Verifying incoming communications
Disclosed are systems, methods, and non-transitory computer-readable media for verifying an incoming communication. A recipient client device receives an incoming communication including an identifier identifying a second client device as having initiated the incoming communication. A verification service installed on the recipient client device queries a call placement service directory based on the first identifier. The call placement service directory maintains a listing of identifiers for client devices and corresponding communication providers that manage the identifiers. The call placement service directory returns information identifying the communication provider that manages the identifier. In turn, the verification service transmitting a request to the communication provider to confirm whether the second client device initiated the incoming communication. The verification service processes the incoming communication based on the response from the communication provider indicating whether the second client device initiated the incoming communication.
1. A system comprising:
one or more computer processors;
one or more computer memories;
a set of instructions stored in the one or more computer memories, the set of instructions configuring the one or more computer processors to perform operations, the operations comprising:
receiving, at a communication platform, a communication request from a source client device, the communication request including an identifier of the source client device;
initiating a communication session with a recipient client device based on the communication request;
forwarding an incoming communication to the recipient client device, the incoming communication including the identifier, the forwarding of the incoming communication causing verification software on the recipient client device to transmit a query to a call placement service directory for communication information corresponding to the device identifier, wherein the verification software causes a user of the recipient client device to be presented with a message, icon, or other image indicating that the incoming communication has been verified based on a response to the verification request indicating that the source client device is verified.
2. The system of claim 1 , wherein receiving of a response to the query causes the recipient client device to transmit a verification request to a communication provider.
3. The system of claim 2 , wherein the verification software causes the recipient client device to block the incoming communication based on a response to the verification request indicating that the source client device is not actively engaged in the communication session.
4. The system of claim 3 , wherein the blocking of the incoming communication includes not presenting the incoming communication on a display of the recipient client device.
5. The system of claim 3 , wherein the blocking of the incoming communication includes causing the recipient client device to not ring, vibrate, or otherwise alert a user of the recipient client device of the incoming communication.
6. The system of claim 3 , wherein the blocking of the incoming communication includes presenting a notification indicating that the incoming communication is unverified, using a spoofed client identifier, or otherwise likely to be a scam.
7. A method comprising:
receiving, at a communication platform, a communication request from a source client device, the communication request including an identifier of the source client device;
initiating a communication session with a recipient client device based on the communication request;
forwarding an incoming communication to the recipient client device, the incoming communication including the identifier, the forwarding of the incoming communication causing verification software on the recipient client device to transmit a query to a call placement service directory for communication information corresponding to the device identifier, wherein the verification software causes a user of the recipient client device to be presented with a message, icon, or other image indicating that the incoming communication has been verified based on a response to the verification request indicating that the source client device is verified.
8. The method of claim 7 , wherein receiving of a response to the query causes the recipient client device to transmit a verification request to a communication provider.
9. The method of claim 8 , wherein the verification software causes the recipient client device to block the incoming communication based on a response to the verification request indicating that the source client device is not actively engaged in the communication session.
10. The method of claim 9 , wherein the blocking of the incoming communication includes not presenting the incoming communication on a display of the recipient client device.
11. The method of claim 9 , wherein the blocking of the incoming communication includes causing the recipient client device to not ring, vibrate, or otherwise alert a user of the recipient client device of the incoming communication.
12. The method of claim 10 , wherein the blocking of the incoming communication includes presenting a notification indicating that the incoming communication is unverified, using a spoofed client identifier, or otherwise likely to be a scam.
13. A non-transitory computer-readable storage medium storing a set of instructions that, when executed by one or more computer processors, causes the one or more computer processors to perform operations, the operations comprising:
receiving, at a communication platform, a communication request from a source client device, the communication request including an identifier of the source client device;
initiating a communication session with a recipient client device based on the communication request;
forwarding an incoming communication to the recipient client device, the incoming communication including the identifier, the forwarding of the incoming communication causing verification software on the recipient client device to transmit a query to a call placement service directory for communication information corresponding to the device identifier, wherein the verification software causes a user of the recipient client device to be presented with a message, icon, or other image indicating that the incoming communication has been verified based on a response to the verification request indicating that the source client device is verified.
14. The non-transitory computer-readable storage medium of claim 13 , wherein receiving of a response to the query causes the recipient client device to transmit a verification request to a communication provider.
15. The non-transitory computer-readable storage medium of claim 14 , wherein the verification software causes the recipient client device to block the incoming communication based on a response to the verification request indicating that the source client device is not actively engaged in the communication session.
16. The non-transitory computer-readable storage medium of claim 15 , wherein the blocking of the incoming communication includes not presenting the incoming communication on a display of the recipient client device.
17. The non-transitory computer-readable storage medium of claim 15 , wherein the blocking of the incoming communication includes causing the recipient client device to not ring, vibrate, or otherwise alert a user of the recipient client device of the incoming communication.
18. The non-transitory computer-readable storage medium of claim 15 , wherein the blocking of the incoming communication includes presenting a notification indicating that the incoming communication is unverified, using a spoofed client identifier, or otherwise likely to be a scam.