Communication management system
A communication management system manages the exchange of messages between devices using different communication networks and/or protocols. A sender device may transmit a message (e.g., a short message service “SMS” message) to a destination associated with a traditional “landline” phone number. The message may be delivered over a traditional landline phone network. The communication management system can receive the message via the phone network, process the message, and provide the message to one or more electronic devices over a packet switched network, such as a local area network or the Internet. The electronic devices may use chat-based application software to process and display the message, provide robust message handline functionality, and facilitate responses to the message.
1. A communication management system comprising:
computer-readable memory storing executable instructions; and
one or more computer processors programmed by the executable instructions to at least:
register the communication management system as an end point associated with a phone number;
establish an account with a collaboration system, wherein the account is associated with the communication management system;
receive a first phone-based text message comprising first plain text data, wherein the first phone-based text message is addressed to the phone number;
generate first formatted text data for a first chat message using the first plain text data;
send the first chat message to the collaboration system based at least partly on the account;
receive a second chat message, from the collaboration system, comprising second formatted text data;
generate second plain text data for a second phone-based text message using the second formatted text data; and
send the second phone-based text message, wherein the second phone-based text message is addressed from the phone number.
2. The communication management system of claim 1 , wherein the one or more computer processors are programmed by further executable instructions to at least:
identify recipient data in the second chat message; and
parse the recipient data to identify the phone number, wherein the recipient data comprises the phone number and a tag indicating an intended recipient.
3. The communication management system of claim 1 , wherein the one or more computer processors are programmed by further executable instructions to:
determine that the second chat message is a start of a second conversation, wherein the first chat message is part of a first conversation; and
generate conversation data associating the phone number with the second conversation.
4. The communication management system of claim 3 , wherein the one or more computer processors are programmed by further executable instructions to:
receive a third phone-based text message addressed to the phone number; and
determine, based on the conversation data, to generate a third chat message using the third phone-based text message as part of the second conversation.
5. The communication management system of claim 1 , wherein the executable instructions to generate the first formatted text data for the first chat message comprise executable instructions to apply a transformation, associated with the collaboration system, to generate the first formatted text data from the first plain text data.
6. The communication management system of claim 1 , wherein the executable instructions to generate the second plain text data comprise instructions to apply a transformation, associated with the collaboration system, to generate the second plain text data from the second formatted text data.
7. The communication management system of claim 1 , wherein the one or more computer processors are programmed by further executable instructions to at least:
generate third plain text data for a third phone-based text message using the second formatted text data; and
send the third phone-based text message to a different destination phone number than the second phone-based text message.
8. The communication management system of claim 1 , wherein the one or more computer processors are programmed by further executable instructions to at least:
determine a first language associated with the second chat message; and
determine a second language associated with the second phone-based text message;
wherein the executable instructions to generate the second plain text data comprise executable instructions to translate at least a portion of the second formatted text data from the first language to the second language.
9. The communication management system of claim 1 , wherein the first phone-based text message comprises a short message service (“SMS”) message.
10. The communication management system of claim 1 , wherein the first formatted text data comprises at least one of: Hypertext Markup Language (“HTML”) data, JavaScript Object Notation (“JSON”) data, or Extensible Markup Language (“XML”) data.
11. A computer-implemented method comprising:
as implemented by a communication management system comprising one or more computer processors configured to execute specific instructions,
registering the communication management system as an end point associated with a phone number;
establishing an account with a collaboration system, wherein the account is associated with the communication management system;
receiving a first phone-based text message comprising first plain text data, wherein the first phone-based text message is addressed to the phone number;
generating first formatted text data for a first chat message using the first plain text data;
sending the first chat message to the collaboration system based at least partly on the account;
receiving a second chat message, from the collaboration system, comprising second formatted text data;
generating second plain text data for a second phone-based text message using the second formatted text data; and
sending the second phone-based text message, wherein the second phone-based text message is addressed from the phone number.
12. The computer-implemented method of claim 11 , further comprising:
identifying recipient data in the second chat message; and
parsing the recipient data to identify the phone number, wherein the recipient data comprises the phone number and a tag indicating an intended recipient.
13. The computer-implemented method of claim 11 , further comprising:
determining that the second chat message is a start of a second conversation, wherein the first chat message is part of a first conversation; and
generating conversation data associating the phone number with the second conversation.
14. The computer-implemented method of claim 13 , further comprising:
receiving a third phone-based text message addressed to the phone number; and
determining, based on the conversation data, to generate a third chat message using the third phone-based text message as part of the second conversation.
15. The computer-implemented method of claim 11 , wherein generating the first formatted text data for the first chat message comprises applying a transformation, associated with the collaboration system, to generate the first formatted text data from the first plain text data.
16. The computer-implemented method of claim 11 , wherein generating the second plain text data comprises applying a transformation, associated with the collaboration system, to generate the second plain text data from the second formatted text data.
17. The computer-implemented method of claim 11 , further comprising:
generating third plain text data for a third phone-based text message using the second formatted text data; and
sending the third phone-based text message to a different destination phone number than the second phone-based text message.
18. The computer-implemented method of claim 11 , further comprising:
determining a first language associated with the second chat message; and
determining a second language associated with the second phone-based text message.
19. The computer-implemented method of claim 11 , wherein receiving the first phone-based text message comprises receiving a short message service (“SMS”) message.
20. The computer-implemented method of claim 11 , wherein generating the first formatted text data comprises generating at least one of: Hypertext Markup Language (“HTML”) data, JavaScript Object Notation (“JSON”) data, or Extensible Markup Language (“XML”) data.