IP Library › Granted Patent US 11,132,697
Granted Patent B2
US 11,132,697 · App. 16/010,292 · Granted Sep 28, 2021

Risk detection of false customer information

Inventors: Kelley Chamberlain (Huntersville, NC); David J. Dietrich (Charlotte, NC); Valeria J. Gray-Lindsey (Charlotte, NC); Michael Knorr (Fairfield, CT); Robert L. Kosicki (Huntersville, NC); Duane F. Lindquist (Glenview, IL); Michael Mangieri (West Islip, NY); Maria V. Marmolejos (Santo Domingo, DO); Jacqueline A. Monteferrario (Franklin Lakes, NJ); Yonesy F. Nunez (Allentown, PA); Leonard J. Valentino (Stamford, CT)
Assignee: Wells Fargo Bank, N.A.
G06Q30/0185G06F16/951
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Quick Facts
Patent No.
US 11,132,697
App. No.
16/010,292
Granted
Sep 28, 2021
Kind
B2
Abstract

A computing system includes one or more processors and one or more computer-readable storage media communicatively connected to the one or more processors. The one or more computer-readable storage media have instructions stored thereon that, when executed by the one or more processors, cause the one or more processors to receive a request from a user device to process an electronic transaction, identify an anomaly associated with the electronic transaction, transmit a notification to the user device to cause display of data corresponding to the anomaly on the user device, receive a response from the user device indicating that one or more risks associated with the anomaly are acceptable, and update a profile of the user stored in a data store to change a classification of the user from a first classification to a second classification based on the response.

Claims (55)

1. A computing system comprising:

one or more processors; and

one or more computer-readable storage media communicatively coupled to the one or more processors and having instructions stored thereon that, when executed by the one or more processors, cause the one or more processors to:

receive, via near field communication (NFC) at a point-of-sale (POS) terminal, a request from a user device to process an electronic transaction;

collect third party data from a third party system, the third party data comprising fraud trends, and wherein the one or more processors and the third party system exchange information via an application programming interface (API);

identify an anomaly associated with the electronic transaction, wherein the anomaly is identified based on the third party data and profile data of the user;

transmit data corresponding to the anomaly to an interactive dashboard displayed on the user device, the interactive dashboard comprising a map with a geographical location of where the electronic transaction was initiated and the list of risk factors;

receive a first response from the interactive dashboard displayed on the user device indicating that one or more risks associated with the list of risk factors are acceptable;

in response to receiving the verification of the geographical location and the indication that the one or more risks associated with the list of risk factors are acceptable, transmit an indication of one or more rule violations and instructions for resolving the one or more rule violations to the interactive dashboard displayed on the user device;

receive a second response from the interactive dashboard displayed on the user device setting an exception to the one or more rule violations; and

update a profile of a user associated with the user device and stored in a data store to change a classification of the user from a first classification to a second classification and to change a risk score regarding one or more attributes of the profile based on the first response and the second response, wherein the risk score is unique to the profile.

2. The system of claim 1 , wherein the electronic transaction corresponds to a payment from a user of the user device to a beneficiary.

3. The system of claim 2 , wherein the identifying of the anomaly comprises:

analyzing transactional history data for the user; and

determining that the electronic transaction is inconsistent with the transactional history data.

4. The system of claim 2 , wherein the identifying of the anomaly comprises:

analyzing information corresponding to the beneficiary; and

determining that information corresponding to the beneficiary is inconsistent with information corresponding to the third party data and the profile data of the user.

5. The system of claim 4 , wherein the information corresponding to the beneficiary is received from an enterprise resource planning system associated with the user.

6. The system of claim 4 , wherein the information corresponding to the beneficiary indicates that the beneficiary is in a different industry from that of the user as indicated by the information corresponding to the user.

7. The system of claim 6 , wherein the updating of the profile of the user comprises updating the industry of the user based on the industry of the beneficiary.

8. The system of claim 1 , wherein the interactive dashboard provides detailed information about the electronic transaction and one or more reasons why the anomaly was identified.

9. The system of claim 8 , wherein the dashboard includes an interface to add, modify, or delete the one or more rules.

10. The system of claim 1 , wherein the classification corresponds to profile information that was originally provided by the user.

