Remote assistance apparatus, method, and program
A remote assistance apparatus records, in an assistance content recording unit, assistance contents for remote assistance for an autonomous driving vehicle in response to the autonomous driving vehicle stopping as a result of an occurrence of a traveling abnormality, and then resumes autonomous traveling as a result of remote assistance for the autonomous driving vehicle being provided by an operator. The assistance contents include an assistance location and operator instruction contents for remote assistance instructed by the operator. The remote assistance apparatus detects an autonomous driving vehicle that is expected to pass through a predetermined assistance location included in predetermined assistance contents recorded in the assistance content recording unit. The remote assistance apparatus determines an assistance method of the remote assistance for the autonomous driving vehicle that is detected by the assisted vehicle detecting unit, based on the predetermined assistance contents that are recorded in the assistance content recording unit.
1 . A remote assistance apparatus for providing remote assistance to an autonomous driving vehicle that has stopped due to an occurrence of a traveling abnormality, the apparatus comprising:
a computer;
a non-transitory computer-readable storage medium; and
a set of computer-executable instructions stored on the non-transitory computer-readable storage medium that cause the computer to:
provide remote assistance to the autonomous driving vehicle that resumes autonomous traveling of the autonomous driving vehicle, the remote assistance provided by an operator located at a remote assistance center, the remote assistance including a plurality of assistance contents that provide the remote assistance for the autonomous driving vehicle, the plurality of assistance contents comprising assistance contents and predetermined assistance contents, the assistance contents including operator instruction contents for the remote assistance instructed by the operator, and the operator instruction contents including information for determining whether the operator instruction contents can be handled by the autonomous driving vehicle, the predetermined assistance contents including a predetermined assistance location;
record the plurality of assistance contents;
detect that the autonomous driving vehicle is expected to pass through the predetermined assistance location; and
determine an assistance method of the remote assistance to be provided to the autonomous driving vehicle to perform the remote assistance based on the predetermined assistance contents, wherein:
the assistance method comprises rerouting of the autonomous driving vehicle via a detour route that bypasses the predetermined assistance location,
the assistance contents include an assistance period that is required to perform the remote assistance; and
the assistance method comprises rerouting of the autonomous driving vehicle via the detour route that bypasses the predetermined assistance location in response to a detour period that is required to bypass the predetermined assistance location being shorter than a predetermined assistance period that is included in the predetermined assistance contents, and
wherein;
the autonomous driving vehicle is controlled to resume autonomous traveling based on the remote assistance provided by the operator;
the assistance contents include an assistance time at which the remote assistance is performed; and
the assistance method does not comprise rerouting via a detour route that bypasses the predetermined assistance location when a predetermined resolution period has elapsed from a predetermined assistance time that is included in the predetermined assistance contents.
2 . The remote assistance apparatus according to claim 1 , wherein:
the assistance contents include operator instruction contents that are instructed by the operator in the remote assistance; and
the assistance method comprises execution of predetermined operator instruction contents that are included in the predetermined assistance contents.
3 . The remote assistance apparatus according to claim 2 , wherein:
the assistance method comprises execution of the predetermined operator instruction contents when the autonomous driving vehicle is capable of handling the predetermined operator instruction contents.
4 . The remote assistance apparatus according to claim 1 , wherein:
the assistance method comprises easing of an operator call condition for calling an operator.
5 . The remote assistance apparatus according to claim 4 , wherein:
the assistance contents include operator instruction contents that are instructed by the operator in the remote assistance; and
the assistance method comprises easing of the operator call condition, when the autonomous driving vehicle is not capable of handling predetermined operator instruction contents that are included in the predetermined assistance contents.
6 . The remote assistance apparatus according to claim 1 , further comprising:
the set of computer-executable instructions further cause the computer to update the assistance contents.
7 . A remote assistance method for providing remote assistance to an autonomous driving vehicle that has stopped due to an occurrence of a traveling abnormality, the method comprising:
providing remote assistance to the autonomous driving vehicle that resumes autonomous traveling of the autonomous driving vehicle, the remote assistance provided by an operator located at a remote assistance center, the remote assistance including a plurality of assistance contents that provide the remote assistance for the autonomous driving vehicle, the plurality of assistance contents comprising assistance contents and predetermined assistance contents, the assistance contents including operator instruction contents for the remote assistance instructed by the operator, and the operator instruction contents including information for determining whether the operator instruction contents can be handled by the autonomous driving vehicle, the predetermined assistance contents including a predetermined assistance location;
recording the plurality of assistance contents;
detecting that the autonomous driving vehicle is expected to pass through the predetermined assistance location; and
determining an assistance method of the remote assistance to be provided to the autonomous driving vehicle to perform the remote assistance based on the predetermined assistance contents, wherein:
the assistance method comprises rerouting of the autonomous driving vehicle via a detour route that bypasses the predetermined assistance location;
the assistance contents include an assistance period that is required to perform the remote assistance; and
the assistance method comprises rerouting of the autonomous driving vehicle via the detour route bypasses the predetermined assistance location in response to a detour period that is required to bypass the predetermined assistance location being shorter than a predetermined assistance period that is included in the predetermined assistance contents, and
wherein:
the autonomous driving vehicle is controlled to resume autonomous traveling based on the remote assistance provided by the operator;
the assistance contents include an assistance time at which the remote assistance is performed; and
the assistance method does not comprise rerouting via a detour route that bypasses the predetermined assistance location when a predetermined resolution period has elapsed from a predetermined assistance time that is included in the predetermined assistance contents.
8 . A non-transitory computer-readable storage medium storing therein a remote assistance program that when read and executed by a computer, causes the computer to implement:
provide remote assistance to an autonomous driving vehicle that has stopped due to an occurrence of a traveling abnormality, the remote assistance causing the autonomous driving vehicle to resume autonomous traveling, the remote assistance provided by an operator located at a remote assistance center, the remote assistance including a plurality of assistance contents that provide the remote assistance for the autonomous driving vehicle, the plurality of assistance contents comprising assistance contents and predetermined assistance contents, the assistance contents including operator instruction contents for the remote assistance instructed by the operator, and the operator instruction contents including information for determining whether the operator instruction contents can be handled by the autonomous driving vehicle, the predetermined assistance contents including a predetermined assistance location;
record the plurality of assistance contents;
detect that the autonomous driving vehicle is expected to pass through the predetermined assistance location; and
determine an assistance method of the remote assistance to be provided to the autonomous driving vehicle to perform the remote assistance based on the predetermined assistance contents, wherein:
the assistance method comprises rerouting of the autonomous driving vehicle via a detour route that bypasses the predetermined assistance location;
the assistance contents include an assistance period that is required to perform the remote assistance; and
the assistance method comprises rerouting of the autonomous driving vehicle via the detour route bypasses the predetermined assistance location in response to a detour period that is required to bypass the predetermined assistance location being shorter than a predetermined assistance period that is included in the predetermined assistance contents, and
wherein;
the autonomous driving vehicle is controlled to resume autonomous traveling based on the remote assistance provided by the operator;
the assistance contents include an assistance time at which the remote assistance is performed; and
the assistance method does not comprise rerouting via a detour route that bypasses the predetermined assistance location when a predetermined resolution period has elapsed from a predetermined assistance time that is included in the predetermined assistance contents.