Upgrade management based on upgrade scores
A method, a system, and computer program product for managing upgrades of cloud-based software applications are provided. A compatibility of planned changes to a cloud-based software application with a cloud-based system hosting the application is determined. An inclusion of a past mitigation in the planned changes to the cloud-based software application is verified. A test of the one or more planned changes to the cloud-based software application is executed. Modified planned changes to the cloud-based software application are generated based on a result of the test. An upgrade score of the modified planned changes to the cloud-based software application is determined and used for managing a deployment, to a productive system, of the modified planned changes to the cloud-based software application.
1. A computer-implemented method comprising:
determining, by one or more processors, a compatibility of one or more planned changes to a cloud-based software application with a cloud-based system hosting the cloud-based software application;
verifying, by the one or more processors, an inclusion of a past mitigation in the one or more planned changes to the cloud-based software application;
executing, by the one or more processors, a test of the one or more planned changes to the cloud-based software application;
generating, by the one or more processors, one or more modified planned changes to the cloud-based software application, the one or more modified planned changes comprising a modification of one or more features of the one or more planned changes to the cloud-based software application based on a result of the test; and
determining, by the one or more processors, an upgrade score of the one or more modified planned changes to the cloud-based software application, wherein the upgrade score of the one or more modified planned changes to the cloud-based software application comprises a weighted sum of a production score and a test score, the upgrade score causing deployment, to a production system, of the one or more modified planned changes to the cloud-based software application, wherein the production score is based on a number of incidents raised by the one or more modified planned changes to the cloud-based software application, wherein a respective impact of each incident is relative to a source of the incident, wherein the test score is based on an escalation after upgrade release to the production system, and wherein the test score is adjusted based on a customer ranking associated with a customer generating the escalation.
2. The computer-implemented method of claim 1 , further comprising:
identifying, by the one or more processors, dependencies between the cloud-based system and the cloud-based software application.
3. The computer-implemented method of claim 1 , further comprising:
verifying, by the one or more processors, avoidance of reoccurrence of past issues associated with past versions of the cloud-based software application.
4. The computer-implemented method of claim 3 , wherein the test of the one or more planned changes to the cloud-based software application is performed based on a collaboration between a testing system and a development system.
5. The computer-implemented method of claim 1 , further comprising:
comparing, by the one or more processors, the upgrade score of the one or more modified planned changes to the cloud-based software application to past upgrade scores associated with past versions of the cloud-based software application.
6. The computer-implemented method of claim 1 , further comprising:
determining, by the one or more processors, issues generated by the one or more modified planned changes to the cloud-based software application;
determining, by the one or more processors, operation impact scores for the issues; and
determining, by the one or more processors, using the operation impact scores future planned changes to the cloud-based software application.
7. A non-transitory computer-readable storage medium comprising programming code, which when executed by at least one data processor, causes operations comprising:
determining a compatibility of one or more planned changes to a cloud-based software application with a cloud-based system hosting the cloud-based software application;
verifying an inclusion of a past mitigation in the one or more planned changes to the cloud-based software application;
executing a test of the one or more planned changes to the cloud-based software application;
generating one or more modified planned changes to the cloud-based software application, the one or more modified planned changes comprising a modification of one or more features of the one or more planned changes to the cloud-based software application based on a result of the test; and
determining an upgrade score of the one or more modified planned changes to the cloud-based software application, wherein the upgrade score of the one or more modified planned changes to the cloud-based software application comprises a weighted sum of a production score and a test score, the upgrade score causing deployment, to a production system, of the one or more modified planned changes to the cloud-based software application, wherein the production score is based on a number of incidents raised by the one or more modified planned changes to the cloud-based software application, wherein a respective impact of each incident is relative to a source of the incident, wherein the test score is based on an escalation after upgrade release to the production system, and wherein the test score is adjusted based on a customer ranking associated with a customer generating the escalation.
8. The non-transitory computer-readable storage medium of claim 7 , further comprising:
identifying dependencies between the cloud-based system and the cloud-based software application.
9. The non-transitory computer-readable storage medium of claim 7 , further comprising:
verifying avoidance of reoccurrence of past issues associated with past versions of the cloud-based software application.
10. The non-transitory computer-readable storage medium of claim 9 , wherein the test of the one or more planned changes to the cloud-based software application is performed based on a collaboration between a testing system and a development system.
11. The non-transitory computer-readable storage medium of claim 7 , further comprising:
comparing the upgrade score of the one or more modified planned changes to the cloud-based software application to past upgrade scores associated with past versions of the cloud-based software application.
12. The non-transitory computer-readable storage medium of claim 7 , further comprising:
determining issues generated by the one or more modified planned changes to the cloud-based software application;
determining operation impact scores for the issues; and
determining, by the at least one data processor, using the operation impact scores future planned changes to the cloud-based software application.
13. A system comprising:
at least one data processor; and
at least one memory storing instructions, which when executed by the at least one data processor, cause operations comprising:
determining a compatibility of one or more planned changes to a cloud-based software application with a cloud-based system hosting the cloud-based software application;
verifying an inclusion of a past mitigation in the one or more planned changes to the cloud-based software application;
executing a test of the one or more planned changes to the cloud-based software application;
generating one or more modified planned changes to the cloud-based software application, the one or more modified planned changes comprising a modification of one or more features of the one or more planned changes to the cloud-based software application based on a result of the test; and
determining an upgrade score of the one or more modified planned changes to the cloud-based software application, wherein the upgrade score of the one or more modified planned changes to the cloud-based software application comprises a weighted sum of a production score and a test score, the upgrade score causing deployment, to a production system, of the one or more modified planned changes to the cloud-based software application wherein the production score is based on a number of incidents raised by the one or more modified planned changes to the cloud-based software application, wherein a respective impact of each incident is relative to a source of the incident, wherein the test score is based on an escalation after upgrade release to the production system, and wherein the test score is adjusted based on a customer ranking associated with a customer generating the escalation.
14. The system of claim 13 , further comprising:
identifying dependencies between the cloud-based system and the cloud-based software application.
15. The system of claim 13 , further comprising:
verifying avoidance of reoccurrence of past issues associated with past versions of the cloud-based software application.
16. The system of claim 15 , wherein the test of the one or more planned changes to the cloud-based software application is performed based on a collaboration between a testing system and a development system.
17. The system of claim 13 , further comprising:
comparing the upgrade score of the one or more modified planned changes to the cloud-based software application to past upgrade scores associated with past versions of the cloud-based software application.
18. The system of claim 13 , further comprising:
determining issues generated by the one or more modified planned changes to the cloud-based software application;
determining operation impact scores for the issues; and
determining, by the at least one data processor, using the operation impact scores future planned changes to the cloud-based software application.