Panic button intervention
Various systems and methods for registering a panic button for intervention are described herein. A system is configured to receive at a server, an indication that a panic button was used by a user; access a database to determine a responsive action, the responsive action being one of: transmitting a speaking prompt or activating a device function of a device associated with the user; and establish a communication session with the user to perform the responsive action.
1. A user device for responding to a panic alarm, the user device comprising:
an input device;
a display device;
a processor subsystem including one or more processors; and
a memory including instructions, which when executed by the one or more processors of the processor subsystem, cause the one or more processors to:
receive, via the input device, an indication that a panic button was used by a user indicating the user needs assistance to intervene with an interaction with another person, wherein the interaction involves sales or marketing activities offered by the other person;
transmit to a server, the indication that the panic button was used, the server configured to access a database to determine a script for the user to perform the intervention; and
receive the script from the server; and
present the script using the display device of the user device.
2. The user device of claim 1 , wherein the panic button is disposed as a hard button on the user device.
3. The user device of claim 2 , wherein the user device comprises a key fob.
4. The user device of claim 1 , wherein the panic button is disposed as a soft button on the user device.
5. The user device of claim 4 , wherein the soft button is displayed in an application user interface on the user device.
6. The user device of claim 1 , wherein the database includes user preference data indicating which responsive actions to take in response to activation of the panic button.
7. The user device of claim 1 , wherein the script for the user includes a simple script to terminate the interaction.
8. The user device of claim 1 , wherein the script for the user includes an interactive script to terminate the interaction.
9. The user device of claim 1 , wherein the script is presented as a text-based communication to the user.
10. The user device of claim 9 , wherein the text-based communication includes a text message.
11. The user device of claim 9 , wherein the text-based communication includes an email message.
12. The user device of claim 9 , wherein the text-based communication includes an in-app direct message.
13. The user device of claim 1 , wherein to receive the script from the server, the user device establishes a phone call with a trusted agent of the user.
14. The user device of claim 13 , wherein the trusted agent is a financial advisor of the user.
15. A method of responding to a panic alarm initiated by a user with a user device, the method comprising:
receiving, via an input device of the user device, an indication that a panic button was used by a user indicating the user needs assistance to intervene with an interaction with another person, wherein the interaction involves sales or marketing activities offered by the other person;
transmitting to a server, the indication that the panic button was used, the server configured to access a database to determine a script for the user to perform the intervention;
receiving the script from the server; and
presenting the script using a display device of the user device.
16. The method of claim 15 , wherein the database includes user preference data indicating which responsive actions to take in response to activation of the panic button.
17. The method of claim 15 , wherein the script for the user includes a simple script to terminate the interaction.
18. The method of claim 15 , wherein the script for the user includes an interactive script to terminate the interaction.
19. The method of claim 15 , wherein the script is presented as a text-based communication to the user.
20. A non-transitory machine-readable medium comprising instructions for responding to a panic alarm, which when executed by a user device, cause the user device to:
receive, via an input device, an indication that a panic button was used by a user indicating the user needs assistance to intervene with an interaction with another person, wherein the interaction involves sales or marketing activities offered by the other person;
transmit to a server, the indication that the panic button was used, the server configured to access a database to determine a script for the user to perform the intervention;
receive the script from the server; and
present the script using a display device of the user device.