System and method for dynamic real-time cross-selling of passenger oriented travel products
Disclosed is a method for cross-selling passenger-oriented travel products from a sponsor company and other travel product providers to users, by normalizing the products and dynamically filtering the products in real-time according to rules defined by the travel product sponsor company. In one of the embodiments, ancillary products from any combination of an airline sponsor company, affiliated airline companies and other travel product providers may be presented to customers in accordance with the sponsor company's preferred product bundling nor package scheme and in coordination with affiliated airlines and other travel product providers as they may be available for a combined product. Other embodiments cross-sell travel products for rail, sea and other ground transportation, accommodation services and providers as well as passenger-oriented ancillary travel product providers such as Wi-Fi and duty-free shopping services.
1. A system, comprising:
at least one data processor; and
at least one memory storing instructions, which when executed by the at least one data processor, result in operations comprising:
receiving a user query including an origin and a destination;
retrieving, from one or more travel route product databases, one or more travel route products related to travel between the origin and the destination included in the user query;
automatically transforming the one or more retrieved travel route products to produce a route between the origin and the destination, the route including a first segment associated with a first vendor and a second segment associated with a second vendor, the route being associated aligned ancillary travel product bundling a first ancillary travel product provided by the first vendor and a second ancillary travel product provided by the second vendor, the first ancillary travel product provided by the first vendor having a first set of characteristics, the second ancillary travel product provided by the second vendor having a second set of characteristics different than the first set of characteristics, the transforming includes modifying the first set of characteristics and/or the second set of characteristics to generate the aligned ancillary travel product; and
generating, for display at a device associated with the user query, user interface indicating: (1) the origin and the destination, (2) a first price for the first segment of the route and a second price for the second segment of the route, and (3) the aligned ancillary travel product bundling the first ancillary travel product from the first vendor and the second ancillary travel product from the second vendor.
2. The system as claimed in claim 1 , wherein the user interface is a web application user interface.
3. The system as claimed in claim 1 , wherein the user query comprises a user query generated by a web application user interface.
4. The system as claimed in claim 1 , wherein the user query is received via an application programming interface.
5. The system as claimed in claim 1 , wherein the at least one aligned ancillary travel product includes a passenger seating option, a passenger baggage option, a passenger meal option, an onboard Wi-Fi service, an onboard media service, onboard duty-free merchandising, and/or a priority boarding option.
6. The system as claimed in claim 1 , wherein the route further includes a third segment.
7. The system as claimed in claim 1 , wherein the first ancillary travel product is associated with a first class of service and the second ancillary travel product is associated with a second class of service different than the first class of service, and wherein the transforming is performed based on a mapping between the first class of service and the second class of service.
8. The system as claimed in claim 7 , wherein the first product class is further mapped to a third product class associated with the second vendor, and wherein the aligned ancillary travel product is generated to include a third ancillary travel product from the third product class instead of the second ancillary travel product from the second product class when the second ancillary travel product is unavailable.
9. The system as claimed in claim 1 , wherein the modifying includes modifying a first price of the first ancillary travel product and/or a second price of the second ancillary travel product.
10. The system as claimed in claim 1 , wherein the modifying includes modifying a first baggage weight limit associated with the first ancillary travel product and/or a second baggage weight limit associated with the second ancillary travel product.
11. The system as claimed in claim 1 , wherein the modifying includes generate, based at least on the first set of characteristics and the second set of characteristics, a third set of characteristics for the aligned ancillary travel product.
12. The system as claimed in claim 1 , wherein the first set of characteristics is modified to match the second set of characteristics.
13. The system as claimed in claim 1 , wherein the user interface further includes an option to add and/or to remove the aligned ancillary travel product from the route.
14. The system as claimed in claim 1 , wherein the user interface further indicates a third price of the aligned ancillary travel product.
15. A system, comprising:
at least one data processor; and
at least one memory storing instructions, which when executed by the at least one data processor, result in operations comprising:
receiving a query including an origin and a destination;
retrieving, from one or more travel route product databases, one or more travel route products related to travel between the origin and the destination included in the query;
automatically transforming the one or more retrieved travel route products to produce a route between the origin and the destination, the route including a first segment associated with a first vendor and a second segment associated with a second vendor, the route being associated with an aligned ancillary travel product bundling a first ancillary travel product provided by the first vendor and a second ancillary travel product provided by the second vendor the first ancillary travel product provided by the first vendor having a first set of characteristics, the second ancillary travel product provided by the second vendor having a second set of characteristics different than the first set of characteristics, the transforming includes modifying the first set of characteristics and/or the second set of characteristics to generate the aligned ancillary travel product; and
generating a response for the query, the response including (1) a first price for the first segment of the route and a second price for the second segment of the route, and (2) the aligned ancillary travel product bundling the first ancillary travel product from the first vendor and the second ancillary travel product from the second vendor.