Consumer-centered risk analysis and insurance purchasing systems and methods
View Patent ↗Systems and methods are provided for insurance risk analysis, insurance policy comparisons, benchmarking, and purchasing. A consumer-focused interview may be used. Conversation-style user interviews may be used, and interviews may be augmented with cognitive techniques. Interview topics may include consumer lifestyle, activities, possessions, and objectives, and other information pertinent to insurable risks. A data import-export engine may be provided to import data from various insurance companies, departments of insurance or data warehouses. Entered, imported, and/or previously stored data may be used to produce one or more of a risk profile report, a risk analysis, a recommended coverage report, a policy download, a gap analysis report, a comparison report of multiple proposals from multiple insurance companies, a policy forms analysis, a policy forms analysis comparison, and/or a benchmark report. Apparatuses and method may include modules for accounting, marketing, communication, consumer and prospect tracking and documentation, and/or insurance and risk management education.
1. A computer system for processing risk information data comprising:
an interview engine comprising
a user data acquisition hardware engine configured to provide a graphical user interface to a user through which data can be input to the interview engine,
an interview question database coupled to the user data acquisition hardware engine, the interview question database comprising a store of questions concerning risk exposure factors, and
a cognitive logic processor coupled to the user data acquisition hardware engine and to the interview question database, the cognitive logic processor configured to select and present questions from the interview question database based on one or more answers to one or more previously presented questions from the interview question database and to map said answers to a user profile associated with a user providing said answers;
a communication device configured to import data concerning risk insuring provisions and corresponding policy contract terms from one or more remote computer systems connected to the communication device by a network;
a data storage device coupled to the interview engine and to the communication device, the data storage device storing data comprising
a plurality of default risk profile records each associated with selected attributes of risk exposure factors,
records configured to store data of risk insuring provisions and corresponding policy contract terms importable by the communication device,
and
a database comprising a plurality of user profile records each associated with a particular user, including risk insuring provisions and corresponding policy contract terms associated with that particular user; and
a hardware decision engine coupled to the data storage device, the hardware decision engine comprising
a first logic configured to create a user risk profile matching the risk exposure factors associated with answers mapped to a selected user profile,
a second logic configured to select records from the data storage device that store data of risk insuring provisions and corresponding policy contract terms matching a risk exposure factor associated with a user risk profile, and
a third logic configured to determine gaps between the risk exposure factors associated with a user risk profile and selected risk insuring provisions retrieved from the data storage device.
2. The computer system for processing risk information data of claim 1 , in which the interview engine is configured to match default selection data input through the user data acquisition hardware engine to a default risk profile associated with the default selection data.
3. The computer system for processing risk information data of claim 2 , in which the cognitive logic processor is configured to select and present questions from the interview question database based on the default risk profile associated with the default selection data.
4. The computer system for processing risk information data of claim 3 , in which the first logic is further configured to create the user risk profile based on the default risk profile associated with the default selection data.