Granted Patent B2

US 12,411,888 · App. 18/458,408 · Granted Sep 9, 2025

Inventors: Prem Pradeep Motgi (Austin, TX); Dharmesh M. Patel (Round Rock, TX); Manpreet Singh Sokhi (Santa Clara, CA)

Assignee: Dell Products L.P.

G06F16/65G06F3/167

Abstract

Claims (60)

1. A method for managing user interactions between a user and at least one user device, the method comprising:

obtaining topic classifications and topic rankings for the topic classifications, the topic classifications and the topic rankings being used by a data management system to manage data relevant to the user;

performing an interaction management process to generate an interaction model that is customized solely for the user using:

a sensory impairment of the user that limits an ability of the user to interact with the at least one user device,

the topic classifications, and

the topic rankings, wherein the topic rankings are based at least on a magnitude of the sensory impairment of the user and are used to determine a rank order the topic classifications, the magnitude of the sensory impairment being determined based at least on detection of one or more polarity shifts between positive and negative sentiments towards one or more topics related to the sensory impairment discussed within a conversation between the user and a second individual; and

deploying the interaction model to the at least one user device with instructions for the at least one user device to implement the interaction model, wherein implementation of the interaction model by the at least one user device causes the at least one user device to adjust how the at least one user device communicates information to the user and obtains user input from the user in a manner that improves the ability of the user to interact with the at least one user device in view of the sensory impairment, the adjusting by the at least one user device of how the at least one user device communicates information to the user is based on the magnitude of the sensory impairment.

2. The method of claim 1 , wherein the topic classifications and the topic rankings are based at least in part on an audio transcript, the audio transcript being based on an audio file, and the audio file comprising audio data of the conversation.

3. The method of claim 2 , wherein the topic classifications comprise an enumeration of each unique topic of topics discussed within the conversation, the topics comprise the one or more topics related to the sensory impairment, and the second individual provides at least one service to the user.

4. The method of claim 1 , wherein the performing of the interaction management process comprises:

identifying the sensory impairment for the user using the topic classifications, the sensory impairment limiting the ability of the user to interact with the at least one user device using a default interface;

obtaining an accessibility quantification for the user using the topic rankings, the accessibility quantification indicating an extent to which the user is limited in their ability to interact with the at least one user device using the default interface;

identifying at least one accessibility feature of the at least one user device based on the sensory impairment;

selecting an extent of change for use of the at least one accessibility feature based on the accessibility quantification; and

populating the interaction model at least in part using the at least one accessibility feature and the extent of the change.

5. The method of claim 1 , wherein the deploying of the interaction model comprises:

establishing, using the interaction model, an interface of the at least one user device for the user that is customized to at least one condition associated with the sensory impairment that impacts the ability of the user to interact with the at least one user device.

6. The method of claim 5 , further comprising:

communicating information from the at least one user device to the user via the interface, the interface being a medium to translate the information between two different systems of representation, the two different systems of representation comprising different forms of communicating the information.

7. The method of claim 6 , wherein the communicating of the information to the user comprises:

providing a portion of data, using the interface, from the at least one user device to the user, the interface being a graphical user interface to communicate the portion of data through a visual interaction with the user.

8. The method of claim 7 , wherein the communicating of the information to the user further comprises:

selecting a characteristic of characteristics of the graphical user interface based on the topic classifications, the characteristics of the graphical user interface comprising font size, display regions, display icons, color palettes, and/or any other characteristics of the graphical user interface; and

adjusting the selected characteristic of the graphical user interface based on the topic rankings to improve the visual interaction between the at least one user device and the user.

9. The method of claim 6 , wherein the communicating of the information to the user comprises:

providing a portion of data, using the interface, from the at least one user device to the user, the interface being an auditory interface to communicate the portion of data through an auditory interaction with the user.

10. The method of claim 9 , wherein the communicating of the information to the user further comprises:

selecting a characteristic of characteristics of the auditory interface based on the topic classifications, the characteristics of the auditory interface comprising speech recognition, non-speech audio cues, audio volume, text-to-speech, and/or any other characteristics of the auditory interface; and

adjusting the selected characteristic of the auditory interface based on the topic rankings to improve the auditory interaction between the at least one user device and the user.

