System and method for customer initiated fraud management
The invention relates to a customer initiated fraud management. With an embodiment of the present invention, customers may control card utilization through a mobile application. For example, customers may restrict the utilization on their cards when they do not need to use their cards as well as allow specific types of transactions on demand (e.g., PoS, Cash, card absent environment transactions, etc.). Also, an interactive user interface provides cardholders the ability to open utilization windows in specific countries and for specific utilization types.
1. A mobile device comprising:
a memory component that stores customer data and card control data; an application that executes on the mobile device that accesses a card control application; an interactive display interface that receives customer input and generates display data; and
a microprocessor, coupled to the memory component, the display interface and the application, wherein the microprocessor is configured to perform the steps of:
receiving, via the interactive display, a set of customer card transaction controls from a customer comprising a plurality of time-based restrictions, location-based restrictions, transaction-type restrictions, type of goods or services restrictions, and amount restrictions,
generating a set of rules based at least in part on the set of customer card transaction controls from the customer,
receiving a signal representative of a current transaction;
identifying transaction data from the transaction including a PoS entry mode, a plurality of transaction identifiers and a merchant country code;
applying the set of rules to the transaction data;
determining whether the transaction meets the restrictions set forth under the set of customer card transaction controls;
allowing the current transaction upon a positive determination that the current transaction meets the restrictions set forth under the set of customer card transaction controls;
providing, upon a positive determination that the current transaction meets the restrictions set forth under the set of customer card transaction controls, a customer alert comprising a fraud decline of the attempted current transaction; and
receiving, in response to the customer alert, a reply confirming or overriding the fraud decline.
2. The device of claim 1 , wherein the transaction data comprises a transaction code, a geo-location and a time period associated with the transaction.
3. The device of claim 1 , wherein the card control input comprises a selection of one or more customer accounts.
4. The device of claim 1 , wherein the one or more user defined card restrictions comprise In-Store controls.
5. The device of claim 4 , wherein the In-Store controls comprise an amount threshold and a location restriction.
6. The device of claim 1 , wherein the one or more user defined card restrictions comprise ATM controls.
7. The device of claim 6 , wherein the ATM controls comprise an amount threshold and a location restriction.
8. The device of claim 1 , wherein the one or more user defined card restrictions comprise Online controls.
9. The device of claim 8 , wherein the Online controls comprise an amount threshold and one or more recurring transaction exceptions.
10. The device of claim 1 , wherein the customer identifies one or more modes of communication for notification.
11. A method comprising the steps of:
receiving, via an interactive display connected to a microprocessor, a set of customer card transaction controls from a customer comprising a plurality of time-based restrictions, location-based restrictions, transaction-type restrictions, type of goods or services restrictions, and amount restrictions,
generating; via a microprocessor, a set of rules based at least in part on the set of customer card transaction controls from the customer,
receiving a signal representative of a current transaction;
identifying transaction data from the current transaction including a PoS entry mode, a plurality of transaction identifiers and a merchant country code;
applying the set of rules to the transaction data;
determining whether the transaction meets the restrictions set forth under the set of customer card transaction controls;
allowing the current transaction upon a positive determination that the current transaction meets the restrictions set forth under the set of customer card transaction controls;
providing, upon a positive determination that the current transaction meets the restrictions set forth under the set of customer card transaction controls, a customer alert comprising a fraud decline of the attempted current transaction;
receiving, in response to the customer alert; a reply confirming or overriding the fraud decline; and
wherein the microprocessor is coupled to a memory component, a display interface and a card control application that executes on a mobile device that accesses a card control application.
12. The method of claim 11 , wherein the transaction data comprises a transaction code, a geo-location and a time period associated with the transaction.
13. The method of claim 11 , wherein the card control input comprises a selection of one or more customer accounts.
14. The method of claim 11 , wherein the one or more user defined card restrictions comprise In-Store controls.
15. The method of claim 14 , wherein the In-Store controls comprise an amount threshold and a location restriction.
16. The method of claim 11 , wherein the one or more user defined card restrictions comprise ATM controls.
17. The method of claim 16 , wherein the ATM controls comprise an amount threshold and a location restriction.
18. The method of claim 11 , wherein the one or more user defined card restrictions comprise Online controls.
19. The method of claim 18 , wherein the Online controls comprise an amount threshold and one or more recurring transaction exceptions.
20. The method of claim 11 , wherein the customer identifies one or more modes of communication for notification.