Method for detecting and preventing fraudulent healthcare claims
A computer implement method that assist healthcare payers in identifying potentially fraudulent claims and which requests confirmation preferably from a healthcare provider or patient of services rendered by the healthcare provider or products received by the patient. Confirmation of equipment and services can occur at different times in the settlement process including, but not limited to, prior to payments being made to health care providers.
1. A computer implemented method for automatically identifying potential collusion with respect to a healthcare claim after the healthcare claim has been electronically submitted for payment, said method comprising the steps of:
(a) receiving healthcare claim data by an analytics engine of a computer;
(b) determining by the analytics engine based on programmed rules whether or not a healthcare claim based on the received healthcare claim data is potentially suspect or fraudulent;
(c) diverting for confirmation any healthcare claim determined to be potentially suspect or fraudulent by the analytics engine based on programmed rules;
(d) contacting a healthcare provider or patient associated with the healthcare claim regarding whether one or more services listed in the healthcare claim were rendered by the healthcare provider or whether the patient received one or more products listed in the healthcare claim where the healthcare claim is diverted in step (c) or updating an electronic data warehouse that the healthcare claim was reviewed and does not require confirmation where the analytics engine determines in step (b) that the healthcare claim is not potentially suspect or fraudulent;
(e) when the healthcare claim is diverted in step (c) requesting confirmation of an electronic “seeded” request listing of one or more services being rendered or one or more products being received that are known by said analytical engine to not to have been provided or received; and
(f) automatically updating the programmed detection criteria used by the analytics engine for future healthcare claims by the healthcare claim integrity computer system based on data points from the submitted healthcare claim.
2. The computer implemented method of claim 1 wherein said step (d) comprises automatically contacting the healthcare provider or patient through phone, email, SMS or instant messaging.
3. The computer implemented method of claim 1 further comprising the steps:
(g) receiving confirmation from the healthcare provider or patient that the one or more services were rendered or that the one or more products were received; and
(h) updating an electronic data warehouse that the healthcare claim was reviewed and that confirmation was received from the healthcare provider or patient.
4. The computer implemented method of claim 1 further comprising the steps of:
(g) initiating a claim intercept process where no confirmation is received from the healthcare provider or patient that one or more services were rendered or that one or more products were received; and
(h) updating an electronic data warehouse that the healthcare claim was reviewed, that no confirmation was received from the healthcare provider or patient and that a claim intercept was initiated.
5. A computer implemented method for automatically identifying potential collusion with respect to a healthcare claim after the healthcare claim has been electronically submitted for payment, said method comprising the steps of:
(a) electronically receiving a healthcare claim for payment from a healthcare provider by a healthcare claim integrity computer system of a healthcare payer where the healthcare claim identifies one or more services or one or more products provided to a patient by the healthcare provider, the healthcare claim integrity computer system including an analytics engine in electronic communication with an electronic data warehouse, the analytics engine programmed to determine the likelihood of potential fraud and abuse for a submitted healthcare claim and is programmed to consider data points from the submitted healthcare claim in future potential fraud and abuse determinations by the analytics engine;
(b) automatically creating an electronic “seeded” request by the analytics engine listing one or more services or products in the request that are not listed in the received submitted healthcare claim;
(c) electronically forwarding the “seeded” request by the healthcare claim integrity computer system to the healthcare provider or patient asking the healthcare provider or patient to confirm whether or not the one or more services or products in the request were provided to the patient by the healthcare provider; and
(d) electronically and automatically identifying, by the healthcare claim integrity computer system, potential collusion when an indication is received by the healthcare claim integrity system from the healthcare provider or patient stating or representing that the one or more services or products in the “seeded” request were provided to the patient by the healthcare provider; and
(e) automatically updating the programmed detection criteria used by the analytics engine for future healthcare claims by the healthcare claim integrity computer system based on data points from the submitted healthcare claim.
6. A computer implemented method for automatically identifying potential collusion with respect to a healthcare claim after the healthcare claim has been electronically submitted for payment, said method comprising the steps of:
(a) electronically receiving a healthcare claim for payment from a healthcare provider by a healthcare claim integrity computer system of a healthcare payer where the healthcare claim identifies one or more services or one or more products provided to a patient by the healthcare provider, the healthcare claim integrity computer system including an analytics engine in electronic communication with an electronic data warehouse, the analytics engine programmed to determine the likelihood of potential fraud and abuse for a submitted healthcare claim and is programmed to consider information concerning the submitted healthcare claim in future potential fraud and abuse determinations by the analytics engine;
(b) automatically creating an electronic “seeded” request by the analytics engine listing one or more services or products in the request that are not listed in the received submitted healthcare claim;
(c) electronically forwarding the “seeded” request by the healthcare claim integrity computer system to the healthcare provider or patient asking the healthcare provider or patient to confirm whether or not the one or more services or products in the request were provided to the patient by the healthcare provider;
(d) electronically and automatically identifying, by the healthcare claim integrity computer system, potential collusion when an indication is received by the healthcare claim integrity system from the healthcare provider or patient stating or representing that the one or more services or products in the “seeded” request were provided to the patient by the healthcare provider; and
(e) automatically updating the programmed detection criteria used by the analytics engine for future healthcare claims by the healthcare claim integrity computer system based on data saved concerning confirmation of the submitted healthcare claim or an intercept of the submitted healthcare claim.
7. A computer implemented method for automatically identifying potential collusion with respect to a healthcare claim after the healthcare claim has been electronically submitted for payment, said method comprising the steps of:
(a) receiving healthcare claim data by an analytics engine of a computer;
(b) determining by the analytics engine based on programmed rules whether or not a healthcare claim based on the received healthcare claim data is potentially suspect or fraudulent;
(c) diverting for confirmation any healthcare claim determined to be potentially suspect or fraudulent by the analytics engine based on programmed rules;
(d) contacting a healthcare provider or patient associated with the healthcare claim regarding whether one or more services listed in the healthcare claim were rendered by the healthcare provider or whether the patient received one or more products listed in the healthcare claim where the healthcare claim is diverted in step (c) or updating an electronic data warehouse that the healthcare claim was reviewed and does not require confirmation where the analytics engine determines in step (b) that the healthcare claim is not potentially suspect or fraudulent;
(e) when the healthcare claim is diverted in step (c) requesting confirmation of an electronic “seeded” request listing of one or more services being rendered or one or more products being received that are known by said analytical engine to not to have been provided or received; and
(f) automatically updating the programmed detection criteria used by the analytics engine for future healthcare claims by the healthcare claim integrity computer system based on data saved concerning confirmation of the submitted healthcare claim or an intercept of the submitted healthcare claim.
8. The computer implemented method of claim 7 wherein said step (d) comprises automatically contacting the healthcare provider or patient through phone, email, SMS or instant messaging.
9. The computer implemented method of claim 7 further comprising the steps:
(g) receiving confirmation from the healthcare provider or patient that the one or more services were rendered or that the one or more products were received; and
(h) updating an electronic data warehouse that the healthcare claim was reviewed and that confirmation was received from the healthcare provider or patient.
10. The computer implemented method of claim 7 further comprising the steps of:
(g) initiating a claim intercept process where no confirmation is received from the healthcare provider or patient that one or more services were rendered or that one or more products were received; and
(h) updating an electronic data warehouse that the healthcare claim was reviewed, that no confirmation was received from the healthcare provider or patient and that a claim intercept was initiated.