11. A non-transitory machine-readable medium having instructions stored therein, which when executed by a processor, cause the processor to perform operations for managing user interactions between a user and at least one user device, the operations comprising:

obtaining topic classifications and topic rankings for the topic classifications, the topic classifications and the topic rankings being used by a data management system to manage data relevant to the user;

performing an interaction management process to generate an interaction model that is customized solely for the user using:

a sensory impairment of the user that limits an ability of the user to interact with the at least one user device,

the topic classifications, and

the topic rankings, wherein the topic rankings are based at least on a magnitude of the sensory impairment of the user and are used to determine a rank order the topic classifications, the magnitude of the sensory impairment being determined based at least on detection of one or more polarity shifts between positive and negative sentiments towards one or more topics related to the sensory impairment discussed within a conversation between the user and a second individual; and

deploying the interaction model to the at least one user device with instructions for the at least one user device to implement the interaction model, wherein implementation of the interaction model by the at least one user device causes the at least one user device to adjust how the at least one user device communicates information to the user and obtains user input from the user in a manner that improves the ability of the user to interact with the at least one user device in view of the sensory impairment, the adjusting by the at least one user device of how the at least one user device communicates information to the user is based on the magnitude of the sensory impairment.

12. The non-transitory machine-readable medium of claim 11 , wherein the topic classifications and the topic rankings are based at least in part on an audio transcript, the audio transcript being based on an audio file, and the audio file comprising audio data of the conversation.

13. The non-transitory machine-readable medium of claim 12 , wherein the topic classifications comprise an enumeration of each unique topic of topics discussed within the conversation, the topics comprise the one or more topics related to the sensory impairment, and the second individual provides at least one service to the user.

14. The non-transitory machine-readable medium of claim 11 , wherein the performing of the interaction management process comprises:

identifying sensory impairment for the user using the topic classifications, the sensory impairment limiting an ability of the user to interact with the at least one user device using a default interface;

obtaining an accessibility quantification for the user using the topic rankings, the accessibility quantification indicating an extent to which the user is limited in their ability to interact with the at least one user device using the default interface;

identifying at least one accessibility feature of the at least one user device based on the sensory impairment;

selecting an extent of change for use of the at least one accessibility feature based on the accessibility quantification; and

populating the interaction model at least in part using the at least one accessibility feature and the extent of the change.

15. A data processing system, comprising:

a processor; and

a memory coupled to the processor to store instructions, which when executed by the processor, cause the processor to perform operations for managing user interactions between a user and at least one user device, the operations comprising:

obtaining topic classifications and topic rankings for the topic classifications, the topic classifications and the topic rankings being used by a data management system to manage data relevant to the user;

performing an interaction management process to generate an interaction model that is customized solely for the user using:

a sensory impairment of the user that limits an ability of the user to interact with the at least one user device,

the topic classifications, and

the topic rankings, wherein the topic rankings are based at least on a magnitude of the sensory impairment of the user and are used to determine a rank order the topic classifications, the magnitude of the sensory impairment being determined based at least on detection of one or more polarity shifts between positive and negative sentiments towards one or more topics related to the sensory impairment discussed within a conversation between the user and a second individual; and

deploying the interaction model to the at least one user device with instructions for the at least one user device to implement the interaction model, wherein implementation of the interaction model by the at least one user device causes the at least one user device to adjust how the at least one user device communicates information to the user and obtains user input from the user in a manner that improves the ability of the user to interact with the at least one user device in view of the sensory impairment, the adjusting by the at least one user device of how the at least one user device communicates information to the user is based on the magnitude of the sensory impairment.

16. The data processing system of claim 15 , wherein the topic classifications and the topic rankings are based at least in part on an audio transcript, the audio transcript being based on an audio file, and the audio file comprising audio data of the conversation.

17. The data processing system of claim 16 , wherein the topic classifications comprise an enumeration of each unique topic of topics discussed within the conversation, the topics comprise the one or more topics related to the sensory impairment, and the second individual provides at least one service to the user.

18. The method of claim 1 , wherein the performing of the interaction management process comprises, at least, using only the topic classifications to automatically identify the sensory impairment of the user without direct input of the sensory impairment and information related to the sensory impairment by the user and without direct input of the sensory impairment and the information related to the sensory impairment by another individual on behalf of the user.

19. The non-transitory machine-readable medium of claim 11 , wherein the deploying of the interaction model comprises:

establishing, using the interaction model, an interface of the at least one user device for the user that is customized to at least one condition associated with the sensory impairment that impacts the ability of the user to interact with the at least one user device.

20. The data processing system of claim 15 , wherein the deploying of the interaction model comprises:

establishing, using the interaction model, an interface of the at least one user device for the user that is customized to at least one condition associated with the sensory impairment that impacts the ability of the user to interact with the at least one user device.

Assignments (1)

Continuity (1)

References Cited (107)