Base station node monitoring and rebooting
A method for monitoring and rebooting a node of a wireless communications network is disclosed. The method includes acquiring an incident indication for a node site indicative of a performance drop. The method further includes analyzing the incident indication to identify at least one key term. The method further includes accessing a set of prior incidents having a prior incident indication including the key term. The method further includes providing a recommendation to a user device based at least in part on the prior incident indication that includes a site reset for the node site. The method further includes acquiring a resolution indication following the site reset. The method further includes logging the resolution indication as a prior incident indication in the set of prior incidents.
1. A system comprising:
a processor; and
one or more computer storage hardware devices storing computer-usable instructions that, when used by the processor, cause the processor to:
acquire an incident indication for a node providing access to a wireless communications network, the incident indication being indicative of a performance drop associated with a communications service provided by the node;
analyze the incident indication to identify at least one key term;
identify a prior incident indication, for the node, that includes the at least one key term and that includes an indication that a reset of the node failed to improve the performance drop;
based on the incident indication and identifying the prior incident indication, provide a recommendation to a user device;
receive a resolution indication based on providing the recommendation; and
log the resolution indication within a set of prior incidents for the node.
2. The system of claim 1 , wherein the at least one key term is associated with a note entry provided via the user device.
3. The system of claim 1 , wherein the computer-useable instructions further cause the processor to:
display the recommendation on a graphical user interface;
wherein the recommendation further includes at least a portion of another prior incident indication.
4. The system of claim 1 , wherein the recommendation further includes a market analysis indicative of at least one geographic region in which the prior incident indication was located.
5. The system of claim 1 , wherein the recommendation further identifies a component of the node corresponding to the performance drop.
6. The system of claim 1 , wherein the resolution indication is indicative that the performance drop has been corrected.
7. The system of claim 1 , wherein the incident indication is received from an administrative user device.
8. The system of claim 1 , wherein the incident indication is received from the node.
9. A computerized method comprising:
acquiring an incident indication for a node site that provides access to a communications network, the incident indication being indicative of a performance drop associated with the node site;
analyzing the incident indication to identify at least one key term and an indication that a reset of the node site failed to improve the performance drop;
based on analyzing the incident indication, providing a recommendation to a user device;
receiving a resolution indication based on providing the recommendation; and
logging the resolution indication as a prior incident for the node site.
10. The computerized method of claim 9 , wherein the at least one key term is identified using natural language processing.
11. The computerized method of claim 9 , further comprising:
displaying the recommendation on a graphical user interface;
wherein the recommendation further includes at least a portion of a prior incident indication for the node site.
12. The computerized method of claim 9 , wherein the recommendation further includes a market analysis indicative of at least one geographic region associated with the incident indication.
13. The computerized method of claim 9 , wherein the reset of the node site was performed automatically.
14. The computerized method of claim 9 , wherein the resolution indication is indicative that the performance drop has been corrected.
15. The computerized method of claim 9 , wherein the incident indication is received from a node located at the node site.
16. One or more non-transitory computer storage media having computer-executable instructions embodied thereon, that when executed by at least one processor, cause the at least one processor to perform operations comprising:
acquire an incident indication for a node providing access to a wireless communications network, the incident indication being indicative of a performance drop associated with the node;
analyze the incident indication to identify at least one key term;
identify a prior incident indication, for the node, that includes the at least one key term and that includes an indication that a reset of the node failed to improve the performance drop;
based on the incident indication and identifying the prior incident indication, provide a recommendation to a user device; and
acquire a resolution indication based on providing the recommendation to the user device.
17. The one or more non-transitory computer storage media of claim 16 , wherein the at least one key term is associated with a particular geographical location.
18. The one or more non-transitory computer storage media of claim 16 , wherein the operations further comprise:
display the recommendation on a graphical user interface;
wherein the recommendation further includes at least a portion of the prior incident indication.
19. The one or more non-transitory computer storage media of claim 16 , wherein the reset of the node was performed automatically.
20. The one or more non-transitory computer storage media of claim 16 , wherein the resolution indication is indicative that the performance drop has been corrected.