Granted Patent B2

US 12,373,793 · App. 18/648,990 · Granted Jul 29, 2025

Inventors: Cameron Fowler (Fort Worth, TX); Matthew Sullivan (Austin, TX)

Assignee: Digital Seat Media, Inc.

G06Q10/105G06F16/23G06K7/10297G06K7/10366G06K7/1417H04L63/08

Abstract

Claims (22)

1. A system for contactless communication comprising:

a. a network of scannable tags, each tag in the network associated with a unique tag identifier and a point of interest proximate to the tag;

b. a remote server having a computer processor and a computer memory;

c. a database operatively connected to the remote server, the database containing information relating to each tag in the network, information for each tag including:

i. the associated unique tag identifier and the point of interest;

ii. content to be sent to a mobile device in response to being scanned by the mobile device, the content to include a link for a request regarding the content; and

iii. a status indicator to indicate a status regarding the content; and

d. wherein the computer memory of the remote server stores executable code which, when executed, enables the remote server to perform a process comprising:

i. delivering requested content to a user mobile device that has sent a request for content upon scanning a particular tag in the network of tags;

ii. in response to receiving a request regarding the content from the user mobile device, sending an issue alert to an employee device to notify the employee device about the request for the content, the employee device receiving the issue alert already logged into the system; and

iii. updating the status indicator for the particular tag to indicate that the request for the content has been addressed and that the issue alert has been sent.

2. The system of claim 1 wherein in response to receiving a request to update the status indicator for the particular tag, updating the status indicator further comprises updating the status indicator for the particular tag to indicate that the request regarding the content is resolved.

3. The system of claim 2 wherein the request to update the status indicator for the particular tag is received from an administrator device.

4. The system of claim 2 wherein the request to update the status indicator for the particular tag is received from the employee device that received the issue alert, an employee device that did not receive the issue alert, a nonemployee device, the user mobile device, or combinations thereof.

5. The system of claim 1 further comprising monitoring a status of the request regarding the content and sending a notice to the user mobile device to see if the request regarding the content has been resolved.

6. The system of claim 5 further comprising sending a communication to the same employee device that received the issue alert, a different employee device that did not receive the issue alert, or both, the communication to indicate that the request regarding the content has not been resolved.

7. The system of claim 1 further comprising receiving a photo, text, or both together with the request regarding the content and uploading the photo, text, or both to the database in association with the particular tag.

8. The system of claim 1 wherein the network of scannable tags includes scannable tags selected from the group consisting of: quick response (QR) code tags, near-field communication (NFC) tags, radio-frequency identification (RFID) tags, and combinations thereof.

9. The system of claim 1 wherein the request regarding the content includes reporting an engagement opportunity selected from the group consisting of: providing feedback, closing a bill, ordering, purchasing, payment, and combinations thereof.

10. The system of claim 1 further comprising receiving from an administrative device a plurality of groupings of tags within the network of tags, one grouping in the plurality to include a master tag and the particular tag, and wherein updating the status indicator for the master tag also updates the status indicator for the particular tag.

11. The system of claim 1 further comprising receiving a request from an administrator device to redirect the mobile device to alternative content in response to scanning a tag in the network of tags with the mobile device.

12. The system of claim 1 further comprising receiving a triggering event to be associated with one or more tags in the network of tags from an administrator device, the triggering event, if it occurs, to cause the system to send additional content to each user mobile device that has scanned at least one tag in the network of tags and that is associated with the triggering event.

Assignments (2)

Continuity (9)

References Cited (204)