Methods and systems for managing voice response systems based on references to previous responses

1. A method, by one or more processors, for managing a voice response system comprising:

receiving at least one communication from an individual;

identifying a reference to a previous response executed by a voice response system within the at least one received communication;

gathering location and event specific data corresponding to the at least one received communication via sensor devices in communication with the voice response system, wherein a cognitive model utilized by the voice response system is trained using the gathered data;

according to an output of the trained cognitive model, modifying the previously executed response according to the gathered data;

determining a response to the at least one received communication based on the previous response executed by the voice response system as modified; and

executing the determined response.

2. The method of claim 1 , further comprising:

providing a request for clarification of the reference to the previous response executed by the voice response system to the individual; and

receiving a reply to the request from the individual,

wherein the determining of the response is further based on the received reply.

3. The method of claim 1 , further comprising causing the voice response system to execute the determined response.

4. The method of claim 1 , further comprising causing a second voice response system to execute the determined response.

5. The method of claim 1 , wherein the determined response includes an action performed by a computing device, and further comprising causing the action to be performed by the computing device.

6. The method of claim 1 , wherein the determined response includes an auditory response, and further comprising causing the auditory response to be rendered by a speaker.

7. The method of claim 1 , wherein the determining of the response is performed utilizing a cognitive analysis.

8. A system for managing a voice response system comprising:

at least one processor that

receives at least one communication from an individual;

identifies a reference to a previous response executed by a voice response system within the at least one received communication;

gathers location and event specific data corresponding to the at least one received communication via sensor devices in communication with the voice response system, wherein a cognitive model utilized by the voice response system is trained using the gathered data;

according to an output of the trained cognitive model, modifies the previously executed response according to the gathered data;

determines a response to the at least one received communication based on the previous response executed by the voice response system as modified; and

executes the determined response.

9. The system of claim 8 , wherein the at least one processor further:

provides a request for clarification of the reference to the previous response executed by the voice response system to the individual; and

receives a reply to the request from the individual,

wherein the determining of the response is further based on the received reply.

10. The system of claim 8 , wherein the at least one processor further causes the voice response system to execute the determined response.

11. The system of claim 8 , wherein the at least one processor further causes a second voice response system to execute the determined response.

12. The system of claim 8 , wherein the determined response includes an action performed by a computing device, and wherein the at least one processor further causes the action to be performed by the computing device.

13. The system of claim 8 , wherein the determined response includes an auditory response, and wherein the at least one processor further causes the auditory response to be rendered by a speaker.

14. The system of claim 8 , wherein the determining of the response is performed utilizing a cognitive analysis.

15. A computer program product for managing a voice response system by one or more processors, the computer program product comprising a non-transitory computer-readable storage medium having computer-readable program code portions stored therein, the computer-readable program code portions comprising:

an executable portion that receives at least one communication from an individual;

an executable portion that identifies a reference to a previous response executed by a voice response system within the at least one received communication;

an executable portion that gathers location and event specific data corresponding to the at least one received communication via sensor devices in communication with the voice response system, wherein a cognitive model utilized by the voice response system is trained using the gathered data;

an executable portion that, according to an output of the trained cognitive model, modifies the previously executed response according to the gathered data;

an executable portion that determines a response to the at least one received communication based on the previous response executed by the voice response system as modified; and

an executable portion that executes the determined response.

16. The computer program product of claim 15 , wherein the computer-readable program code portions further include:

an executable portion that provides a request for clarification of the reference to the previous response executed by the voice response system to the individual; and

an executable portion that receives a reply to the request from the individual,

wherein the determining of the response is further based on the received reply.

17. The computer program product of claim 15 , wherein the computer-readable program code portions further include an executable portion that causes the voice response system to execute the determined response.

18. The computer program product of claim 15 , wherein the computer-readable program code portions further include an executable portion that causes a second voice response system to execute the determined response.

19. The computer program product of claim 15 , wherein the determined response includes an action performed by a computing device, and wherein the computer-readable program code portions further include an executable portion that causes the action to be performed by the computing device.

20. The computer program product of claim 15 , wherein the determined response includes an auditory response, and wherein the computer-readable program code portions further include an executable portion that causes the auditory response to be rendered by a speaker.

21. The computer program product of claim 15 , wherein the determining of the response is performed utilizing a cognitive analysis.