in the hospitality industry, comprising the steps of:
uniquely associating a plurality of mobile devices with a plurality of employees, the plurality of mobile devices each configured to periodically transmit a mobile device signal containing at least a unique mobile device ID;
receiving the mobile device signal in a plurality of fixed location devices arranged at different locations throughout the facility, each fixed location device configured to receive the mobile device signal and to transmit a fixed location device signal containing a fixed location device ID, the mobile device ID from the received mobile device signal and the signal strength of the received mobile device signal;
receiving the fixed location device signals in a coordinator device, the coordinator device configured to receive the fixed location device signals and to transmit a coordinator device signal, the coordinator device signal containing a coordinator device ID, the fixed location device ID, the mobile device ID and the signal strength of the mobile device signal;
receiving the coordinator device signal in a central processor; and
determining the location of each of the plurality of employees within the facility based on the signal strengths of the mobile device signals received in the plurality of fixed location devices; and further comprising the steps of:
transmitting a guest device signal from an electronic device associated with a guest, the guest device signal containing a guest ID associated with the guest;
receiving the guest device signal in the plurality of fixed location devices arranged at different locations throughout the facility, each fixed location device configured to receive the guest device signal and to transmit a fixed location device signal containing a fixed location device ID, the guest device ID from the received mobile device signal and the signal strength of the received guest device signal;
receiving the fixed location device signals in a coordinator device, the coordinator device configured to receive the fixed location device signals and to transmit a coordinator device signal, the coordinator device signal containing a coordinator device ID, the fixed location device ID, the guest device ID and the strength of the guest device signal;
receiving the coordinator device signal in a central processor; and
determining the location of each of the guest within the facility based on the signal strengths of the guest device signal received in the plurality of fixed location devices.