Systems and methods for ensuring quality of care services
The present invention relates to systems and methods for ensuring quality of care services. After care is provided a confirmation is received. This may include a message regarding the care delivery from the provider. The confirmation and message may be conveyed to friends and family of the recipient. Location data from the provider, and feeds from the recipient's location are collected. Any lapses of care and emergencies based upon the location data and feeds are likewise identified. Identifying lapses of care and emergencies includes cross referencing length of time the provider spent at the recipient's location against tasks that were supposed to be performed at the location to determine if there is a discrepancy. Likewise, the time and location of the provider can be cross referenced against the confirmation to determine if there is a discrepancy. In some embodiments the feeds are also analyzed for trigger events.
1. A computerized system for monitoring a recipient of care, the system comprising:
a confirmation engine on a server configured to receive confirmation from a mobile device that a provider of care has completed the care of the recipient;
messaging system on the mobile device configured to receive a message regarding the care delivery from the provider;
an application interface configured to convey the confirmation and message to friends and family of the recipient; and
a security module comprising at least one server configured to:
collect a motion detection feed of the recipient from the recipient's location using at least one non-camera motion sensor to maintain privacy of the recipient;
determine when the recipient is motionless above one threshold selected from of a plurality of thresholds of time, wherein the one threshold is selected based upon the location;
activate a video recording device to collect video in the recipients location responsive to the determining; and
transmit the video to at least one operator in real time.
2. The system of claim 1 , wherein the security module cross references time and location of the provider against the confirmation to determine if there is a discrepancy.
3. The system of claim 1 , wherein the collected feed includes at least one of a video feed, an audio feed, an emergency signal, and a message from the provider.
4. The system of claim 3 , wherein the feed is collected when the provider is at the recipient's location.
5. The system of claim 3 , wherein the security module is further configured to analyze the feeds for trigger events, wherein a trigger event includes at least one of an audible call for help, unexpected movement, and lack of movement for a configured period of time.
6. The system of claim 5 , wherein the security module is further configured to relay the feed to a human operator if a trigger event is detected.
7. The system of claim 6 , further comprising a dispatch module to dispatch any of a provider or emergency responder if directed by the human operator.
8. The system of claim 7 , further comprising a reporting module configured to report out findings resulting from the dispatch.
9. The system of claim 1 , wherein the messaging system if configured to provide bidirectional communication between the provider and the recipient's friends and family.
10. A computerized method for monitoring a recipient of care, the system comprising:
receiving confirmation at a server from a mobile device that a provider of care has completed the care of the recipient;
receiving a message on the mobile device regarding the care delivery from the provider;
conveying the confirmation and message to friends and family of the recipient;
collecting a motion detection feed of the recipient from the recipient's location using at least one non-camera motion sensor to maintain privacy of the recipient;
determining when the recipient is motionless above one threshold selected from of a plurality of thresholds of time, wherein the one threshold is selected based upon the location;
activating a video recording device to collect video in the recipient's location responsive to the determining; and
transmitting the video to at least one operator in real time.
11. The method of claim 10 , wherein the identifying lapses of care and emergencies includes cross referencing time and location of the provider against the confirmation to determine if there is a discrepancy.
12. The method of claim 10 , wherein the collected feed includes at least one of a video feed, an audio feed, an emergency signal, and a message from the provider.
13. The method of claim 12 , wherein the feed is collected when the provider is at the recipient's location.
14. The method of claim 12 , further comprising analyzing the feeds for trigger events, wherein a trigger event includes at least one of an audible call for help, unexpected movement, and lack of movement for a configured period of time.
15. The method of claim 14 , further comprising relaying the feed to a human operator if a trigger event is detected.
16. The method of claim 15 , further comprising dispatching any of a provider or emergency responder if directed by the human operator.
17. The method of claim 16 , further comprising reporting out findings resulting from the dispatch.
18. The method of claim 10 , further comprising providing bidirectional communication between the provider and the recipient's friends and family.