Granted Patent
Utility
US 7,899,769
· Confirmation No. 5310
METHOD FOR IDENTIFYING EMERGING ISSUE FROM TEXTUAL CUSTOMER FEEDBACK
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⬇ PDF
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Code | Description | Pages | ||
|---|---|---|---|---|---|
| 2015-11-12 | N570 |
Communication - Re: Power of Attorney (PTOL-308) | 1 | View | |
| 2015-11-12 | N570 |
Communication - Re: Power of Attorney (PTOL-308) | 1 | View | |
| 2015-10-30 | PA.. |
Power of Attorney | 1 | View | |
| 2015-10-30 | R3.73 |
Assignee showing of ownership per 37 CFR 3.73 | 1 | View | |
| 2015-10-30 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2014-09-11 | IMIS |
Miscellaneous Internal Document | 1 | View | |
| 2014-02-03 | OATH |
Oath or Declaration filed | 6 | View | |
| 2014-02-03 | OATH |
Oath or Declaration filed | 8 | View | |
| 2011-02-09 | ISSUE.NTF |
Issue Notification | 1 | View | |
| 2011-01-19 | IFEE |
Issue Fee Payment (PTO-85B) | 1 | View | |
| 2011-01-19 | N427 |
Post Allowance Communication - Incoming | 1 | View | |
| 2011-01-19 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2011-01-19 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2010-12-28 | NOA |
Notice of Allowance and Fees Due (PTOL-85) | 11 | View | |
| 2010-12-28 | 892 |
List of references cited by examiner | 1 | View | |
| 2010-12-28 | FWCLM |
Index of Claims | 1 | View | |
| 2010-12-28 | IIFW |
Issue Information including classification, examiner, name, claim, renumbering, etc. | 1 | View | |
| 2010-12-28 | SRFW |
Search information including classification, databases and other search related notes | 1 | View | |
| 2010-12-28 | BIB |
Bibliographic Data Sheet | 1 | View | |
| 2010-12-28 | SRNT |
Examiner's search strategy and results | 1 | View | |
| 2010-12-28 | SRNT |
Examiner's search strategy and results | 11 | View | |
| 2010-07-19 | N570 |
Communication - Re: Power of Attorney (PTOL-308) | 1 | View | |
| 2010-07-19 | N570 |
Communication - Re: Power of Attorney (PTOL-308) | 1 | View | |
| 2010-07-09 | PA.. |
Power of Attorney | 1 | View | |
| 2010-07-09 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2010-07-09 | R3.73 |
Assignee showing of ownership per 37 CFR 3.73 | 2 | View | |
| 2009-03-20 | N570 |
Communication - Re: Power of Attorney (PTOL-308) | 1 | View | |
| 2009-03-20 | N570 |
Communication - Re: Power of Attorney (PTOL-308) | 1 | View | |
| 2009-03-12 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2009-03-12 | PA.. |
Power of Attorney | 3 | View | |
| 2007-09-27 | NTC.PUB |
Notice of Publication | 1 | View | |
| 2007-06-15 | APP.FILE.REC |
Filing Receipt | 3 | View | |
| 2007-06-15 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2007-06-11 | LET. |
Miscellaneous Incoming Letter | 3 | View | |
| 2007-06-11 | OATH |
Oath or Declaration filed | 4 | View | |
| 2007-06-11 | PA.. |
Power of Attorney | 2 | View | |
| 2007-06-11 | XT/ |
Extension of Time | 1 | View | |
| 2007-06-11 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2007-06-11 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2007-02-09 | APP.FILE.REC |
Filing Receipt | 3 | View | |
| 2007-02-09 | PEFN |
Pre-Exam Formalities Notice | 2 | View | |
| 2007-01-16 | TRNA |
Transmittal of New Application | 2 | View | |
| 2007-01-16 | SPEC |
Specification | 19 | View | |
| 2007-01-16 | CLM |
Claims | 6 | View | |
| 2007-01-16 | ABST |
Abstract | 1 | View | |
| 2007-01-16 | DRW |
Drawings-only black and white line drawings | 12 | View | |
| 2007-01-16 | ADS |
Application Data Sheet | 5 | View | |
| 2007-01-16 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2007-01-16 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2007-01-16 | WFEE |
Fee Worksheet (SB06) | 1 | View |
Inventors
Attorneys & Agents of Record
Classification
USPC
706/46
G06F16/353
G06F40/30
G06F16/35
G06F16/2477
G06F2216/03
Prosecution
- Examiner
- STARKS, WILBERT L
- Art Unit
- 2129
- Customer No.
- 75158
- Docket No.
- 10171-268US2
- Confirmation No.
- 5310
Publication
- Pub. No.
- US20070223699A1
- Pub. Date
- 2007-09-27
Patent Term Adjustment
-33days
Parent
Claims priority from a provisional application
→
App. 60/758,813
Filed 2006-01-13
· Provisional Application Expired
Parent
is a Continuation in-part of
→
App. 11/286,572
· US 7,853,544
Filed 2005-11-23
· Patented Case
Parent
Claims priority from a provisional application
→
App. 60/630,858
Filed 2004-11-24
· Provisional Application Expired
Child
is a Continuation of
→
App. 13/012,691
Filed 2011-01-24
· Abandoned -- Failure to Respond to an Office Action
from
VERINT AMERICAS INC.
SECURITY INTEREST
Recorded 2025-12-23
RELEASE OF SECURITY INTEREST IN PATENTS PREVIOUSLY RECORDED AT REEL/FRAME (043293/0567)
Recorded 2025-11-26
from
VERINT AMERICAS INC.
GRANT OF SECURITY INTEREST IN PATENT RIGHTS
Recorded 2017-07-21
RELEASE OF SECURITY INTEREST
Recorded 2017-06-30
RELEASE OF SECURITY INTEREST
Recorded 2014-02-03
SECURITY AGREEMENT
Recorded 2014-02-03
from
KANA SOFTWARE, INC.
SECURITY AGREEMENT
Recorded 2012-07-31
MERGER
Recorded 2009-02-04
ASSIGNMENT OF ASSIGNOR'S INTEREST
Recorded 2007-06-12
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Quick Facts
- Patent No.
- US 7,899,769
- App. No.
- 11/623,694
- Filed
- 2007-01-16
- Granted
- 2011-03-01
- Pub. No.
- US20070223699A1
- Examiner
- STARKS, WILBERT L
- Art Unit
- 2129
- PTA
- -33 days
External Links