Granted Patent B2

US 12,323,874 · App. 17/691,109 · Granted Jun 3, 2025

Inventor: Federico Fraccaroli (Irving, TX)

H04W4/021H04W4/027H04W4/80

Abstract

Claims (40)

1. A method comprising:

dynamically enabling and disabling by a server serving at least one principal a plurality of agent IDs associated to a group of agents and a corresponding plurality of agent equipment apparatuses that are positioned in a session area;

wherein said session area is anchored to one fixed reference location;

wherein said session area is subdivided, at least in part, into subareas that are associated to at least a subset of said plurality of agent IDs such that a hierarchy is created among said agent IDs;

wherein said session area is one area whose borders, functionalities, and associated data are controlled, at least in part, by said server serving at least one principal;

wherein said dynamically enabling and disabling allows and disallows participation of said plurality of agent IDs to a pool of active IDs such that a load of secure requests for pairing between one agent ID of said plurality of agent IDs with one user ID of a plurality of user IDs is efficiently redistributed among said plurality of agent IDs associated to said group of agents by granting said one agent ID associated to a corresponding agent equipment apparatus a number of requests for interaction before being placed, at least temporarily, into a pool of inactive IDs;

selecting via a secure communication one agent ID from said pool of active IDs based on at least one of a prior amount of interaction activities data, a responsiveness to an electronically monitored task that is regulated by a timer data, a presence within said session area recurrence data, a location data, time spent within said session area data, and presence within a subarea of said session area data.

2. The method of claim 1 , wherein said session area that is anchored to one fixed reference location is subdivided into hexagonal subareas and a location of an agent equipment apparatus associated to an agent ID is traced by said server serving said at least one principal by associating said agent ID with a specific hexagonal subarea.

3. The method of claim 2 , wherein when two agent equipment apparatuses associated to two corresponding agent IDs are both located within said specific hexagonal subarea then an amount of time spent within said specific hexagonal subarea by said agent equipment apparatuses associated to said agent IDs data is used to determine, at least in part, said pairing.

4. The method of claim 1 , wherein said subareas are associated to a model profile and said plurality of agent IDs are ranked according to a degree of proximity to said model profile.

5. The method of claim 1 , wherein a price value data associated to said one fixed reference location varies according to at least one of a distance between an agent equipment apparatus from said one fixed reference location datum, and a distance between a user equipment apparatus from said one fixed reference location datum.

6. The method of claim 1 , wherein said subareas have been functionally classified such that functionalities pertaining to said subareas are selectively accessible to equipment apparatuses associated to at least one of a subset of said plurality of agent IDs, and a subset of said plurality of user IDs.

7. The method of claim 1 , wherein said subareas have been functionally classified such that indicia associated to said subareas are selectively available to equipment apparatuses associated to at least one of a subset of said plurality of agent IDs and a subset said of said plurality of user IDs.

8. A computer software system having a set of instructions stored in a non-transitory computer-readable medium for controlling at least one digital computer in performing desired functions comprising:

a set of instructions formed into each of a plurality of modules, each modules comprising:

a process for dynamically enabling and disabling by a server serving at least one principal a plurality of agent IDs associated to a group of agents and a corresponding plurality of agent equipment apparatuses that are positioned in a session area;

wherein said session area is anchored to one fixed reference location;

wherein said session area is subdivided, at least in part, into subareas that are associated to at least a subset of said plurality of agent IDs such that secure transactions are enabled;

wherein said session area is one area whose borders, functionalities, and associated data are controlled, at least in part, by said server serving at least one principal;

wherein said dynamically enabling and disabling allows and disallows participation of said plurality of agent IDs to a pool of active IDs such that a load of secure requests for pairing between one agent ID of said plurality of agent IDs with one user ID of a plurality of user IDs is efficiently redistributed among said plurality of agent IDs associated to said group of agents by granting said one agent ID associated to a corresponding agent equipment apparatus a predetermined number of requests for interaction before being placed, at least temporarily, into a pool of inactive IDs;

a process for selecting one agent ID from said pool of active IDs based on at least one of a prior amount of interaction activities data, a responsiveness to an electronically monitored task that is regulated by a timer data, a presence within said session area recurrence data, a location data, time spent within said session area data, and presence within a subarea of said session area data.

