Personalized action reminders and dynamic injection of information in a cellular network

1. A method, comprising:

performing a hold of a communication session of a user equipment over a voice-based primary dedicated logical channel (DTCH);

determining, while the hold is performed, a preference for either voice-based updates or for text-notification;

in response to determining the preference for voice-based updates, injecting an inline tone in the voice-based primary DTCH that is transmitted to the user equipment, wherein the inline tone includes voice-based personalized pending user actions; and

in response to determining the preference for text-notification, sending personalized pending user actions as a text notification formulated in one or more Message Authentication Code (MAC) Packet Data Units (PDU) over an interface that is different from the voice-based primary DTCH.

2. The method of claim 1 , wherein the voice-based primary DTCH is a first communications channel, and wherein omnichannel data collector platforms in a programmability framework of the user equipment along with a virtual network function are used to perform the personalized pending user actions over a second communications channel.

3. The method of claim 2 , the method further comprising:

performing text and voice message delivery using dedicated traffic channels of a telecommunications network, wherein the dedicated traffic channels comprise the first communications channel and the second communications channel.

4. The method of claim 3 , the method further comprising:

executing a first instance on a service orchestration layer that interacts with a second instance actuated at the user equipment.

5. The method of claim 4 , wherein the DTCH is used for special packet data transmission to perform the user actions.

6. The method of claim 4 , the method further comprising:

executing, by the first instance, a collector demon to interact with a plurality of omnichannel data collectors; and

collecting user information from the omnichannel data collectors.

7. The method of claim 6 , wherein the telecommunication network is a 5G telecommunications network, wherein pending actions from the omnichannel data collectors are used to determine lists of actions that are waiting for action by a user in communication via the user equipment comprising a telephone over the 5G telecommunications network.

8. A system, comprising:

a memory; and

a processor coupled to the memory, wherein the processor performs operations, the operations comprising:

performing a hold of a communication session of a user equipment over a voice-based primary dedicated logical channel (DTCH);

determining, while the hold is performed, a preference for either voice-based updates or for text-notification;

in response to determining the preference for voice-based updates, injecting an inline tone in the voice-based primary DTCH that is transmitted to the user equipment, wherein the inline tone includes voice-based personalized pending user actions; and

in response to determining the preference for text-notification, sending personalized pending user actions as a text notification formulated in one or more Message Authentication Code (MAC) Packet Data Units (PDU) over an interface that is different from the voice-based primary DTCH.

9. The system of claim 8 , wherein the voice-based primary DTCH is a first communications channel, and wherein omnichannel data collector platforms in a programmability framework of the user equipment along with a virtual network function are used to perform the personalized pending user actions over a second communications channel.

10. The system of claim 9 , the operations further comprising:

performing text and voice message delivery using dedicated traffic channels of a telecommunications network, wherein the dedicated traffic channels comprise the first communications channel and the second communications channel.

11. The system of claim 10 , the operations further comprising:

executing a first instance on a service orchestration layer that interacts with a second instance actuated at the user equipment.

12. The system of claim 11 , wherein the DTCH is used for special packet data transmission to perform the user actions.

13. The system of claim 11 , the operations further comprising:

executing, by the first instance, a collector demon to interact with a plurality of omnichannel data collectors; and

collecting user information from the omnichannel data collectors.

14. The system of claim 13 , wherein the telecommunication network is a 5G telecommunications network, wherein pending actions from the omnichannel data collectors are used to determine lists of actions that are waiting for action by a user in communication via the user equipment comprising a telephone over the 5G telecommunications network.

15. A computer program product, the computer program product comprising a computer readable storage medium having computer readable program code embodied therewith, the computer readable program code configured to perform operations in a processor, the operations comprising:

performing a hold of a communication session of a user equipment over a voice-based primary dedicated logical channel (DTCH);

determining, while the hold is performed, a preference for either voice-based updates or for text-notification;

in response to determining the preference for voice-based updates, injecting an inline tone in the voice-based primary DTCH that is transmitted to the user equipment, wherein the inline tone includes voice-based personalized pending user actions; and

in response to determining the preference for text-notification, sending personalized pending user actions as a text notification formulated in one or more Message Authentication Code (MAC) Packet Data Units (PDU) over an interface that is different from the voice-based primary DTCH.

16. The computer program product of claim 15 , wherein the voice-based primary DTCH is a first communications channel, and wherein omnichannel data collector platforms in a programmability framework of the user equipment along with a virtual network function are used to perform the personalized pending user actions over a second communications channel.

17. The computer program product of claim 16 , the operations further comprising:

performing text and voice message delivery using dedicated traffic channels of a telecommunications network, wherein the dedicated traffic channels comprise the first communications channel and the second communications channel.

18. The computer program product of claim 17 , the operations further comprising:

executing a first instance on a service orchestration layer that interacts with a second instance actuated at the user equipment.

19. The computer program product of claim 18 , wherein the DTCH is used for special packet data transmission to perform the user actions.

20. The computer program product of claim 18 , the operations further comprising:

executing, by the first instance, a collector demon to interact with a plurality of omnichannel data collectors; and

collecting user information from the omnichannel data collectors.