Communication management system
A communication management system manages the exchange of messages between devices using different communication networks and/or protocols. A sender device may transmit a message (e.g., a short message service “SMS” message) to a destination associated with a traditional “landline” phone number. The message may be delivered over a traditional landline phone network. The communication management system can receive the message via the phone network, process the message, and provide the message to one or more electronic devices over a packet switched network, such as a local area network or the Internet. The electronic devices may use chat-based application software to process and display the message, provide robust message handline functionality, and facilitate responses to the message.
1. A system comprising:
computer-readable memory storing executable instructions; and
one or more computer processors programmed by the executable instructions to at least:
receive a first phone-based text message comprising first plain text data;
generate first formatted text data for a first chat message using the first plain text data;
send the first chat message to a first computing device;
generate second formatted text for a second chat message using the first plain text data;
send the second chat message to a second computing device separate from the first computing device;
receive a third chat message, from the first computing device, comprising third formatted text data;
generate second plain text data for a second phone-based text message using the third formatted text data; and
send the second phone-based text message;
wherein the system is associated with a plurality of different phone numbers, and wherein individual phone numbers of the plurality of different phone numbers are associated with individual collaboration systems of a plurality of different collaboration systems.
2. The system of claim 1 , wherein the executable instructions to send the first chat message to the first computing device comprise executable instructions to send the first chat message to a first collaboration system, and wherein the executable instructions to send the second chat message to the second computing device comprise executable instructions to send the second chat message to a second collaboration system separate from the first collaboration system.
3. The system of claim 1 , wherein the executable instructions to generate the first formatted text data for the first chat message comprise executable instructions to apply a transformation, associated with the first computing device, to generate the first formatted text data from the first plain text data.
4. The system of claim 1 , wherein the executable instructions to generate the second plain text data comprise instructions to apply a transformation, associated with the first computing device, to generate the second plain text data from the third formatted text data.
5. The system of claim 1 , wherein the one or more computer processors are further programmed by the executable instructions to at least:
identify recipient data in the third chat message; and
parse the recipient data to identify a phone number, wherein the recipient data comprises the phone number and a tag indicating an intended recipient.
6. The system of claim 1 , wherein the one or more computer processors are further programmed by the executable instructions to at least:
generate fourth formatted text data for a fourth chat message using the third formatted text data; and
send the fourth chat message to the second computing device.
7. The system of claim 1 , wherein the one or more computer processors are further programmed by the executable instructions to at least:
generate third plain text data for a third phone-based text message using the third formatted text data; and
send the third-phone based text message to a different destination phone number than the second phone-based text message.
8. The system of claim 1 , wherein the one or more computer processors are further programmed by the executable instructions to at least:
determine a first language associated with the second chat message; and
determine a second language associated with the second phone-based text message;
wherein the executable instructions to generate the second plain text data comprise executable instructions to translate at least a portion of the third formatted text data from the first language to the second language.
9. The system of claim 1 , wherein the first phone-based message comprises a short message service (“SMS”) message.
10. The system of claim 1 , wherein the first formatted text data comprises at least one of: Hypertext Markup Language (“HTML”) data, JavaScript Object Notation (“JSON”) data, or Extensible Markup Language (“XML”) data.
11. A computer-implemented method comprising:
as implemented by a computing system comprising one or more computer processors configured to execute specific instructions,
receiving a first phone-based text message comprising first plain text data;
generating first formatted text data for a first chat message using the first plain text data;
sending the first chat message to a first computing device;
generating second formatted text for a second chat message using the first plain text data;
sending the second chat message to a second computing device separate from the first computing device;
receiving a third chat message, from the first computing device, comprising third formatted text data;
generating second plain text data for a second phone-based text message using the third formatted text data;
sending the second phone-based text message;
generating fourth formatted text data for a fourth chat message using the third formatted text data; and
sending the fourth chat message to the second computing device.
12. The computer-implemented method of claim 11 , wherein sending the first chat message to the first computing device comprises sending the first chat message to a first collaboration system, and wherein sending the second chat message to the second computing device comprises sending the second chat message to a second collaboration system separate from the first collaboration system.
13. The computer-implemented method of claim 11 , wherein generating the first formatted text data for the first chat message comprises applying a transformation, associated with the first computing device, to generate the first formatted text data from the first plain text data.
14. The computer-implemented method of claim 11 , wherein generating the second phone-based text message comprises applying a transformation, associated with the first computing device, to generate the second plain text data from the third formatted text data.
15. The computer-implemented method of claim 11 , further comprising:
identifying recipient data in the third chat message; and
parsing the recipient data to identify a phone number, wherein the recipient data comprises the phone number and a tag indicating an intended recipient.
16. The computer-implemented method of claim 11 , further comprising:
generating third plain text data for a third phone-based text message using the third formatted text data; and
sending the third-phone based text message to a different destination phone number than the second phone-based text message.
17. The computer-implemented method of claim 11 , further comprising:
determining a first language associated with the second phone-based text message; and
determining a second language associated with the second chat message;
wherein generating the second plain text data comprises translating at least a portion of the third formatted text data from the second language to the first language.
18. The computer-implemented method of claim 11 , further comprising:
receiving a plurality of phone-based text messages associated with a phone number;
analyzing the plurality of phone-based text messaged to determine a language of text in the plurality of phone-based text messages; and
determining to generate the second plain text data in the language based at least partly on the second phone-based text message being directed to the phone number.