Contact resolution for communications systems
Methods and systems for performing contact resolution are described herein. When initiating a communications session using a voice activated electronic device, a contact name may be resolved to determine an appropriate contact with which the communications session may be directed to. Contacts from an individual's contact list may be queried to determine a listing of probable contacts associated with the contact name, and contact identifiers associated with the contact may be determined. Using one or more rules for disambiguating between similar contact names, a single contact may be identified, and a communications session with that contact may be initiated.
1. A computer-implemented method comprising:
receiving, from a first device, first audio data representing a first utterance;
determining that the first audio data corresponds to an intent to communicate with a contact;
determining a portion of the first audio data represents a name corresponding to a contact name slot;
determining a first identifier associated with the first device;
determining, based at least in part on the first identifier, first data to be used for determining an entity corresponding to the name;
determining a contact list corresponding to the first identifier;
determining, using the name and the first data, a subset of the contact list;
identifying a first entry in the subset;
determining second audio data requesting confirmation of the first entry; and
sending the second audio data to the first device.
2. The computer-implemented method of claim 1 , wherein the first data comprises a list of entities to be ignored and the method further comprises:
determining a second entry in the subset is represented in the list of entities to be ignored; and
removing the second entry from consideration with regard to resolution of the contact name slot.
3. The computer-implemented method of claim 2 , wherein:
the second entry is represented in the list of entities to be ignored as a result of a previous interaction where the second entry was presented as a potential selection but was not chosen.
4. The computer-implemented method of claim 1 , wherein the first data is based at least upon a communication history.
5. The computer-implemented method of claim 1 , further comprising:
determining a device identifier corresponding to the first device;
determining the device identifier is associated with a first user corresponding to the first identifier and a second user corresponding to a second identifier; and
determining the first utterance corresponds to the first user.
6. The computer-implemented method of claim 1 , further comprising:
processing the first audio data to determine voice data corresponding to a voice that spoke the first utterance; and
determining the first identifier based at least in part on the voice data.
7. The computer-implemented method of claim 1 , wherein the subset includes the first entry and a second entry and the method further comprises:
determining the second entry is unassociated with a communications identifier.
8. The computer-implemented method of claim 1 , further comprising:
determining a communication identifier corresponding to the first entry; and
including, in the second audio data, a description of the communication identifier.
9. The computer-implemented method of claim 1 , wherein the second audio data requesting confirmation of the first entry comprises audio data requesting selection between the first entry or a second entry in the subset, and the method further comprises:
receiving input data indicating selection of the first entry; and
adding the second entry to a list of entities to be ignored.
10. The computer-implemented method of claim 1 , further comprising:
receiving input data indicating confirmation of the first entry;
associating the first entry with the contact name slot;
determining a communication identifier corresponding to the first entry; and
causing a communication to be established between the first device and a second device corresponding to the communication identifier.
11. A system comprising:
at least one processor; and
at least one memory comprising instructions that, when executed by the at least one processor, cause the system to:
receive, from a first device, first audio data representing a first utterance;
determine that the first audio data corresponds to an intent to communicate with a contact;
determine a portion of the first audio data represents a name corresponding to a contact name slot;
determine a first identifier associated with the first device;
determine, based at least in part on the first identifier, first data to be used for determining an entity corresponding to the name;
determine a contact list corresponding to the first identifier;
determine, using the name and the first data, a subset of the contact list;
identify a first entry in the subset;
determine second audio data requesting confirmation of the first entry; and
send the second audio data to the first device.
12. The system of claim 11 , wherein the first data comprises a list of entities to be ignored and wherein the at least one memory further comprises instructions that, when executed by the at least one processor, further cause the system to:
determine a second entry in the subset is represented in the list of entities to be ignored; and
remove the second entry from consideration with regard to resolution of the contact name slot.
13. The system of claim 12 , wherein:
the second entry is represented in the list of entities to be ignored as a result of a previous interaction where the second entry was presented as a potential selection but was not chosen.
14. The system of claim 11 , wherein the first data is based at least upon a communication history.
15. The system of claim 11 , wherein the at least one memory further comprises instructions that, when executed by the at least one processor, further cause the system to:
determine a device identifier corresponding to the first device;
determine the device identifier is associated with a first user corresponding to the first identifier corresponding and a second user corresponding to a second identifier; and
determine the first utterance corresponds to the first user.
16. The system of claim 11 , wherein the at least one memory further comprises instructions that, when executed by the at least one processor, further cause the system to:
process the first audio data to determine voice data corresponding to a voice that spoke the first utterance; and
determine the first identifier based at least in part on the voice data.
17. The system of claim 11 , wherein the subset includes the first entry and a second entry and wherein the at least one memory further comprises instructions that, when executed by the at least one processor, further cause the system to:
determine the second entry is unassociated with a communications identifier.
18. The system of claim 11 , wherein the at least one memory further comprises instructions that, when executed by the at least one processor, further cause the system to:
determine a communication identifier corresponding to the first entry; and
include, in the second audio data, a description of the communication identifier.
19. The system of claim 11 , wherein the second audio data requesting confirmation of the first entry comprises audio data requesting selection between the first entry or a second entry in the subset, and wherein the at least one memory further comprises instructions that, when executed by the at least one processor, further cause the system to:
receive input data indicating selection of the first entry; and
add the second entry to a list of entities to be ignored.
20. The system of claim 11 , wherein the at least one memory further comprises instructions that, when executed by the at least one processor, further cause the system to:
receive input data indicating confirmation of the first entry;
associate the first entry with the contact name slot;
determine a communication identifier corresponding to the first entry; and
cause a communication to be established between the first device and a second device corresponding to the communication identifier.