Granted Patent B2

US 12,541,785 · App. 18/234,151 · Granted Feb 3, 2026

Inventor: Joseph Robert Brannan (Bloomington, IL)

Assignee: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY

G06Q30/0631G06F40/40G06Q30/0206G06Q30/0627G06Q40/08

Abstract

Claims (80)

1 . A computer-implemented method for generating recommendations regarding a vehicle purchase, the method comprising:

obtaining, via a chatbot or voicebot implemented by one or more processors and implementing artificial intelligence (AI) or machine learning (ML), customer input indicating an interest in purchasing a vehicle;

determining, via the chatbot or voicebot, vehicle information about a type of the vehicle based upon the customer input, wherein the vehicle information includes a plurality of vehicle features;

determining, via the chatbot or voicebot, customer personal information associated with customer, wherein the customer personal information includes a plurality of characteristics of the customer;

determining, via the chatbot or voicebot, a personalized insurance cost for the customer insuring the vehicle based upon the customer personal information and the vehicle information;

determining, via the chatbot or voicebot, a total cost of ownership of the vehicle based upon the type of the vehicle and the personalized insurance cost, wherein the total cost of ownership includes current and future costs associated with purchasing, maintaining, and insuring the vehicle; and

presenting, via the chatbot or voicebot, the total cost of ownership of the vehicle to the customer.

2 . The computer-implemented method of claim 1 , wherein the customer input comprises text received by the chatbot, and further comprising:

applying, via the chatbot, a natural language processing (NLP) algorithm to the text to generate a word or phrase; and

wherein:

(i) obtaining the customer input comprises updating the customer input to include the customer personal information based upon the word or phrase; or

(ii) determining the vehicle information about the type of the vehicle comprises determining a vehicle make, a vehicle model, and a year of vehicle manufacture based upon the word or phrase.

3 . The computer-implemented method of claim 1 , wherein the customer input comprises audio data received by the voicebot, and further comprising:

applying, via the voicebot, an audio recognition algorithm to the audio data to generate text; and

applying, via the voicebot, a natural language processing (NLP) algorithm to the text to generate a word or phrase; and

wherein:

(i) obtaining the customer input comprises updating the customer input to include the customer personal information based upon the word or phrase; or

(ii) determining the vehicle information about the type of the vehicle comprises determining a vehicle make, a vehicle model, and a year of vehicle manufacture based upon the word or phrase.

4 . The computer-implemented method of claim 1 , wherein the vehicle information about the vehicle comprises a plurality of the following: a vehicle make, a vehicle model, a vehicle year of manufacture, a number of miles, a number of accidents, any body damage to the vehicle, any interior damage to the vehicle, any accessories installed in the vehicle, special vehicle features, or any after-market components installed on the vehicle.

5 . The computer-implemented method of claim 1 , wherein the total cost of ownership of the vehicle comprises: (i) a cost of an initial vehicle purchase, (ii) taxes for the initial vehicle purchase, (iii) yearly taxes, (iv) yearly maintenance costs, (v) yearly fuel costs, (vi) yearly insurance premium costs, and (vii) a loan cost.

6 . The computer-implemented method of claim 1 , wherein the personalized insurance cost includes yearly insurance premium costs, and determining the personalized insurance costs comprises:

determining, via the chatbot or voicebot, the yearly insurance premium costs based upon the type of the vehicle, a number of miles driven per year, a total number of accidents for the vehicle resulting in insurance claims, a number of speeding tickets, and the customer personal information.

7 . The computer-implemented method of claim 1 , wherein the chatbot or voicebot includes at least one of a generative chatbot model, a deep learning algorithm, a generative pre-trained transformer (GPT), or a long short-term memory (LSTM) network.

8 . A computer system for generating recommendations regarding a vehicle purchase, the computer system comprising:

one or more processors; and

one or more memories storing computer-executable instructions that, when executed by the one or more processors, cause the one or more processors to implement a chatbot or voicebot implementing artificial intelligence (AI) or machine learning (ML) to:

obtain, via the chatbot or voicebot, customer input indicating an interest in purchasing a vehicle;

determine, via the chatbot or voicebot, vehicle information about a type of the vehicle based upon the customer input, wherein the vehicle information includes a plurality of vehicle features;

determine, via the chatbot or voicebot, customer personal information associated with customer, wherein the customer personal information includes a plurality of characteristics of the customer;

determine, via the chatbot or voicebot, a personalized insurance cost for the customer insuring the vehicle based upon the customer personal information and the vehicle information;

determine, via the chatbot or voicebot, a total cost of ownership of the vehicle based upon the type of the vehicle and the personalized insurance cost, wherein the total cost of ownership includes current and future costs associated with purchasing, maintaining, and insuring the vehicle; and

present, via the chatbot or voicebot, the total cost of ownership of the vehicle to the customer.

9 . The computer system of claim 8 , wherein the computer system further comprises a display device, and wherein the one or more processors are further configured to present the total cost of ownership of the vehicle on the display device.

