Granted Patent B2

US 12,750,372 · App. 18/858,255 · Granted Sep 29, 2026

Inventors: Shaoxun Lu (Beijing, CN); Haiyu Tang (Beijing, CN)

H04L63/102G06F3/0482G06F3/04842G06F9/451G06F9/453H04L63/105

Abstract

Claims (68)

1 . An information processing method, executed by an electronic device, comprising:

obtaining service attribute information of a target account, in response to a registration request of the target account on a target application, wherein the service attribute information comprises at least one of service type information, service stage information, or login times information of the target account;

determining operation guidance information corresponding to the service attribute information, according to the service attribute information of the target account, and displaying the message reminding information; and

displaying the operation guidance information, in response to a viewing operation of the target account on the message reminding information,

wherein the determining operation guidance information corresponding to the service attribute information, according to the service attribute information of the target account comprises:

sending the service attribute information of the target account to a server; and

receiving, from the server, the operation guidance information matched with the service attribute information, wherein the operation guidance information matched with the target account is different, in response to the service attribute information being different.

2 . The information processing method according to claim 1 , wherein the displaying the operation guidance information, in response to the viewing operation of the target account on the message reminding information comprises:

determining a first session box between a service account and the target account, in response to the viewing operation of the target account on the message reminding information; and

displaying the operation guidance information on the first session box.

3 . The information processing method according to claim 2 , further comprising:

detecting whether the target account performs a trigger operation on a function page entrance displayed on the first session box; and

displaying a function page, in response to detecting the trigger operation, wherein the function page comprises at least one function module matched with the service attribute information.

4 . The information processing method according to claim 2 , further comprising, in response to the operation guidance information comprising a session group link:

adding the target account to a session group corresponding to the session group link, in response to a trigger operation of the target account on the session group link, and displaying a second session box corresponding to the session group link; and

obtaining group operation guidance information of the session group link, and displaying the group operation guidance information on the second session box.

5 . The information processing method according to claim 4 , further comprising:

obtaining question information sent by the target account on the second session box;

identifying a security level of the question information, in response to obtaining answer information corresponding to the question information; and

displaying the answer information on the second session box, in response to the security level being greater than a preset security level threshold.

6 . The information processing method according to claim 5 , further comprising:

displaying the answer information on the first session box, in response to the security level being less than or equal to the preset security level threshold.

7 . The information processing method according to claim 6 , further comprising, before the displaying the answer information on the first session box:

obtaining an account identification of the target account, and determining an account level according to the account identification; and

determining that the account level is higher than a preset account level.

8 . The information processing method according to claim 1 , further comprising:

pushing a notice message for refusing to answer to the target account, in response to an account level of the target account being lower than or equal to a preset account level.

9 . The information processing method according to claim 1 , wherein the operation guidance information is configured to express a method of providing a service by the target account.

10 . The information processing method according to claim 1 , wherein the determining the operation guidance information corresponding to the service attribute information comprises:

obtaining a first authority of candidate operation guidance information and a second authority of the target account; and

taking candidate operation guidance information with a first authority matched with the second authority as the operation guidance information.

11 . An electronic device, comprising:

a processor; and

a memory for storing instructions executable by the processor;

wherein the processor is configured to read the executable instructions from the memory and execute the executable instructions to implement an information processing method, comprising:

obtaining service attribute information of a target account, in response to a registration request of the target account on a target application, wherein the service attribute information comprises at least one of service type information, service stage information, or login times information of the target account;

determining operation guidance information corresponding to the service attribute information, according to the service attribute information of the target account, and displaying the message reminding information; and

displaying the operation guidance information, in response to a viewing operation of the target account on the message reminding information,

wherein the determining operation guidance information corresponding to the service attribute information, according to the service attribute information of the target account comprises:

sending the service attribute information of the target account to a server; and

receiving, from the server, the operation guidance information matched with the service attribute information, wherein the operation guidance information matched with the target account is different, in response to the service attribute information being different.

12 . The information processing device according to claim 11 , wherein the processor implements following steps:

determining a first session box between a service account and the target account, in response to the viewing operation of the target account on the message reminding information; and

displaying the operation guidance information on the first session box.

13 . The information processing device according to claim 12 , wherein the processor implements following steps:

detecting whether the target account performs a trigger operation on a function page entrance displayed on the first session box; and

displaying a function page, in response to detecting the trigger operation, wherein the function page comprises at least one function module matched with the service attribute information.

14 . The information processing device according to claim 12 , wherein the processor implements following steps, in response to the operation guidance information comprising a session group link:

adding the target account to a session group corresponding to the session group link, in response to a trigger operation of the target account on the session group link, and displaying a second session box corresponding to the session group link; and

obtaining group operation guidance information of the session group link, and displaying the group operation guidance information on the second session box.

15 . The information processing device according to claim 14 , wherein the processor implements following steps:

obtaining question information sent by the target account on the second session box;

identifying a security level of the question information, in response to obtaining answer information corresponding to the question information; and

displaying the answer information on the second session box, in response to the security level being greater than a preset security level threshold.

16 . The information processing device according to claim 15 , wherein the processor implements a following step:

displaying the answer information on the first session box, in response to the security level being less than or equal to the preset security level threshold.

17 . The information processing device according to claim 16 , wherein the processor implements following steps, before the displaying the answer information on the first session box:

obtaining an account identification of the target account, and determining an account level according to the account identification; and

determining that the account level is higher than a preset account level.

18 . The information processing device according to claim 12 , wherein the processor implements a following step:

pushing a notice message for refusing to answer to the target account, in response to an account level of the target account being lower than or equal to a preset account level.

19 . A non-transitory computer-readable storage medium, wherein the computer-readable storage medium stores a computer program for performing an information processing method, comprising:

obtaining service attribute information of a target account, in response to a registration request of the target account on a target application, wherein the service attribute information comprises at least one of service type information, service stage information, or login times information of the target account;

determining operation guidance information corresponding to the service attribute information, according to the service attribute information of the target account, and displaying the message reminding information; and

displaying the operation guidance information, in response to a viewing operation of the target account on the message reminding information,

wherein the determining operation guidance information corresponding to the service attribute information, according to the service attribute information of the target account comprises:

sending the service attribute information of the target account to a server; and

receiving, from the server, the operation guidance information matched with the service attribute information, wherein the operation guidance information matched with the target account is different, in response to the service attribute information being different.

Assignments (1)

Priority Claims (1)

Continuity (1)

References Cited (16)