Systems and methods for configuring and dynamically applying call route groups
A system for selecting communication routes based on multiple criteria may allow users to configure call routing systems to dynamically route calls by performing one or more of: ranking call destinations (e.g., vendors or trunk locations), adjusting or replacing route groups, queuing calls, activating interactive voice responses (IVRs), and re-purposing ports and trunks.
1. A computer-implemented method, as implemented by one or more computing devices configured with specific computer-executable instructions, the computer-implemented method comprising:
determining call information associated with a first call;
generating a first set of call destinations;
routing the first call to a first destination from the first set of call destinations according to a first route group associated with the first set of call destinations;
determining call information associated with a second call received subsequent to the first call;
determining that the second call satisfies a condition for being routed according to a second route group different from the first route group, wherein the second route group is associated with a second set of call destinations different from the first set of call destinations; and
routing the second call to a second destination from the second set of call destinations according to the second route group.
2. The computer-implemented method of claim 1 , further comprising updating the pre-configured routing rule based on an input received from a user computing device.
3. The computer-implemented method of claim 1 , wherein the call information associated with the first call indicates one or more of: a number associated with an origin caller, a number associated with a destination caller, the identity of the origin caller, the identity of the destination caller, the identity of a system receiving the first call, account data associated with the origin caller, account data associated with the destination caller, Local Number Portability information, a geographic location associated with the origin caller, or a geographic location associated with the destination caller.
4. The computer-implemented method of claim 1 , wherein the first set of call destinations includes one or more communications carriers.
5. The computer-implemented method of claim 1 , wherein the first set of call destinations includes one or more trunk locations.
6. The computer-implemented method of claim 1 , wherein the pre-configured routing rule includes a routing condition for routing an incoming call to the second destination.
7. The computer-implemented method of claim 6 , wherein the routing condition is based on one or more of: a time associated with the incoming call, a date associated with the incoming call, a day of the week associated with the incoming call, or a geographic location associated with the incoming call.
8. A system, comprising:
one or more processors; and
one or more memories, the one or more memories having stored thereon instructions, which, when executed by the one or more processors, configure the one or more processors to:
determine call information associated with a first call;
generate a first set of call destinations;
cause the first call to be routed to a first destination from the first set of call destinations according to a first route group associated with the first set of call destinations;
determine call information associated with a second call received subsequent to the first call;
determine that the second call satisfies a condition for being routed according to a second route group different from the first route group, wherein the second route group is associated with a second set of call destinations different from the first set of call destinations; and
cause the second call to be routed to a second destination from the second set of call destinations according to the second route group.
9. The system of claim 8 , wherein the instructions, when executed by the one or more processors, further configure the one or more processors to update the pre-configured routing rule based on an input received from a user computing device.
10. The system of claim 8 , wherein the call information associated with the first call indicates one or more of: a number associated with an origin caller, a number associated with a destination caller, the identity of the origin caller, the identity of the destination caller, the identity of a system receiving the first call, account data associated with the origin caller, account data associated with the destination caller, Local Number Portability information, a geographic location associated with the origin caller, or a geographic location associated with the destination caller.
11. The system of claim 8 , wherein the first set of call destinations includes one or more communications carriers.
12. The system of claim 8 , wherein the first set of call destinations includes one or more trunk locations.
13. The system of claim 8 , wherein the pre-configured routing rule includes a routing condition for routing an incoming call to the second destination.
14. The system of claim 13 , wherein the routing condition is based on one or more of: a time associated with the incoming call, a date associated with the incoming call, a day of the week associated with the incoming call, or a geographic location associated with the incoming call.
15. Non-transitory physical computer storage storing instructions, which, when executed by one or more computing devices, configure the one or more computing devices to:
determine call information associated with a first call;
generate a first set of call destinations;
cause the first call to be routed to a first destination from the first set of call destinations according to a first route group associated with the first set of call destinations;
determine call information associated with a second call received subsequent to the first call;
determine that the second call satisfies a condition for being routed according to a second route group different from the first route group, wherein the second route group is associated with a second set of call destinations different from the first set of call destinations; and
cause the second call to be routed to a second destination from the second set of call destinations according to the second route group.
16. The non-transitory physical computer storage of claim 15 , wherein the instructions, when executed by the one or more computing devices, further configure the one or more computing devices to update the pre-configured routing rule based on an input received from a user computing device.
17. The non-transitory physical computer storage of claim 15 , wherein the call information associated with the first call indicates one or more of: a number associated with an origin caller, a number associated with a destination caller, the identity of the origin caller, the identity of the destination caller, the identity of a system receiving the first call, account data associated with the origin caller, account data associated with the destination caller, Local Number Portability information, a geographic location associated with the origin caller, or a geographic location associated with the destination caller.
18. The non-transitory physical computer storage of claim 15 , wherein the first set of call destinations includes one or more communications carriers or one or more trunk locations.
19. The non-transitory physical computer storage of claim 15 , wherein the pre-configured routing rule includes a routing condition for routing an incoming call to the second destination.
20. The non-transitory physical computer storage of claim 19 , wherein the routing condition is based on one or more of: a time associated with the incoming call, a date associated with the incoming call, a day of the week associated with the incoming call, or a geographic location associated with the incoming call.