Method for starting up or servicing an automation field device

1. A method for starting up or servicing a field device for determining or monitoring a physical or chemical process variable of a medium in an automation process, comprising:

reading unique identification information assigned to the field device via a static code using a reading and/or operating tool;

generating in the field device and displaying on a display of the field device a dynamic code containing diagnostic information that is stored in the field device and that relates to at least one current and/or past event assigned to the field device;

optically reading the diagnostic information from the dynamic code using the reading and/or operating tool, wherein the optical reading of the diagnostic information is a unidirectional transmission of information from the field device to the reading and/or operating tool;

transmitting the identification and diagnostic information from the reading and/or operating tool to a cloud-based service platform;

transmitting device and/or application-specific information for remedying the event characterized by the diagnostic information from the cloud-based service platform to the reading and/or operating tool; and

remedying the event or effects of the event using the transmitted device-specific and/or application-specific information.

2. The method according to claim 1 ,

wherein, in or via the cloud-based service platform, device-specific and/or application-specific information about the field device to be started up or serviced is compiled from several data sources.

3. The method according to claim 2 ,

wherein the several data sources include a database of the cloud-based service platform, manufacturer-specific databases, customer-specific databases, and publicly accessible Internet databases.

4. The method according to claim 1 ,

wherein at least one of the following device-specific and/or application-specific items of information is transmitted from the cloud-based service platform to the reading and/or operating tool in order to remedy the event indicated by the diagnostic information:

device-specific history, production, and/or engineering data;

parameters of the field device classified as critical;

parameters of the process or application classified as critical in which the field device is installed;

instructions for replacing a component of the field device and corresponding purchase options;

instructions for replacing the field device and corresponding purchase options;

instructions for contacting a service technician; and

general service information.

5. The method according to claim 1 ,

wherein a data matrix code, a QR code, or a barcode is used as the static code.

6. The method according to claim 1 ,

wherein a flicker code or a 2-D flicker code is used as the dynamic code.

7. Method according to claim 1 ,

wherein the static code and/or the dynamic code is/will be read out using the reading and/or operating tool equipped with image analysis software.

8. The method according to claim 1 ,

wherein the static code is read out via a reading module for an RF-ID chip.

9. The method according to claim 1 ,

wherein the reading and/or operating tool includes a handheld, a smartphone, a tablet, a mobile terminal, a laptop with a camera, or an operating tool specially developed for automation technology.

10. The method according to claim 1 ,

wherein the diagnostic information read out via the dynamic code is stored on the reading and/or operating tool if no communications connection to the service platform can be established.

11. The method according to claim 1 , further comprising:

enabling a communications channel between the field device and the reading and/or operating tool via the optical reading of the dynamic code.