Granted Patent B2

US 12,524,252 · App. 17/001,266 · Granted Jan 13, 2026

Inventor: Prafull Verma (Sunnyvale, CA)

G06F9/4494G06F9/485G06F16/2379

Abstract

Claims (27)

1 . A method facilitating self-service for managing functionality of a service, the method comprising:

configuring, in at least one database, one or more self-service components associated with a service, wherein each of the one or more self-service components defines one or more commands for managing the service for a user through a self-service portal without intermediary agent initiating an action on behalf of the user, and wherein the configuring further comprises:

receiving, from a service provider, details related to a service offering via an application programming interface (API), wherein the details related to the service offering comprises service names, descriptions, a pricing, and access rules;

creating a list of services to be maintained by the user, based on details related to service offerings received from one or more service providers,

wherein each of the self-service components is built on one or more services;

creating, by a processor, the one or more self-service components corresponding to each service in the list, wherein each of the self-service component defines the one or more commands that trigger actions through the API;

publishing the one or more self-service components to be configured in the at least one database, wherein the at least one database refers to a repository, and the list of services is stored in the repository, wherein the list of services is accessed by the user, based on the access rules; and

storing configuration details in the at least one database, allowing users to access various services through a unified self-service interface;

suggesting, through the processor, the one or more predefined actions for managing the service, wherein the one or more predefined actions are executed according to the one or more self-service components; and

automatically executing, the one or more predefined actions by transmitting a command through the API to the service provider, thereby updating a service status in the database and reducing operational costs.

2 . The method as claimed in claim 1 , wherein the service comprises each of Information Technology (IT) and non-IT based services.

3 . The method as claimed in claim 1 , wherein the one or more predefined actions comprise one of a start action, a stop action, a pause option, or a reboot option or the one or more self-service components.

4 . The method as claimed in claim 1 , comprising:

executing, the one or more predefined actions according to the service maintained by the user, wherein the one or more predefined actions are taken by a service provider from the one or more service providers, wherein the predefined actions may be automatic.

5 . A system facilitating self-service for managing functionality of a service, the system comprising:

a processor; and

a memory configured to the processor, wherein the memory stores a set of instructions to be executed by the processor, wherein the processor is configured to:

configure, in at least one database, one or more self-service components associated with a service, wherein each of the one or more self-service components defines one or more commands for managing the service for a user through a self-service portal without intermediary agent initiating an action on behalf of the user, and wherein the configuring further comprises:

receiving, from a service provider, details related to a service offering via an application programming interface (API), wherein the details related to the service offering comprises service names, descriptions, a pricing, and access rules;

creating a list of services to be maintained by the user, based on details related to service offerings received from one or more service providers,

wherein each of the self-service components is built on one or more services;

creating, by a processor, the one or more self-service components corresponding to each service in the list, wherein each of the self-service component defines the one or more commands that trigger actions through the API;

publishing the one or more self-service components to be configured in the at least one database, wherein the at least one database refers to a repository, and the list of services is stored in the repository, wherein the list of services is accessed by the user, based on the access rules; and

storing configuration details in the at least one database, allowing users to access various services through a unified self-service interface;

suggest, through the processor, the one or more predefined actions for managing the service, wherein the one or more predefined actions are executed according to the one or more self-service components; and

automatically execute, the one or more predefined actions by transmitting a command through the API to the service provider, thereby updating a service status in the database and reducing operational costs.

6 . The system as claimed in claim 5 , wherein the one or more predefined actions comprise one of a start action, a stop action, a pause option, or a reboot option or the one or more self-service components.

Assignments (1)

Continuity (1)

References Cited (12)