Passenger support system
Among other things, techniques are described for a passenger support system. In an example, a reported number of passengers associated with on-demand mobility transportation services is obtained in response to passengers opting-in to a passenger support system. The reported number of passengers is compared with a vehicle detected number of passengers. In response to the reported number of passengers being unequal to the vehicle detected number of passengers, a remote customer assistant is enabled.
1 . A method, comprising:
obtaining, using at least one processor, a reported number of passengers associated with on-demand mobility transportation services in response to at least one passenger opting-in to a passenger support system, wherein an area is identified as a safety risk based on a number of passengers opting-in to the passenger support system in the area being greater than a number of historical requests to opt-in to the passenger support system in the area;
comparing, using the at least one processor, the reported number of passengers with a vehicle detected number of passengers; and
enabling, using the at least one processor, a remote customer assistant in response to the reported number of passengers being unequal to the vehicle detected number of passengers.
2 . The method of claim 1 , wherein the remote customer assistant monitors a cabin of the vehicle in response to the reported number of passengers being unequal to the vehicle detected number of passengers.
3 . The method of claim 1 , wherein the remote customer assistant automatically notifies emergency services in response to the reported number of passengers being unequal to the vehicle detected number of passengers.
4 . The method of claim 1 , wherein in response to the reported number of passengers being unequal to the vehicle detected number of passengers, doors are unlocked and windows are rolled down to enable views inside the vehicle.
5 . The method of claim 1 , wherein the vehicle detected number of passengers is an occupancy number determined using at least one sensor located within the vehicle.
6 . The method of claim 1 , wherein the remote customer assistant causes the vehicle to emit visual and auditory alerts in response to the reported number of passengers being unequal to the vehicle detected number of passengers.
7 . The method of claim 1 , wherein an on demand mobility cloud service obtains the reported number of passengers and the vehicle detected number of passengers, and the on demand mobility cloud service enables the remote customer assistant in response to the reported number of passengers being unequal to the vehicle detected number of passengers.
8 . A system, comprising:
at least one processor, and
at least one non-transitory storage media storing instructions that, when executed by the at least one processor, cause the at least one processor to:
obtain a reported number of passengers associated with on-demand mobility transportation services in response to at least one passenger opting-in to a passenger support system, wherein an area is identified as a safety risk based on a number of passengers opting-in to the passenger support system in the area being greater than a number of historical requests to opt-in to the passenger support system in the area;
compare the reported number of passengers with a vehicle detected number of passengers; and
enable a remote customer assistant in response to the reported number of passengers being unequal to the vehicle detected number of passengers.
9 . The system of claim 8 , wherein the remote customer assistant monitors a cabin of the vehicle in response to the reported number of passengers being unequal to the vehicle detected number of passengers.
10 . The system of claim 8 , wherein the remote customer assistant automatically notifies emergency services in response to the reported number of passengers being unequal to the vehicle detected number of passengers.
11 . The system of claim 8 , wherein in response to the reported number of passengers being unequal to the vehicle detected number of passengers, doors are unlocked and windows are rolled down to enable views inside the vehicle.
12 . The system of claim 8 , wherein the vehicle detected number of passengers is an occupancy number determined using at least one sensor located within the vehicle.
13 . The system of claim 8 , wherein the remote customer assistant causes the vehicle to emit visual and auditory alerts in response to the reported number of passengers being unequal to the vehicle detected number of passengers.
14 . At least one non-transitory storage media storing instructions that, when executed by at least one processor, cause the at least one processor to:
obtain a reported number of passengers associated with on-demand mobility transportation services in response to at least one passenger opting-in to a passenger support system, wherein an area is identified as a safety risk based on a number of passengers opting-in to the passenger support system in the area being greater than a number of historical requests to opt-in to the passenger support system in the area;
compare the reported number of passengers with a vehicle detected number of passengers; and
enable a remote customer assistant in response to the reported number of passengers being unequal to the vehicle detected number of passengers.
15 . The at least one non-transitory storage media of claim 14 , wherein the remote customer assistant monitors a cabin of the vehicle in response to the reported number of passengers being unequal to the vehicle detected number of passengers.
16 . The at least one non-transitory storage media of claim 14 , wherein the remote customer assistant automatically notifies emergency services in response to the reported number of passengers being unequal to the vehicle detected number of passengers.
17 . The at least one non-transitory storage media of claim 14 , wherein in response to the reported number of passengers being unequal to the vehicle detected number of passengers, doors are unlocked and windows are rolled down to enable views inside the vehicle.
18 . The at least one non-transitory storage media of claim 14 , wherein the vehicle detected number of passengers is an occupancy number determined using at least one sensor located within the vehicle.