User interface modality switching for transaction management

1. A computer-implemented method comprising:

presenting a chatbot user interface (UI), to a user, on a client device, the chatbot UI instantiated with respect to a particular transaction of a plurality of transactions associated with respective activity on a user account;

receiving, via the chatbot UI, a response from the user indicating that the user activity with respect to the particular transaction was not authorized by the user;

based on the response from the user, generating a claim object that identifies the particular transaction as unauthorized;

presenting a graphical representation of the claim object in the chatbot UI, the representation including transaction details of the particular transaction identified by the user as unauthorized;

receiving an indication of a swipe user interaction on the graphical representation of the claim object; and

in response to the indication, updating a first portion of the graphical representation of the claim object to present details of another transaction identified by the user as unauthorized while keeping a second portion of the graphical representation of the claim object the same.

2. The method of claim 1 , further comprising:

prior to the generating, presenting a query in the chatbot UI to user to identify the another transaction as unauthorized; and

based on receiving an affirmative response from the user via the chatbot UI, adding the another transaction as part of the claim object.

3. The method of claim 2 , wherein receiving the affirmative response from the user via the chatbot UI includes:

presenting a plurality of selectable buttons in the chatbot UI, a first selectable button indicating the another transaction is recognized and a second selectable button indicating the another transaction is not recognized; and

receiving an indication the second selectable button has been activated.

4. The method of claim 2 , further comprising:

prior to the generating, presenting a query in the chatbot UI to user requesting comments for the claim object; and

storing comments received in the chatbot UI as associated with the claim object.

5. The method of claim 3 , wherein the stored comments are presented in the second portion of the graphical representation of the claim object.

6. The method of claim 2 , wherein updating the representation of the claim object includes:

removing presentation of transaction details of the particular transaction from the first portion of the graphical representation of the claim object; and

adding presentation of the details of the another transaction to the first portion of the graphical representation of the claim object.

7. The method of claim 2 , wherein the graphical representation of the claim object is configured as a carousel user interface object.

8. The method of claim 2 , wherein the second portion of the graphical representation of the claim object displays summary details of the claim object that remain the same after receiving the swipe user interaction.

9. The method of claim 8 , wherein the first transaction details portion includes a plurality of graphical indicators equal to a number of transactions in the claim object.

10. The method of claim 9 , wherein, prior to receiving the swipe user interaction, a first of the plurality of graphical indicators is filled in and wherein after receiving the swipe user interaction, the first of the plurality pluralities of graphical indicators is not filled in and a second of the plurality of graphical indicators is filled in.

11. A non-transitory computer-readable medium comprising instructions, which when executed by a processing unit, configure the processing unit to perform operations comprising:

presenting a chatbot user interface (UI), to a user, on a client device, the chatbot UI instantiated with respect to a particular transaction of a plurality of transactions associated with respective activity on a user account;

receiving, via the chatbot UI, a response from the user indicating that the user activity with respect to the particular transaction was not authorized by the user;

based on the response from the user, generating a claim object that identifies the particular transaction as unauthorized;

presenting a graphical representation of the claim object in the chatbot UI, the representation including transaction details of the particular transaction identified by the user as unauthorized;

receiving an indication of a swipe user interaction on the graphical representation of the claim object; and

in response to the indication, updating a first portion of the graphical representation of the claim object to present details of another transaction identified by the user as unauthorized while keeping a second portion of the graphical representation of the claim object the same.

12. The non-transitory computer-readable medium of claim 11 , wherein the instructions, when executed by the processing unit, further configure the processing unit to perform operations comprising:

prior to the generating, presenting a query in the chatbot UI to user to identify the another transaction as unauthorized; and

based on receiving an affirmative response from the user via the chatbot UI, adding the another transaction as part of the claim object.

13. The non-transitory computer-readable medium of claim 12 , wherein receiving the affirmative response from the user via the chatbot UI includes:

presenting a plurality of selectable buttons in the chatbot UI, a first selectable button indicating the another transaction is recognized and a second selectable button indicating the another transaction is not recognized; and

receiving an indication the second selectable button has been activated.

14. The non-transitory computer-readable medium of claim 12 , wherein the instructions, when executed by the processing unit, further configure the processing unit to perform operations comprising:

prior to the generating, presenting a query in the chatbot UI to user requesting comments for the claim object; and

storing comments received in the chatbot UI as associated with the claim object.

15. The non-transitory computer-readable medium of claim 13 , wherein the stored comments are presented in the second portion of the graphical representation of the claim object.

16. The non-transitory computer-readable medium of claim 12 , wherein updating the representation of the claim object includes:

removing presentation of transaction details of the particular transaction from the first portion of the graphical representation of the claim object; and

adding presentation of the details of the another transaction to the first portion of the graphical representation of the claim object.

17. The non-transitory computer-readable medium of claim 12 , wherein the graphical representation of the claim object is configured as a carousel user interface object.

18. The non-transitory computer-readable medium of claim 12 , wherein the second portion of the graphical representation of the claim object displays summary details of the claim object that remain the same after receiving the swipe user interaction.

19. The non-transitory computer-readable medium of claim 18 , wherein the first transaction details portion includes a plurality of graphical indicators equal to a number of transactions in the claim object.

20. A system comprising:

at least one processor; and

a storage device comprising instructions, which when executed by a processing unit, configure the processing unit to perform operations comprising:

presenting a chatbot user interface (UI), to a user, on a client device, the chatbot UI instantiated with respect to a particular transaction of a plurality of transactions associated with respective activity on a user account;

receiving, via the chatbot UI, a response from the user indicating that the user activity with respect to the particular transaction was not authorized by the user;

based on the response from the user, generating a claim object that identifies the particular transaction as unauthorized;

presenting a graphical representation of the claim object in the chatbot UI, the representation including transaction details of the particular transaction identified by the user as unauthorized;

receiving an indication of a swipe user interaction on the graphical representation of the claim object; and

in response to the indication, updating a first portion of the graphical representation of the claim object to present details of another transaction identified by the user as unauthorized while keeping a second portion of the graphical representation of the claim object the same.