IP Library Granted Patent US 12,719,764
Granted Patent B2
US 12,719,764 · App. 18/343,914 · Granted Aug 25, 2026

Conversational assistant for troubleshooting a site

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Quick Facts
Patent No.
US 12,719,764
App. No.
18/343,914
Filed
Jun 29, 2023
Granted
Aug 25, 2026
Kind
B2
Art Unit
2454
USPC
709/224
Assignments (1)
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Jun 29, 2023
From: WU, XIAOYING; SHAH, KUSH; NEGI, MEENAL PRAKASH
To: JUNIPER NETWORKS, INC
Reel/Frame 064111/0151 →
Continuity (3)
Provisional Application 63380314 · Oct 20, 2022
Related Publication 20240137289A1 · Apr 25, 2024
Related Publication 20240235955A9 · Jul 11, 2024
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