Scalable and efficient package delivery using transporter fleet
A method includes providing, by server computer to a service provider, an onboarding interface for onboarding a service provider to accept returns initiated by end users and from a plurality of available transporters, and then receiving, by the server computer, selections from the service provider regarding different options for processing returns via the onboarding interface. The server computer can receive a plurality of return orders for a plurality of items from a plurality of end users. and process the return orders according to the stored and selected options.
1 . A method comprising:
providing, by a server computer to a second service provider computer, an onboarding interface for onboarding a second service provider operating the second service provider computer to accept returns of items initiated by end users and from a plurality of available transporters, wherein the onboarding interface is configured to receive selections of returns processing options from a plurality of service providers;
receiving, by the server computer, one or more selections of the returns processing options from the second service provider via the second service provider computer via the onboarding interface;
storing, by the server computer, the selected returns processing options;
receiving, by the server computer, a return order for a return of a non-food item to the second service provider from an end user device of an end user; and
receiving, by the server computer from the end user device, a fulfillment request message comprising at least a food item;
providing, by the server computer, the fulfillment request message to a first service provider computer operated by a first service provider, wherein the first service provider initiates preparation of at least the food item;
determining, by the server computer, one or more transporter user devices;
providing, by the server computer, the fulfillment request message to the one or more transporter user devices;
receiving, by the server computer, an acceptance message from a transporter user device of the one or more transporter user devices; and
processing, by the server computer, the return order according to the selected and stored returns processing options using a transporter,
wherein processing the return order comprises communicating the selected and stored returns processing options to the end user device operated by the end user and the transporter user device operated by the transporter,
wherein the transporter operates a transportation device, the transportation device being a vehicle, and
wherein the transporter delivers the food item from the first service provider to the end user at an end user location, and then obtains the non-food item from the end user and delivers the non-food item to the second service provider.
2 . The method of claim 1 , wherein the returns processing options include allowing the second service provider to set return eligibility criteria.
3 . The method of claim 1 , wherein the returns processing options allow the second service provider to set validation procedures.
4 . The method of claim 3 , wherein the validation procedures include how and when an order is validated and how and when a refund is processed.
5 . The method of claim 1 , wherein the returns processing options allow the second service provider to set return procedures.
6 . The method of claim 1 , wherein the first service provider is a restaurant and the second service provider is a retailer.
7 . The method of claim 1 , wherein the transporter user device is a mobile phone.
8 . The method of claim 7 , wherein data associated with the selected and stored returns processing options comprises instructions to the transporter to validate that the non-food item is operational and/or is in satisfactory condition.
9 . The method of claim 7 , wherein the transportation device is a car.
10 . The method of claim 9 , wherein the non-food item is a packaged item.
11 . The method of claim 2 , wherein the end user device is a mobile phone.
12 . The method of claim 11 , wherein the first service provider is a restaurant.
13 . The method of claim 10 , wherein processing the return order further comprises receiving, by the server computer, data relating to a machine readable code encoding data associated with the return of the non-food item to the second service provider, and providing, by the server computer, the machine readable code to the transporter user device operated by the transporter, wherein the second service provider scans the machine readable code from the transporter user device when the transporter delivers the non-food item to the second service provider.
14 . The method of claim 13 , wherein the machine readable code is a QR code.
15 . A server computer comprising:
a processor; and
a computer readable medium coupled to the processor, the computer readable medium comprising code, executable by the processor, for implementing operations comprising:
providing, to a second service provider computer, an onboarding interface for onboarding a second service provider operating the second service provider computer to accept returns of items initiated by end users and from a plurality of available transporters, wherein the onboarding interface is configured to receive selections of returns processing options from a plurality of service providers;
receiving one or more selections of the returns processing options from the second service provider via the second service provider computer via the onboarding interface;
storing the selected returns processing options;
receiving a return order for a return of a non-food item to the second service provider from an end user device of an end user;
receiving, from the end user device, a fulfillment request message comprising at least a food item;
providing the fulfillment request message to a first service provider computer operated by a first service provider, wherein the first service provider initiates preparation of at least the food item;
determining one or more transporter user devices;
providing the fulfillment request message to the one or more transporter user devices;
receiving an acceptance message from a transporter user device of the one or more transporter user devices; and
processing the return order according to the selected and stored returns processing options using a transporter,
wherein processing the return order comprises communicating the selected and stored returns processing options to the end user device operated by the end user and the transporter user device operated by the transporter,
wherein the transporter operates a transportation device, the transportation device being a vehicle, and
wherein the transporter delivers the food item from the first service provider to the end user at an end user location, and then obtains the non-food item from the end user and delivers the non-food item to the second service provider.
16 . The server computer of claim 15 , wherein the onboarding interface comprises an item identifier data field, a return expiration data field, and return criteria data fields.
17 . The server computer of claim 15 , wherein processing the return order further comprises receiving, by the server computer, data relating to a machine readable code encoding data associated with the return of the non-food item to the second service provider, and providing, by the server computer, the machine readable code to the transporter user device operated by the transporter, wherein the second service provider scans the machine readable code from the transporter user device when the transporter delivers the non-food item to the second service provider.
18 . The server computer of claim 15 , wherein the non-food item is a packaged good.
19 . The server computer of claim 15 , wherein the returns processing options include allowing the second service provider to set returns eligibility criteria.
20 . The server computer of claim 15 , wherein the returns processing options include allowing the second service provider to set returns validation criteria.