9. The computer software system of claim 8 , wherein when a user associated to said one user ID of a plurality of user IDs initiates a request for service to said server serving at least one principal then user equipment associated with a subset of said plurality of user IDs receives indicia of said request for service.

10. The computer software system of claim 9 , wherein said indicia of said request for service include a proposition for acceptance of an offer related to said request for service.

11. The computer software system of claim 9 , wherein said indicia of said request for service include a time parameter constraining an acceptance of an offer related to said request for service.

12. The computer software system of claim 9 , wherein said indicia of said request for service include a residual number of offers related to said request for service that are left for acceptance.

13. The computer software system of claim 9 , wherein said subset of said plurality of user IDs is created via at least one of a position within a predetermined area parameter, a position within a predetermined range from said one fixed reference location parameter, a time window constraint that is determined by users associated to said plurality of user IDs parameter, a number of agent equipment apparatuses associated to agent IDs that are positioned within a predetermined range from said one fixed reference location parameter, a number of agent equipment apparatuses associated to agent IDs that are positioned within a predetermined area parameter, and a number of acceptances of requests for service by users who are detected to be within a threshold distance from said one fixed reference location parameter.

14. The computer software system of claim 8 wherein a placement into said pool of inactive IDs entails of at least one of a time window of compulsory placement into said pool of inactive IDs, a confirmation request to remain into said pool of active IDs, and a confirmation request to be moved into said pool of inactive IDs.

15. An apparatus, comprising:

at least one processor; and at least one non-transitory computer-readable medium including a computer program code; the at least one non-transitory computer-readable medium and the computer program code configured to, with the at least one processor, cause the apparatus to perform at least the following:

dynamically enabling and disabling by a server serving at least one principal a plurality of agent IDs associated to a group of agents and a corresponding plurality of agent equipment apparatuses that are positioned in a session area;

wherein said session area is anchored to one fixed reference location;

wherein said session area is subdivided, at least in part, into subareas whose borders are adjustable and said subareas are associated to at least a subset of said plurality of agent IDs;

wherein said session area is one area whose borders, functionalities, and associated data are controlled, at least in part, by said server serving at least one principal;

wherein said dynamically enabling and disabling allows and disallows participation of said plurality of agent IDs to a pool of active IDs such that a load of secure requests for pairing between one agent ID of said plurality of agent IDs with one user ID of a plurality of user IDs is efficiently redistributed among said plurality of agent IDs associated to said group of agents by granting said one agent ID associated to a corresponding agent equipment apparatus a predetermined number of requests for interaction before being placed, at least temporarily, into a pool of inactive IDs;

selecting one agent ID from said pool of active IDs based on at least one of a prior amount of interaction activities data, a responsiveness to an electronically monitored task that is regulated by a timer data, a presence within said session area recurrence data, a location data, time spent within said session area data, and presence within a subarea of said session area data.

16. The apparatus of claim 15 , wherein a size of said pool of inactive IDs parameter depends on at least one of a size of a pool of active IDs parameter, and a number of secure requests for pairing parameter.

17. The apparatus of claim 15 , wherein a permanence duration into said pool of inactive IDs parameter depends on at least one of a size of said pool of active IDs parameter, and a number of said secure requests for pairing parameter.

18. The apparatus of claim 15 , wherein indicia of said one fixed reference location are discoverable depending on at least one of a size of said pool of active IDs parameter, and a number of said secure requests for pairing parameter.

19. The apparatus of claim 15 , wherein a distance datum associated to said one fixed reference location determines at least one of a discoverability of indicia associated to said one fixed reference location, a visibility of indicia associated to said one fixed reference location, a service price datum associated to said one fixed reference location, and a merchandise price datum associated to said one fixed reference location.

20. The apparatus of claim 15 , causing a user equipment apparatus to display at least one of indicia pertaining to a minimum number of location-based tentative orders that must be accepted by users that are fulfilling a location-based criterion for a tentative order to be effective, indicia pertaining to a residual number of location-based tentative orders that can be accepted by users that are fulfilling a location-based criterion pertaining to a tentative order, indicia pertaining to a residual number of location-based orders that can be accepted by users that are fulfilling a location-based criterion, and indicia pertaining to a residual time left to accept a location-based order that can be accepted by those users that are fulfilling a location-based criterion.

Continuity (4)

References Cited (166)