10 . The computer system of claim 8 , wherein:

the customer input comprises text received by the chatbot; and

the computer-executable instructions further cause the one or more processors to:

apply, via the chatbot, a natural language processing (NLP) algorithm to the text to generate a word or phrase; and

perform at least one of the following:

(i) update the customer input to include the customer personal information based upon the word or phrase; or

(ii) determine a vehicle make, a vehicle model, and a year of vehicle manufacture based upon the word or phrase as at least part of the vehicle information about the type of the vehicle.

11 . The computer system of claim 8 , wherein:

the customer input comprises audio data received by the voicebot; and

the computer-executable instructions further cause the one or more processors to:

apply, via the voicebot, an audio recognition algorithm to the audio data to generate text; and

apply, via the voicebot, a natural language processing (NLP) algorithm to the text to generate a word or phrase; and

perform at least one of the following:

(i) update the customer input to include the customer personal information based upon the word or phrase; or

(ii) determine a vehicle make, a vehicle model, and a year of vehicle manufacture based upon the word or phrase as at least part of the vehicle information about the type of the vehicle.

12 . The computer system of claim 8 , wherein the vehicle information about the vehicle comprises a plurality of the following: a vehicle make, a vehicle model, a vehicle year of manufacture, a number of miles, a number of accidents, any body damage to the vehicle, any interior damage to the vehicle, any accessories installed in the vehicle, special vehicle features, or any after-market components installed on the vehicle.

13 . The computer system of claim 8 , wherein the total cost of ownership of the vehicle comprises: (i) a cost of an initial vehicle purchase, (ii) taxes for the initial vehicle purchase, (iii) yearly taxes, (iv) yearly maintenance costs, (v) yearly fuel costs, (vi) yearly insurance premium costs, and (vii) a loan cost.

14 . The computer system of claim 8 , wherein:

the personalized insurance cost includes yearly insurance premium costs; and

the computer-executable instructions that cause the one or more processors to determine the personalized insurance cost further cause the one or more processors to determine, via the chatbot or voicebot, the yearly insurance premium costs based upon the type of the vehicle, a number of miles driven per year, a total number of accidents for the vehicle resulting in insurance claims, a number of speeding tickets, and the customer personal information.

15 . The computer system of claim 8 , wherein the chatbot includes at least one of a generative chatbot model, a deep learning algorithm, a generative pre-trained transformer (GPT), or a long short-term memory (LSTM) network.

16 . A non-transitory computer-readable medium storing computer-executable instructions for generating recommendations regarding a vehicle purchase that, when executed by one or more processors, cause the one or more processors to implement a chatbot or voicebot implementing artificial intelligence (AI) or machine learning (ML) to:

obtain, via the chatbot or voicebot, customer input indicating an interest in purchasing a vehicle;

determine, via the chatbot or voicebot, vehicle information about a type of the vehicle based upon the customer input, wherein the vehicle information includes a plurality of vehicle features;

determine, via the chatbot or voicebot, customer personal information associated with customer, wherein the customer personal information includes a plurality of characteristics of the customer;

determine, via the chatbot or voicebot, a personalized insurance cost for the customer insuring the vehicle based upon the customer personal information and the vehicle information;

determine, via the chatbot or voicebot, a total cost of ownership of the vehicle based upon the type of the vehicle and the personalized insurance cost, wherein the total cost of ownership includes current and future costs associated with purchasing, maintaining, and insuring the vehicle; and

present, via the chatbot or voicebot, the total cost of ownership of the vehicle to the customer.

17 . The non-transitory computer-readable medium of claim 16 , wherein:

the customer input comprises text received by the chatbot; and

the computer-executable instructions further cause the one or more processors to:

apply, via the chatbot, a natural language processing (NLP) algorithm to the text to generate a word or phrase; and

perform at least one of the following:

(i) update the customer input to include the customer personal information based upon the word or phrase; or

(ii) determine a vehicle make, a vehicle model, and a year of vehicle manufacture based upon the word or phrase as at least part of the vehicle information about the type of the vehicle.

18 . The non-transitory computer-readable medium of claim 16 , wherein:

the customer input comprises audio data received by the voicebot; and

the computer-executable instructions further cause the one or more processors to:

apply, via the voicebot, an audio recognition algorithm to the audio data to generate text; and

apply, via the voicebot, a natural language processing (NLP) algorithm to the text to generate a word or phrase; and

perform at least one of the following:

(i) update the customer input to include the customer personal information based upon the word or phrase; or

(ii) determine a vehicle make, a vehicle model, and a year of vehicle manufacture based upon the word or phrase as at least part of the vehicle information about the type of the vehicle.

19 . The non-transitory computer-readable medium of claim 16 , wherein:

the personalized insurance cost includes yearly insurance premium costs; and

the computer-executable instructions that cause the one or more processors to determine the personalized insurance cost further cause the one or more processors to determine, via the chatbot or voicebot, the yearly insurance premium costs based upon the type of the vehicle, a number of miles driven per year, a total number of accidents for the vehicle resulting in insurance claims, a number of speeding tickets, and the customer personal information.

20 . The non-transitory computer-readable medium of claim 16 , wherein the chatbot or voicebot includes at least one of a generative chatbot model, a deep learning algorithm, a generative pre-trained transformer (GPT), or a long short-term memory (LSTM) network.

Assignments (1)

Continuity (4)

References Cited (165)