Providing assistance in an emergency

1. A method for providing a notification of an emergency to a first responder comprising:

providing a case management server communicably coupled to an alarm server over a telecommunications network;

providing a public safety access point (“PSAP”) computer at a PSAP communicably coupled to said case management server over said telecommunications network;

receiving at said case management server from said alarm server a geographical coordinate and user profile data of a user, said geographical coordinate and user profile data being associated with an emergency alarm for said user;

creating in a memory of said case management server a case data record comprising said received geographical coordinate and user profile data and an associated case identification number;

transmitting to said PSAP computer said case identifier in said received case data record;

said PSAP operator retrieving from said case management server a copy of said case data record using said received case identifier; and

said PSAP operator dispatching a first responder to a location indicated by said geographical coordinate in said case data record.

2. The method of claim 1 , wherein said geographical coordinate is determined by a geolocation system transceiver of a mobile user device of said user.

3. The method of claim 2 , wherein said geolocation system transceiver is for a global positioning satellite system.

4. The method of claim 1 , further comprising:

before said transmitting, identifying said PSAP in a database, said identifying using said geographical coordinate to determine a PSAP proximate to said user.

5. The method of claim 1 , further comprising:

transmitting to a dispatch computer said case identifier in said received case data record;

a dispatch operator of said dispatch computer retrieving from said case management server a copy of said case data record using said received case identifier; and

said dispatch operator dispatching a responder to a location indicated by said geographical coordinate in said case data record.

6. The method of claim 5 , wherein said dispatcher computer is a dispatcher computer of a campus security dispatcher.

7. The method of claim 6 , wherein said campus security dispatcher is selected from the group consisting of: an academic campus security dispatcher, a corporate campus security dispatcher, a park security dispatcher, and a hotel security dispatcher.

8. The method of claim 1 , wherein said PSAP operator retrieves said copy of said case data record by entering into a web site of said case management server said received case identifier.

9. A method for providing a notification of an emergency to a first responder comprising:

providing a mobile device having a microprocessor and a non-transitory computer-readable storage medium having an alarm application, said alarm application executing on said microprocessor;

providing an alarm server;

providing a case management server;

providing a public safety access point (“PSAP”) computer;

said executing alarm application displaying a user interface comprising a touch-operable control;

in response to a user of said mobile device manipulating said touch-operable control, transmitting to said alarm server a geographical location of said mobile device and an indication of an emergency;

said alarm server transmitting to said case management server a first data record comprising said geographical location and user profile data retrieved from a memory of said alarm server;

said case management server creating a second data record comprising said first data record, said second data record including a case identifier;

said case management server transmitting to said PSAP computer said case identifier;

retrieving, at said PSAP computer, said second data record from case management server using said case identifier; and

dispatching a first responder to a location based on said geographical location.

10. The method of claim 9 , wherein said mobile device is a mobile smart phone.

11. The method of claim 9 , wherein said touch-operable control is a button.

12. The method of claim 9 , wherein said user profile data comprises a unique identifier for user profile data record stored in a memory of said alarm server.

13. The method of claim 9 , wherein said geographical location is determined by a geolocation system transceiver of said mobile device.

14. The method of claim 13 , wherein said geolocation system transceiver is for a global positioning satellite system.

15. The method of claim 9 , wherein said case identifier is spoken on a second voice call and said PSAP operator retrieves said copy of said case data record by entering into a web site of said case management server said case identifier spoken on said second voice call.

16. The method of claim 9 , wherein said mobile device is a smart watch.

17. The method of claim 9 , further comprising:

before said case management server transmitting to said PSAP computer said case identifier, said case management server identifying said PSAP in a database, said identifying using said geographical location to determine a PSAP proximate to said user.

18. The method of claim 9 , further comprising:

transmitting to a dispatch computer said case identifier in said received case data record;

a dispatch operator of said dispatch computer retrieving from said case management server a copy of said case data record using said received case identifier; and

said dispatch operator dispatching a responder to a location indicated by said geographical location in said case data record.

19. The method of claim 18 , wherein said dispatcher computer is a dispatcher computer of a campus security dispatcher.

20. The method of claim 19 , wherein said campus security dispatcher is selected from the group consisting of: an academic campus security dispatcher, a corporate campus security dispatcher, a park security dispatcher, and a hotel security dispatcher.