Granted Patent B2

US 12,360,839 · App. 18/527,672 · Granted Jul 15, 2025

Inventors: Jae-Hun Lee (Seongnam-si, KR); Myung-Sun Kim (Seongnam-si, KR); Ayush Jain (Seoul, KR); Tae-Ho Hwang (Seoul, KR); Jae-Hong Kim (Yongin-si, KR); Hye-Jung Cho (Anyang-si, KR)

Assignee: SAMSUNG ELECTRONICS CO., LTD.

G06F11/079G06F11/0709G06F11/0727G06F11/0751G06F11/0778

Abstract

Claims (51)

1. A method performed by a managing server, the method comprising:

receiving, from an electronic device, operation data of the electronic device;

identifying, by using artificial intelligence (AI), a device usage pattern of the electronic device;

identifying, by using the AI, information related to a failure or an abnormal operation of the electronic device and a solution to the failure or the abnormal operation based on the device usage pattern and the operation data received from the electronic device; and

transmitting, to a user terminal, the information related to the failure or the abnormal operation of the electronic device and the solution to the failure or the abnormal operation.

2. The method of claim 1 , further comprising:

receiving historic information of the electronic device, the historic information comprising at least one information from among a failure history, a failure repair history, a customer profile, an operation history, and information indicating an installation environment for the electronic device; and

generating the solution configured to address the failure by reflecting the at least one information to an existing diagnosis treatment solution stored in a memory of the managing server and applicable to treat the failure of the electronic device.

3. The method of claim 1 , wherein the operation data includes at least one of a data of a predetermined data type, a time when the operation data is generated, or identifier information for identifying the electronic device.

4. The method of claim 1 , wherein the operation data includes a numerical data,

wherein the operation data is identified based on at least one of a normal range of the numerical data, at least one statistical value, a time interval indicated by a numerical value within a particular range, a variation trend during a time period, a ratio indicated by the numerical value within the particular range, or a degree of similarity with a predetermined abnormal data pattern, and

wherein the operation data further includes information related to a degree of risk determined by the numerical data.

5. The method of claim 1 , wherein the operation data includes at least one from among a discrete data, a nominal data, and an ordinal data, and

wherein the operation data is identified based on at least one of a frequency of occurrence of a particular value within a particular period, an interval of occurrence of the particular value, a number of times of occurrence of the particular value, or a degree of similarity with a predetermined data pattern.

6. The method of claim 1 , wherein the operation data includes a first data and a second data having a different data type from the first data, and

wherein the operation data is detected based on a value of the second data being outside a range determined by the first data.

7. The method of claim 1 , wherein the solution to the failure or the abnormal operation includes replacing a part of the electronic device.

8. A managing server comprising:

a communication circuit;

at least one processor; and

memory storing instructions that, when executed by the at least one processor, cause the managing server to:

control the communication circuit to receive, from an electronic device, operation data of the electronic device,

identify, by using artificial intelligence (AI), a device usage pattern of the electronic device,

identify, by using the AI, information related to a failure or an abnormal operation of the electronic device and a solution to the failure or the abnormal operation based on the device usage pattern and the operation data received from the electronic device, and

control the communication circuit to transmit, to a user terminal, information related to the failure or the abnormal operation of the electronic device and the solution to the failure or the abnormal operation.

9. The managing server of claim 8 , wherein the instructions further cause the managing server to:

receive historic information of the electronic device, the historic information comprising at least one information from among a failure history, a failure repair history, a customer profile, an operation history, and information indicating an installation environment for the electronic device; and

generate the solution configured to address the failure by reflecting the at least one information to an existing diagnosis treatment solution stored in a memory of the managing server and applicable to treat the failure of the electronic device.

10. The managing server of claim 8 , wherein the operation data includes at least one of a data of a predetermined data type, a time when the operation data is generated, or identifier information for identifying the electronic device.

11. The managing server of claim 8 , wherein the operation data includes a numerical data,

wherein the operation data is determined based on at least one of a normal range of the numerical data, at least one statistical value, a time interval indicated by a numeric al value within a particular range, a variation trend during a time period, a ratio indicated by the numerical value within the particular range, or a degree of similarity with a predetermined abnormal data pattern, and

wherein the operation data further includes information related to a degree of risk determined by the numerical data.

12. The managing server of claim 8 , wherein the operation data includes at least one from among a discrete data, a nominal data, and an ordinal data, and

wherein the operation data is identified based on at least one of a frequency of occurrence of a particular value within a particular period, an interval of occurrence of the particular value, a number of times of occurrence of the particular value, or a degree of similarity with a predetermined data pattern.

13. The managing server of claim 8 , wherein the operation data includes a first data and a second data having a different data type from the first data, and

wherein the operation data is detected based on a value of the second data being outside a range determined by the first data.

14. The managing server of claim 8 , wherein the solution to the failure or the abnormal operation includes replacing a part of the electronic device.

15. A non-transitory computer-readable medium storing instructions which, when executed by at least one processor of a managing server, cause the managing server to perform:

receiving, from an electronic device, operation data of the electronic device;

identifying, by using artificial intelligence (AI), a device usage pattern of the electronic device;

identifying, by using the AI, information related to a failure or an abnormal operation of the electronic device and a solution to the failure or the abnormal operation based on the device usage pattern and the operation data received from the electronic device; and

transmitting, to a user terminal, the information related to the failure or the abnormal operation of the electronic device and the solution to the failure or the abnormal operation.

16. The non-transitory computer-readable medium of claim 15 , wherein the instructions further cause the managing server to perform:

receiving historic information of the electronic device, the historic information comprising at least one information from among a failure history, a failure repair history, a customer profile, an operation history, and information indicating an installation environment for the electronic device; and

generating the solution configured to address the failure by reflecting the at least one information to an existing diagnosis treatment solution stored in a memory of the managing server and applicable to treat the failure of the electronic device.

17. The non-transitory computer-readable medium of claim 15 , wherein the operation data includes at least one of a data of a predetermined data type, a time when the operation data is generated, or identifier information for identifying the electronic device.

18. The non-transitory computer-readable medium of claim 15 , wherein the operation data includes at least one from among a discrete data, a nominal data, and an ordinal data, and

wherein the operation data is identified based on at least one of a frequency of occurrence of a particular value within a particular period, an interval of occurrence of the particular value, a number of times of occurrence of the particular value, or a degree of similarity with a predetermined data pattern.

19. The non-transitory computer-readable medium of claim 15 , wherein the operation data includes a first data and a second data having a different data type from the first data, and

wherein the operation data is detected based on a value of the second data being outside a range determined by the first data.

20. The non-transitory computer-readable medium of claim 15 , wherein the solution to the failure or the abnormal operation includes replacing a part of the electronic device.

Priority Claims (1)

Continuity (3)

References Cited (51)