Notification system and method
A dispatching system adjusts resources to meet real-time changes in demand. When a customer requests service, a work assignment is generated and sent to an employee. When a customer cancels the requested service, a cancellation code is sent to the employee. The cancellation code informs the employee that the work assignment has been canceled.
1. A method, comprising:
generating, by a processor, a work order for repair of a facility;
selecting, by the processor, a technician from a plurality of technicians;
assigning, by the processor, the work order to the technician;
dispatching, by the processor, the technician to a location to resolve the work order;
determining, by the processor, after dispatch that the technician has worked in excess of a number of hours in a pay period;
determining, by the processor, an access unit associated with the technician; and
sending, by the processor, a cancellation code to the access unit to cancel assignment of the work order.
2. The method of claim 1 , further comprising receiving a cancellation of the work order.
3. The method of claim 1 , further comprising receiving a modification of the work order.
4. The method of claim 1 , further comprising reallocating the technician to another work order.
5. The method of claim 1 , further comprising comparing the work order with a qualification of the technician.
6. The method of claim 1 , further comprising comparing the work order with qualifications of a plurality of technicians.
7. The method of claim 1 , further comprising retrieving overtime hours worked by the technician.
8. The method of claim 1 , further comprising determining the technician is unavailable.
9. The method according to claim 1 , further comprising retrieving a pay period associated with the technician.
10. A system, comprising:
a dispatch unit generating a work order for repair of a facility, selecting a technician from a plurality of technicians, assigning the work order to the technician, dispatching the technician to a location to resolve the work order, and determining after dispatch that the technician has worked in excess of a number of hours in a pay period; and
an access unit assigned to the technician and wirelessly communicating with the dispatch unit, the access unit receiving a cancellation code sent from the dispatch unit to cancel assignment of the work order.
11. The system according to claim 10 , wherein the dispatch unit receives a cancellation of the work order.
12. The system according to claim 10 , wherein the dispatch unit receives a modification of the work order.
13. The system according to claim 10 , wherein the dispatch unit reallocates the technician to another work order.
14. The system according to claim 10 , wherein the dispatch unit compares the work order with a qualification of the technician.
15. The system according to claim 10 , wherein the dispatch unit compares the work order with qualifications of a plurality of technicians.
16. The system according to claim 10 , wherein the dispatch unit retrieves overtime hours worked by the technician.
17. The system according to claim 10 , wherein the dispatch unit executes a scheduling program.
18. The system according to claim 10 , wherein the dispatch unit retrieves a pay period associated with the technician.
19. The system according to claim 10 , wherein the access unit displays the cancellation code.
20. A system, comprising:
a database storing information associated with technicians; and
a dispatch unit that:
generates a work order for repair of a facility;
selects a technician from a plurality of technicians;
assigns the work order to the technician;
dispatches the technician to a location to resolve the work order;
determines after dispatch that the technician has worked in excess of a number of hours in a pay period;
determines an access unit associated with the technician; and
sends a cancellation code to the access unit to cancel assignment of the work order.