Coaching system for guiding interactions
Embodiments include method, systems and computer program products for coaching an individual during an interaction with a client to produce a desired outcome. Aspects include receiving a user profile for the client, one or more needs of the client, and a goal of the interaction and receiving a modeling profile for the client and relevant environmental information for the client. Aspects also include monitoring the interaction between the individual and the client and analyzing a feedback of the client to actions of the individual and providing guidance to the individual to assist the individual in producing the desired outcome, wherein the guidance is based on the feedback.
1. A computer implemented method for coaching an individual during an interaction with a client to produce a desired outcome, the computer implemented method comprises:
receiving, by a processor, a user profile for the client, one or more needs of the client, and a goal of the interaction;
receiving a modeling profile for the client;
receiving relevant environmental information for the client, wherein the relevant environmental information is obtained, by the processor, from external news feeds;
monitoring, by a microphone, an interaction between the individual and the client;
analyzing a feedback of the client to actions of the individual, wherein analyzing the feedback of the client comprises analyzing a conversation, using natural language processing, between the individual and the client to identify a tone of speech of the client; and
providing guidance to the individual to assist the individual in producing a desired outcome, wherein the guidance is based on the feedback and the tone of speech of the client.
2. The computer implemented method of claim 1 , wherein the guidance comprises one or more statements to communicate to the client based on the one or more needs of the client, the goal of the interaction and the modeling profile.
3. The computer implemented method of claim 2 , wherein the modeling profile includes one or more personality characteristics of the client, one or more intrinsic needs of the client and one or more values of the client.
4. The computer implemented method of claim 3 , wherein the modeling profile of the client is created based on one or more of text authored by the client obtain from one or more social networks, a questionnaire completed by the client, and a speech from the client.
5. The computer implemented method of claim 2 , wherein the one or more questions to ask the client are further based on the relevant environmental information for the client.
6. The computer implemented method of claim 1 , further comprising instructing the individual to change a topic of discussion based upon a determination that the feedback is negative.
7. The computer implemented method of claim 1 , further comprising instructing the individual to continue with a topic of discussion based upon a determination that the feedback is positive.
8. A computer program product for coaching an individual during an interaction with a client to produce a desired outcome, the computer program product comprising:
a non-transitory storage medium readable by a processing circuit and storing instructions for execution by the processing circuit for performing a method comprising:
receiving a user profile for the client, one or more needs of the client, and a goal of the interaction;
receiving a modeling profile for the client;
receiving relevant environmental information for the client, wherein the relevant environmental information is obtained, by the processor, from external news feeds;
monitoring, by a microphone, an interaction between the individual and the client;
analyzing a feedback of the client to actions of the individual, wherein analyzing the feedback of the client comprises analyzing a conversation, using natural language processing, between the individual and the client to identify a tone of speech of the client; and
providing guidance to the individual to assist the individual in producing a desired outcome, wherein the guidance is based on the feedback and the tone of speech of the client.
9. The computer program product of claim 8 , wherein the guidance comprises one or more statements to communicate to the client based on the one or more needs of the client, the goal of the interaction and the modeling profile.
10. The computer program product of claim 9 , wherein the modeling profile includes one or more personality characteristics of the client, one or more intrinsic needs of the client and one or more values of the client.
11. The computer program product of claim 10 , wherein the modeling profile of the client is created based on one or more of text authored by the client obtain from one or more social networks, a questionnaire completed by the client, and a speech from the client.
12. The computer program product of claim 9 , wherein the one or more questions to ask the client are further based on the relevant environmental information for the client.
13. The computer program product of claim 8 , further comprising instructing the individual to change a topic of discussion based upon a determination that the feedback is negative.
14. The computer program product of claim 8 , further comprising instructing the individual to continue with a topic of discussion based upon a determination that the feedback is positive.
15. A processing system configured to coach an individual during an interaction with a client to produce a desired outcome comprising a processor in communication with one or more types of memory, the processor configured to:
receive a user profile for the client, one or more needs of the client, and a goal of the interaction;
receive a modeling profile for the client;
receive relevant environmental information for the client, wherein the relevant environmental information is obtained, by the processor, from external news feeds;
monitor, by a microphone, an interaction between the individual and the client;
analyze a feedback of the client to actions of the individual, wherein analyzing the feedback of the client comprises analyzing a conversation, using natural language processing, between the individual and the client to identify a tone of speech of the client; and
provide guidance to the individual to assist the individual in producing a desired outcome, wherein the guidance is based on the feedback and the tone of speech of the client.
16. The processing system of claim 15 , wherein the guidance comprises one or more statements to communicate to the client based on the one or more needs of the client, the goal of the interaction and the modeling profile.
17. The processing system of claim 16 , wherein the modeling profile includes one or more personality characteristics of the client, one or more intrinsic needs of the client and one or more values of the client.
18. The processing system of claim 17 , wherein the modeling profile of the client is created based one or more of text authored by the client obtain from one or more social networks, a questionnaire completed by the client, and a speech from the client.
19. The processing system of claim 16 , wherein the one or more questions to ask the client are further based on the relevant environmental information for the client.
20. The processing system of claim 15 , wherein the processor is further configured to instruct the individual to change a topic of discussion based upon a determination that the feedback is negative and to instruct the individual to continue with the topic of discussion based upon a determination that the feedback is positive.