11. A method comprising:

receiving, by one or more processors of a computing system via near field communication (NFC) at a point-of-sale (POS) terminal, a request from a user device to process an electronic transaction;

collecting, by one or more processors, third party data from a third party system, the third party data comprising fraud trends, wherein the one or more processors and the third party system exchange information via an application programming interface (API);

identifying, by the one or more processors, an anomaly associated with the electronic transaction, wherein the anomaly is identified based on the third party data and profile data of the user;

transmitting, by the one or more processors, data corresponding to the anomaly to an interactive dashboard displayed on the user device, the interactive dashboard comprising a map with a geographical location of where the electronic transaction was initiated and the list of risk factors;

receiving, by the one or more processors, a first response from the interactive dashboard displayed on the user device indicating that one or more risks associated with the list of risk factors are acceptable;

in response to receiving the verification of the geographical location and the indication that the one or more risks associated with the anomaly list of risk factors are acceptable, transmitting, by the one or more processors, an indication of one or more rule violations and instructions for resolving the one or more rule violations to the interactive dashboard displayed on the user device;

receiving, by the one or more processors, a second response from the interactive dashboard displayed on the user device setting an exception to the one or more rule violations; and

updating, by the one or more processors, a profile of a user associated with the user device and stored in a data store to change a classification of the user from a first classification to a second classification and to change a risk score regarding one or more attributes of the profile based on the first response and the second response, wherein the risk score is unique to the profile.

12. The method of claim 11 , wherein the electronic transaction corresponds to a payment from a user of the user device to a beneficiary.

13. The method of claim 12 , wherein the identifying of the anomaly comprises:

analyzing, by the one or more processors, transactional history data for the user; and

determining, by the one or more processors, that the electronic transaction is inconsistent with the transactional history data.

14. The method of claim 12 , wherein the identifying of the anomaly comprises:

analyzing, by the one or more processors, information corresponding to the beneficiary; and

determining, by the one or more processors, that information corresponding to the beneficiary is inconsistent with information corresponding to the third party data and the profile data of the user.

15. The method of claim 14 , wherein the information corresponding to the beneficiary is received from an enterprise resource planning system associated with the user.

16. The method of claim 14 , wherein the information corresponding to the beneficiary indicates that the beneficiary is in a different industry from that of the user as indicated by the information corresponding to the user.

17. The method of claim 16 , wherein the updating of the profile of the user comprises updating, by the one or more processors, the industry of the user based on the industry of the beneficiary.

18. The method of claim 11 , wherein the interactive dashboard provides detailed information about the electronic transaction and one or more reasons why the anomaly was identified.

19. The method of claim 18 , wherein the dashboard includes an interface to add, modify, or delete the one or more rules.

20. The method of claim 11 , wherein the classification corresponds to profile information that was originally provided by the user.

21. A non-transitory computer-readable medium having processor-readable instructions stored thereon such that, when executed by a processor, cause the processor to:

receive, via near field communication (NFC) at a point-of-sale (POS) terminal, a request from a user device to process an electronic transaction for a payment from the user of the user device to a beneficiary;

collect third party data from a third party system, the third party data comprising fraud trends, wherein the one or more processors and the third party system exchange information via an application programming interface (API);

identify an anomaly associated with the electronic transaction based on information corresponding to a type of business of the beneficiary is inconsistent with information corresponding to a type of business of the user, wherein the anomaly is identified based on the third party data and profile data of the user;

transmit detailed information about the electronic transaction and one or more reasons why the anomaly was identified to an interactive dashboard on the user device, the interactive dashboard comprising a map with a geographical location of where the electronic transaction was initiated and the list of risk factors;

receive a first response from the interactive dashboard displayed on the user device indicating that one or more risks associated with the list of risk factors are acceptable;

in response to receiving the verification of the geographical location and the indication that the one or more risks associated with the list of risk factors are acceptable, transmit an indication of one or more rule violations and instructions for resolving the one or more rule violations to the interactive dashboard displayed on the user device;

receive a second response from the interactive dashboard displayed on the user device setting an exception to the one or more rule violations; and

update a business or industry type in a profile of the user stored in a data store to change the business or industry type of the user from a first classification to a second classification and to change a risk score regarding one or more attributes of the profile based on the first response and the second response, wherein the risk score is unique to the profile, and wherein the business or industry type of the user corresponds to profile information that was originally provided by the user.

Assignments (1)
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded May 8, 2019
From: CHAMBERLAIN, KELLEY; DIETRICH, DAVID J.; GRAY-LINDSEY, VALERIA J.; KNORR, MICHAEL; KOSICKI, ROBERT L.; LINDQUIST, DUANE F.; MANGIERI, MICHAEL; MARMOLEJOS, MARIA V.; MONTEFERRARIO, JACQUELINE A.; NUNEZ, YONESY F.; VALENTINO, LEONARD J.
To: WELLS FARGO BANK, N.A.
Reel/Frame 049118/0043 →
Continuity (1)
Related Publication 20190385175A1 · Dec 19, 2019