Voice recognition system, server, display apparatus and control methods thereof

1. A voice recognition system, comprising:

a server configured to store a plurality of manuals; and

a display apparatus configured to:

identify a type of inquiry of a spoken voice of a user based on the spoken voice being recognized,

based on the type of the spoken voice being a control signal for controlling an operation of the display apparatus, perform the operation corresponding to the control signal, and

based on the type of the spoken voice being a signal for at least one of a query about a method of executing a function of the display apparatus and an operational state of the display apparatus, transmit characteristic information of the display apparatus and a spoken voice signal corresponding to the spoken voice of the user to the server,

based on the type of the spoken voice being the signal for the query about the method of using the function of the display apparatus, wherein the server is configured to identify, based on the characteristic information, a manual corresponding to the display apparatus among the plurality of manuals, and transmit a response signal corresponding to the spoken voice signal to the display apparatus based on the manual, the response signal corresponding to a guide message for guiding the method for executing the function of the display apparatus according to the manual, and the display apparatus is configured to display the guide message based on the response signal corresponding to the guide message being received from the server, and

based on the type of the spoken voice being the signal for the operational state of the display apparatus, wherein the server is configured to identify, based on the characteristic information, the manual corresponding to the display apparatus among the plurality of manuals, identify, based on the manual, whether the operational state of the display apparatus is in an error state which is autonomously solved, and transmit, to the display apparatus, a response signal corresponding to another guide message for guiding a solving method for the identified operational state of the display apparatus, and the display apparatus is configured to display the another guide message based on the response signal corresponding to the another guide message being received from the server.

2. The voice recognition system as claimed in claim 1 , wherein the display apparatus is further configured to, when the response signal further includes the another guide message, control the display to display the another guide message.

3. The voice recognition system as claimed in claim 1 , wherein:

the display apparatus is further configured to:

process, when the response signal further includes a control signal to process an operation required for diagnosing the display apparatus, the operation for diagnosing the display apparatus depending on the control signal, and

transmit a state of the operation for diagnosing the display apparatus to the server.

4. A display apparatus, comprising:

a display;

a voice recognizer;

a communicator; and

a processor configured to:

identify a type of inquiry of a spoken voice of a user based on the spoken voice being recognized by the voice recognizer;

based on the type of the spoken voice being a control signal for controlling an operation of the display apparatus, perform the operation corresponding to the control signal,

based on the type of the spoken voice being a signal for at least one of a query about a method of executing a function of the display apparatus and an operational state of the display apparatus, control the communicator to transmit characteristic information of the display apparatus and a spoken voice signal corresponding to the spoken voice of the user to a server,

based on a first response signal corresponding to a guide message for guiding the method for executing the function of the display apparatus being received, control the display to display the guide message based on the first response signal, and

based on a second response signal corresponding to another guide message for guiding a solving method for the operational state of the display apparatus being received, control the display to display to display the another guide message based on the second response signal,

wherein the server is configured to:

based on the type of the spoken voice being the signal for the query about the method of using the function of the display apparatus, identify, based on the characteristic information, a manual corresponding to the display apparatus among a plurality of manuals and transmit the first response signal corresponding to the spoken voice signal to the display apparatus based on the manual, and

based on the type of the spoken voice being the signal for the operational state of the display apparatus, identify, based on the characteristic information, the manual corresponding to the display apparatus among the plurality of manuals, identify, based on the manual, whether the operational state of the display apparatus is in an error state which is autonomously solved, and

transmit, to the display apparatus, the second response.

5. The display apparatus as claimed in claim 4 , wherein the processor is further configured to,

when the response signal further includes a control signal to process an operation required for diagnosing the display apparatus, processes the operation required for diagnosing the display apparatus according to the control signal, and

transmit a state of the operation required for diagnosing the display apparatus to the server through the communicator.

6. A control method of a display apparatus, the control method comprising:

recognizing a spoken voice of a user;

identifying a type of the spoken voice based on the spoken voice being recognized;

based on the spoken voice being a control signal for controlling an operation of the display apparatus, performing the operation corresponding to the control signal;

based on the spoken voice being a signal for at least one of a query about a method of executing a function of the display apparatus and an operational state of the display apparatus, transmitting characteristic information of the display apparatus and a spoken voice signal corresponding to the spoken voice of the user to a server;

based on a first response signal corresponding to a guide message for guiding the method for executing the function of the display apparatus being received, displaying the guide message based on the first response signal; and

based on a second response signal corresponding to another guide message for guiding a solving method for the operational state of the display apparatus being received, control the display to display to display the another guide message based on the second response signal,

wherein the server is configured to:

based on the type of the spoken voice being the signal for the query about the method of using the function of the display apparatus, identify, based on the characteristic information, a manual corresponding to the display apparatus among a plurality of manuals and transmit the first response signal corresponding to the spoken voice signal to the display apparatus based on the manual, and

based on the type of the spoken voice being the signal for the operational state of the display apparatus, identify, based on the characteristic information, the manual corresponding to the display apparatus, identify, based on the manual, whether the operational state of the display apparatus is in an error state which is autonomously solved and transmit, to the display apparatus, the second response signal.

7. A non-transitory computer readable medium storing a computer program to perform operations of:

recognizing a spoken voice of a user;

identifying a type of the spoken voice;

based on the spoken voice being a control signal for controlling an operation of a display apparatus, performing the operation corresponding to the control signal;

based on the spoken voice being a signal for at least one of a query about a method of executing a function of the display apparatus and an operational state of the display apparatus, transmitting characteristic information of the display apparatus and a spoken voice signal corresponding to the spoken voice of the user to a server;

based on a first response signal corresponding to a guide message for guiding the method for executing the function of the display apparatus being received, displaying the guide message based on the first response signal; and

based on a second response signal corresponding to another guide message for guiding a solving method for the operational state of the display apparatus being received, control the display to display to display the another guide message based on the second response signal,

wherein the server is configured to:

based on the type of the spoken voice being the signal for the query about the method of using the function of the display apparatus, identify, based on the characteristic information, a manual corresponding to the display apparatus among a plurality of manuals and transmit the first response signal corresponding to the spoken voice signal to the display apparatus based on the manual, and

based on the type of the spoken voice being the signal for the operational state of the display apparatus, identify, based on the characteristic information, the manual corresponding to the display apparatus among the plurality of manuals, identify, based on the manual, whether the operational state of the display apparatus is in an error state which is autonomously solved and transmit, to the display apparatus, the second response signal.