Optimized call handling during E911 calls
Systems and methods for improved e911 call handling. The system enables users to create multiple categories of callers. When a user makes a 911 (emergency) call, different categories of users receive different treatment. A call from a public safety access point (PSAP), for example, can be routed to the user's user equipment (UE). A caller on a favorites list may also receive the same, or similar, treatment. General callers, on the other hand, can be sent directly to voicemail, as is currently the practice for all callers. The system can enable certain callers to be sent to the UE to activate call-waiting, even though the user is on an emergency call, rather than being sent to voicemail with no explanation. The system can be used to provide this service to family members, healthcare professionals, PSAPs, and other important callers.
1. A method comprising:
determining, by a first user equipment (UE), that the first UE initiated an emergency call with a public safety answering point (PSAP) and is engaged in the emergency call;
in response to determining that the first UE initiated and is engaged in the emergency call with the PSAP, disabling, by the first UE, call-waiting during the emergency call to set a default response of sending incoming calls received by the first UE directly to voicemail while the first UE is engaged in the emergency call;
receiving, by the first UE, an incoming call from a second UE while the first UE is engaged in the emergency call with the PSAP;
determining, by the first UE, that a number associated with the second UE is included in a list of preferred numbers stored in a memory of the first UE; and
activating, by the first UE, call-waiting to override the default response for the incoming call during the emergency call based on determining that the number associated with the second UE is included in the list of preferred numbers.
2. The method of claim 1 , wherein the list of preferred numbers includes numbers associated with the PSAP.
3. The method of claim 1 , wherein the list of preferred numbers is different than a general caller list stored in the memory, and wherein the first UE is configured to send other incoming calls from numbers on the general caller list that are received during the emergency call directly to voicemail according to the default response.
4. The method of claim 1 , wherein the list of preferred numbers is one of a favorites list or a very important person (VIP) list.
5. The method of claim 1 , wherein determining, by the first UE, that the first UE initiated the emergency call with the PSAP comprises receiving, by a processor of the first UE, a signal from a dialer on the first UE that a user has dialed 911 or another emergency number associated with the PSAP.
6. A method comprising:
determining, by a network entity associated with a telecommunications network, that a first user equipment (UE) initiated an emergency call with a public safety answering point (PSAP) and is engaged in the emergency call;
in response to determining that the UE initiated and is engaged in the emergency call with the PSAP, disabling, by the network entity, call-waiting for the first UE during the emergency call to set a default response of sending incoming calls received for the first UE directly to voicemail while the first UE is engaged in the emergency call;
receiving, by the network entity, an incoming call for the first UE from a second UE while the first UE is engaged in the emergency call with the PSAP;
determining, by the network entity, that a number associated with the second UE is included in a list of preferred numbers stored in a memory of the network entity;
activating, by the network entity, call-waiting for the first UE to override the default response for the incoming call during the emergency call based on determining that the number associated with the second UE is included in the list of preferred numbers; and
sending, by the network entity, the incoming call to the first UE during the emergency call following activation of call-waiting for the first UE.
7. The method of claim 6 , wherein the list of preferred numbers includes numbers associated with the PSAP.
8. The method of claim 6 , wherein the list of preferred numbers is different than a general caller list associated with the first UE, and wherein the network entity is configured to send other incoming calls from numbers on the general caller list that are received for the first UE during the emergency call directly to voicemail according to the default response.
9. The method of claim 6 , wherein the list of preferred numbers is one of a favorites list or a very important person (VIP) list associated with the first UE.
10. The method of claim 6 , wherein determining, by the network entity, that the first UE initiated and is engaged in the emergency call with the PSAP comprises receiving, by the network entity, a session initiation protocol (SIP) message from the first UE including a response code indicating the first UE is engaged in a 911 call or a call associated with another emergency number.
11. The method of claim 6 , wherein the network entity comprises a telephony application server (TAS).
12. A first user equipment (UE) comprising:
one or more transceivers to send and receive one or more wireless transmissions;
one or more processors in communication with at least the one or more transceivers; and
memory storing a call-handling application that, when executed, causes the one or more processors to:
determine that the one or more transceivers initiated an emergency call with a public safety answering point (PSAP) and are engaged in the emergency call;
in response to determining that the one or more transceivers initiated and are engaged in the emergency call with the PSAP, disable call-waiting during the emergency call to set a default response of sending incoming calls received by the one or more transceivers directly to voicemail while the one or more transceivers are engaged in the emergency call;
detect receipt, by the one or more transceivers, of an incoming call from a second UE while the one or more transceivers are engaged in the emergency call with the PSAP;
determine that a number associated with the second UE is included in a list of preferred numbers stored in the memory; and
activate call-waiting to override the default response for the incoming call during the emergency call based on determining that the number associated with the second UE is included in the list of preferred numbers.
13. The first UE of claim 12 , wherein the list of preferred numbers includes numbers associated with the PSAP.
14. The first UE of claim 12 , wherein the list of preferred numbers is different than a general caller list stored in the memory, and wherein the call call-handling application is configured to send other incoming calls from numbers on the general call list that are received during the emergency call directly to voicemail according to the default response.
15. The first UE of claim 12 , wherein the list of preferred numbers is one of a favorites list or a very important person (VIP) list.
16. The first UE of claim 15 , wherein the VIP list includes at least one health care professional associated with a user of the first UE.
17. The first UE of claim 12 , wherein the call-handling application further causes the one or more processors to:
receive, via one or more input devices of the first UE, an input from a user rejecting the incoming call; and
send, with the one or more processors, the incoming call to voicemail.
18. The first UE of claim 12 , wherein the preferred list includes at least a last outgoing number dialed by the first UE prior to the first UE engaging in the emergency call with the PSAP.
19. The method of claim 1 , wherein the preferred list includes at least a last outgoing number dialed by the first UE prior to the first UE engaging in the emergency call with the PSAP.
20. The method of claim 6 , wherein the preferred list includes at least a last outgoing number dialed by the first UE prior to the first UE engaging in the emergency call with the PSAP.