IP Library Granted Patent US 11,310,371
Granted Patent B2
US 11,310,371 · App. 16/788,450 · Granted Apr 19, 2022

Information processing device, learning device, and non-transitory recording medium storing machine-learned model

Inventor: Masahiko Mizuta (Matsumoto, JP)
Assignee: Seiko Epson Corporation
H04N1/00074G06F3/121G06F3/1235G06K9/6257G06N3/04G06N20/00
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Quick Facts
Patent No.
US 11,310,371
App. No.
16/788,450
Granted
Apr 19, 2022
Kind
B2
Abstract

An information processing device includes a storage configured to store a machine-learned model, a reception section configured to receive error information and operation information transmitted from an electronic apparatus, and a processor configured to determine whether a notification indicating error information is to be made for a user. The machine-learned model mechanically learns a condition of the notification indicating error information to be made to the user based on a data set in which the error information, the operation information, and action information indicating user action performed in response to the notification of the error information are associated with one another.

Claims (24)

1. An information processing device comprising:

a storage that stores a machine-learned model obtained by mechanically learning a condition for a notification of error information, and the machine-learned model is trained on a data set in which the condition for the notification of error information is associated with (i) the error information indicating an error generated in an electronic apparatus, (ii) operation information indicating an operation state of the electronic apparatus, and (iii) action information indicating user action performed in response to the notification of the error information, wherein

the error information includes outline information which is information included in the notification of the error information and detailed information which is larger than the outline information in amount such that the detailed information allows the user to view the error information in detail, and

wherein the action information includes evaluation information obtained from the user which indicates an evaluation of the notification including whether or not the user considered the notification to be useful to the user the action information includes browsing information which indicates whether or not the user accessed the detailed information from the outline information of the error information;

a reception section configured to receive the error information and the operation information transmitted from the electronic apparatus; and

a processor configured to determine whether a notification of the error information is to be made to the user based on an output of the machine-learned model that indicates a result of a determination of whether the notification of the error notification is to be made.

2. The information processing device according to claim 1 , wherein the error information indicates the error associated with consumables used in the electronic apparatus.

3. The information processing device according to claim 2 , wherein the operation information includes information on lifetimes of the consumables.

4. The information processing device according to claim 2 , wherein the operation information includes information on a use history of the consumables or information on a history of jobs using the consumables.

5. The information processing device according to claim 2 , wherein

the consumables are print heads, and

the error is ejection failure of the print heads.

6. A learning device comprising:

an obtaining section configured to obtain error information indicating an error generated in an electronic apparatus, operation information indicating an operation state of the electronic apparatus, and action information indicating user action performed in response to a notification of the error information, wherein

the error information includes outline information which is information included in the notification of the error information and detailed information which is larger than the outline information in amount such that the detailed information allows the user to view the error information in detail, and

wherein the action information includes evaluation information obtained from the user which indicates an evaluation of the notification including whether or not the user considered the notification to be useful to the user the action information includes browsing information which indicates whether or not the user accessed the detailed information from the outline information of the error information; and

a learning section configured to mechanically learn a condition of a notification of the error information to the user as a machine-learned model, and the machine-learned model is trained on a data set in which the condition for the notification of error information is associated with the error information, the operation information, and the action information.

7. A non-transitory computer-readable recording medium storing a machine-learned model used to determine whether a notification of error information indicating an error generated in an electronic apparatus is to be made to the user, wherein

the machine-learned model

includes an input layer, an intermediate layer, and an output layer,

has weighting coefficient information including a first weighting coefficient between the input layer and the intermediate layer and a second weighting coefficient between the intermediate layer and the output layer and the first and second weighting coefficients are set based on training with a data set in which the condition for the notification of error information is associated with the error information, operation information indicating an operation state of the electronic apparatus, and action information indicating the user action performed in response to a notification of the error information, wherein

the error information includes outline information which is information included in the notification of the error information and detailed information which is larger than the outline information in amount such that the detailed information allows the user to view the error information in detail, and

wherein the action information includes evaluation information obtained from the user which indicates an evaluation of the notification including whether or not the user considered the notification to be useful to the user the action information includes browsing information which indicates whether or not the user accessed the detailed information from the outline information of the error information; and

causes a computer to receive the error information and the operation information as inputs, input at least the operation information in the input layer, perform a calculation based on the set weighting coefficient information, and output data indicating a result of a determination as to whether the notification of the error information is to be made to the user from the output layer.

Assignments (1)
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Feb 12, 2020
From: MIZUTA, MASAHIKO
To: SEIKO EPSON CORPORATION
Reel/Frame 051793/0352 →
Priority Claims (1)
JP JP2019-023428 · Feb 13, 2019 · national
Continuity (1)
Related Publication 20200259964A1 · Aug 13, 2020
Cited By (1)
US 12,459,264