Method and system for performing service remediation in a distributed multi-tiered computing environment
Techniques described herein relate to a method for managing a distributed multi-tiered computing (DMC) environment. The method includes obtaining, by a local controller associated with a DMC domain, a weighted rank order of causal services associated with a service impairment; obtaining contextual information associated with the weighted rank order of causal services; identifying top causal services based on the weighted rank order of causal services; generating, using a causal symbolic engine, a ranked order of top root causes based on the top causal services and the contextual information; selecting remediation profiles associated with the top root causes; executing remediation profiles in ranked order of the top root causes; making a determination that the remediation profiles were successful; and in response to the determination: logging the service impairment and notifying a user associated with the service impairment.
1. A method for performing domain level management in a distributed multi-tiered computing (DMC) environment, comprising:
obtaining, by a local controller associated with a DMC domain, a weighted rank order of causal services associated with a service impairment;
obtaining contextual information associated with the weighted rank order of causal services;
identifying top causal services based on the weighted rank order of causal services;
generating, using a causal symbolic engine executing a process calculating algorithm on the top causal services and the contextual information, a ranked order of top root causes based on the top causal services and the contextual information;
selecting remediation profiles associated with the top root causes;
executing remediation profiles in ranked order of the top root causes in the DMC environment;
making a determination that the remediation profiles were successful; and
in response to the determination:
logging the service impairment and notifying a user associated with the service impairment.
2. The method of claim 1 , wherein the weighted rank order of causal services specifies a descending order of services based on the causal variance associated with each service, wherein the service associated with the highest causal variance is associated with a top position and the service associated with the lowest causal variance is associated with a bottom position of the weighted rank order of causal services.
3. The method of claim 2 , wherein the top causal services comprise a top portion of the weighted rank order of causal services.
4. The method of claim 1 , wherein the remediation profiles specify actions to perform to resolve the service impairment.
5. The method of claim 4 , wherein the remediation profiles further specify quantifiable parameters associated with the actions.
6. The method of claim 1 , wherein the DMC domain comprises one selected from a group consisting of:
an edge domain;
a core domain; and
a cloud domain.
7. The method of claim 6 , wherein:
the edge domain comprises an edge domain device set;
the core domain comprises a core domain device set; and
the cloud domains comprises a cloud domain device set.
8. A non-transitory computer readable medium comprising computer readable program code, which when executed by a computer processor enables the computer processor to perform a method for managing a distributed multi-tiered computing (DMC) environment, comprising:
obtaining, by a local controller associated with a DMC domain, a weighted rank order of causal services associated with a service impairment;
obtaining contextual information associated with the weighted rank order of causal services;
identifying top causal services based on the weighted rank order of causal services;
generating, using a causal symbolic engine executing a process calculating algorithm on the top causal services and the contextual information, a ranked order of top root causes based on the top causal services and the contextual information;
selecting remediation profiles associated with the top root causes;
executing remediation profiles in ranked order of the top root causes in the DMC environment;
making a determination that the remediation profiles were successful; and
in response to the determination:
logging the service impairment and notifying a user associated with the service impairment.
9. The non-transitory computer readable medium of claim 8 , wherein the weighted rank order of causal services specifies a descending order of services based on the causal variance associated with each service, wherein the service associated with the highest causal variance is associated with a top position and the service associated with the lowest causal variance is associated with a bottom position of the weighted rank order of causal services.
10. The non-transitory computer readable medium of claim 9 , wherein the top causal services comprise a top portion of the weighted rank order of causal services.
11. The non-transitory computer readable medium of claim 8 , wherein the remediation profiles specify actions to perform to resolve the service impairment.
12. The non-transitory computer readable medium of claim 11 , wherein the remediation profiles further specify quantifiable parameters associated with the actions.
13. The non-transitory computer readable medium of claim 8 , wherein the DMC domain comprises one selected from a group consisting of:
an edge domain;
a core domain; and
a cloud domain.
14. The non-transitory computer readable medium of claim 13 , wherein:
the edge domain comprises an edge domain device set;
the core domain comprises a core domain device set; and
the cloud domains comprises a cloud domain device set.
15. A system for managing a distributed multi-tiered computing (DMC) environment, the system comprising:
a DMC environment; and
a local controller associated with a DMC domain of the DMC environment, comprising a processor and memory, and configured to:
obtain a weighted rank order of causal services associated with a service impairment;
obtain contextual information associated with the weighted rank order of causal services;
identify top causal services based on the weighted rank order of causal services;
generate, using a causal symbolic engine executing a process calculating algorithm on the top causal services and the contextual information, a ranked order of top root causes based on the top causal services and the contextual information;
select remediation profiles associated with the top root causes;
execute remediation profiles in ranked order of the top root causes in the DMC environment;
make a determination that the remediation profiles were successful; and
in response to the determination:
log the service impairment and notifying a user associated with the service impairment.
16. The system of claim 15 , wherein the weighted rank order of causal services specifies a descending order of services based on the causal variance associated with each service, wherein the service associated with the highest causal variance is associated with a top position and the service associated with the lowest causal variance is associated with a bottom position of the weighted rank order of causal services.
17. The system of claim 16 , wherein the top causal services comprise a top portion of the weighted rank order of causal services.
18. The system of claim 15 , wherein the remediation profiles specify actions to perform to resolve the service impairment.
19. The system of claim 18 , wherein the remediation profiles further specify quantifiable parameters associated with the actions.
20. The system of claim 15 , wherein the DMC domain comprises one selected from a group consisting of:
an edge domain;
a core domain; and
a cloud domain.