Granted Patent B2

US 10,560,495 · App. 15/871,794 · Granted Feb 11, 2020

Inventors: Jeff Lawson (San Francisco, CA); John Wolthuis (San Francisco, CA); Evan Cooke (San Francisco, CA)

Assignee: Twilio Inc.

H04L65/1069G06F9/541H04L9/0643H04L9/3247H04L65/1006H04L67/02H04M1/2473H04M7/003H04M7/0021

Abstract

Claims (44)

1. A method comprising:

associating, by a telephony application system, an application server with a recipient identifier;

establishing, by a call router of the telephony application system, a telephony session of the recipient identifier;

associating, by the telephony application system, the recipient identifier with a uniform resource identifier (URI) of the application system server;

providing, by the telephony application system, information of the telephony session to the application server via the URI over a network;

receiving, by the telephony application system, a telephony instruction from the application server responsive to the information of the telephony session; and

executing, by the telephony application system, an action for the telephony session based on the telephony instruction.

2. The method of claim 1 , wherein the telephony session is a voice session.

3. The method of claim 1 , wherein the telephony session is a messaging session.

4. The method of claim 1 , further comprising:

associating, by the telephony application system, a second application server with a second recipient identifier of the telephony application system;

providing, by the telephony application system, information of a second telephony session of the second recipient identifier to the second application server via the network;

receiving, by the telephony application system, a second telephony instruction from the second application server responsive to the information of the second telephony session; and

executing, by the telephony application system, a second action for the second telephony session based on the second telephony instruction.

5. The method of claim 1 , further comprising:

receiving, by the telephony application system, a second telephony instruction from the application server responsive to the information of the telephony session; and

executing, by the telephony application system, a second action for the telephony session based on the second telephony instruction.

6. The method of claim 1 where the application server is external to the telephony application system.

7. A system comprising:

one or more processors configured to perform operations comprising:

associating an application server with a recipient identifier;

establishing a telephony session of the recipient identifier by using a call router;

associating the recipient identifier with a uniform resource identifier (URI) of the application server;

providing information of the telephony session to the application server via the URI over a network;

receiving a telephony instruction from the application server responsive to the information of the telephony session; and

executing an action for the telephony session based on the telephony instruction.

8. The system of claim 7 , further comprising: the application server.

9. The system of claim 7 , further comprising: a plurality of application servers including the application server.

10. The system of claim 7 , wherein the telephony session is a voice session.

11. The system of claim 7 , wherein the telephony session is a messaging session.

12. The system of claim 7 , wherein the executing of the action for the telephony session based on the telephony instruction comprises executing a voicemail action.

13. The system of claim 7 , wherein the executing of the action for the telephony session based on the telephony instruction comprises executing a customer service action.

14. The system of claim 7 , wherein the executing of the action for the telephony session based on the telephony instruction comprises executing a notification action.

15. The system of claim 7 , wherein the executing of the action for the telephony session based on the telephony instruction comprises executing a PBX action.

16. The system of claim 7 , wherein the executing of the action for the telephony session based on the telephony instruction comprises executing a CRM action.

17. The system of claim 7 , wherein the executing of the action for the telephony session based on the telephony instruction comprises executing a call queue action based.

18. A method comprising:

associating, by a call router system, an application server with a recipient identifier;

associating, by the call router system, the recipient identifier with a uniform resource identifier (URI) of the application server;

providing, by the call router system, information of a telephony session of the recipient identifier to the application server via the URI over a network;

receiving, by the call router system, a telephony instruction from the application server responsive to the information of the telephony session; and

executing, by the call router system, an action for the telephony session based on the telephony instruction.

19. The method of claim 18 , wherein the telephony session is a voice session.

20. The method of claim 18 , wherein the telephony session is a messaging session.

Assignments (1)

Continuity (12)

Cited By (3)

US 12,261,906 US 12,294,677 US 12,316,810