Self-monitoring
The present approach relates to event monitoring and management of an instance using a generated service map, allowing monitoring of CIs (e.g., applications) and connections that are currently active in a user's specific instance. A self-monitoring solution is generated for a user (e.g., via an application) that depicts status, configuration, and errors related to the user's instance. In certain implementations, the present techniques involve applying internal knowledge of the working of a user's instance and applications to perform the self-monitoring, and determine when an alert should be generated. Further, the present techniques may involve making a determination to provide a user with a self-help solution in addition or based on the self-monitoring of the user's instance.
1. A system, comprising:
a non-transitory memory; and
one or more hardware processors configured to read instructions from the non-transitory memory to perform event management operations comprising:
executing a job on an instance;
accessing a service map of the instance, wherein the service map includes one or more devices and connections present in the instance;
selecting, based on the job, a script from a plurality of scripts, wherein the script is configured to generate a script output based on monitored configuration and state data for the job and the one or more devices and connections of the service map, wherein at least a portion of the monitored configuration and state data is generated based at least in part on one or more monitored event connectors;
executing the script to generate the script output based at least in part on the one or more monitored event connectors;
determining, based on the script output, whether a first condition is met;
in response to determining that the first condition is met, making a first event management determination based on the script output to refer an operator to an external assistance; and
in response to determining that the first condition is not met, making a second event management determination based on the script output to provide a self-help solution to the operator.
2. The system of claim 1 , wherein the script output is determined by monitoring processing jobs.
3. The system of claim 1 , wherein the script output is determined by monitoring operating states of one or more components of the instance.
4. The system of claim 1 , wherein the self-help solution comprises directing the operator to a frequently asked questions (FAQ) page.
5. The system of claim 1 , wherein the self-help solution comprises an executable routine or patch.
6. The system of claim 5 , wherein the script output is prioritized based on severity.
7. The system of claim 1 , wherein the monitored configuration and state data are represented as icons displayed on a screen.
8. The system of claim 7 , wherein the script output is determined by user-defined monitors.
9. The system of claim 1 , wherein the script output comprises an event if a metric of the monitored configurations and state data is above an event threshold.
10. The system of claim 9 , wherein the script output comprises an alert if the metric of the monitored configurations and state data is above an alert threshold.
11. The system of claim 1 , wherein the self-help solution is provided to a specific user instance.
12. The system of claim 1 , wherein the script output is based on errors in a code associated with the job.
13. A tangible, non-transitory, machine-readable medium, comprising machine-readable instructions, configured to:
access information indicative of a job on an instance;
access a service map of the instance, wherein the service map includes one or more devices and connections present in the instance;
select based on the job a script from a plurality of scripts, wherein the script is configured to generate a script output based on a monitored configuration and state data for the job and the one or more devices and connections of the service map;
execute the script to generate the script output based on the monitored configuration and state data;
determine an alert based at least in part on the script output, wherein the alert is indicative of an abnormality during execution of the job; and
make an event management determination based on the script output to provide a self-help solution, wherein providing the self-help solution comprises providing, to a client device of the instance, at least a portion of the service map associated with the execution of the job, and wherein a configuration item (CI) of the portion of the service map is visually associated with the alert.
14. The non-transitory medium of claim 13 , wherein the script output is determined by monitoring one or more event connectors.
15. The non-transitory medium of claim 13 , wherein the script output is determined by monitoring processing jobs.
16. The non-transitory medium of claim 13 , wherein the script output is determined by monitoring operating states of one or more components of the instance.
17. The non-transitory medium of claim 13 , wherein the script output comprises configurations and state data of multiple events.
18. The non-transitory medium of claim 13 , wherein the self-help solution is configured to facilitate an executable routine or patch configured to remedy the alert.
19. A method for providing a self-help solution or external assistance to a user, comprising:
accessing information indicative of a job on an instance;
accessing a service map of the instance, wherein the service map includes one or more devices and connections present in the instance;
selecting, based on the job a script from a plurality of scripts, wherein the script is configured to determine a script output based on a monitored configuration and state data for the job and the one or more devices and connections of the service map;
executing the script to generate the script output based on the monitored configuration and state data, wherein the script output comprises an event generated in response to a metric of the monitored configuration and state data being above a first threshold, wherein the script output comprises an alert generated in response to the metric of the monitored configurations and state data being above a second threshold, wherein the first threshold is less than the second threshold;
determining, based on the script output, whether a first condition is met;
in response to determining the first condition is met, making a first event management determination based on the script output to refer an operator to the external assistance; and
in response to determining that the first condition is not met, making a second event management determination based on the script output to provide the self-help solution to the operator.
20. The method of claim 19 , wherein the event is configured to be recorded in a database, and wherein the alert is configured to be provided to the user with priority.