Organically ranked knowledge categorization in a knowledge management system
View Patent ↗Embodiments of the present invention address deficiencies of the art in respect to expert modeling in a KM system and provide method, system and computer program product for organically ranked knowledge and categorization for a KM system. In one embodiment of the invention, a method for organically ranked knowledge and categorization in a KM system can be provided. The method can include bookmarking answer content for a first end user of the knowledge management system, suggesting a set of categories previously associated with the answer content by other end users of the knowledge management system, and categorizing the bookmarked answer content with a category selected from the set of categories.
1. In a knowledge management system; a method for organically ranked knowledge and categorization, the method comprising:
bookmarking answer content for a first end user of the knowledge management system executing in memory of a computer;
suggesting a set of categories previously associated with the answer content by other end users of the knowledge management system; and,
categorizing the bookmarked answer content with a category selected from the set of categories;
wherein suggesting a set of categories previously associated with the answer content by other end users of the knowledge management system, comprises:
sorting a set of categories previously associated with the answer content by other end users of the knowledge system according to a rank order determined by self-learning scores for each of the categories; and,
presenting the sorted set of categories to the first end user.
2. The method of claim 1 , further comprising adjusting the self-learning scores for the categories to account for the selected category.
3. The method of claim 1 , further comprising weighting different ones of the self-learning scores to account for category selections by expert end users of the knowledge management system.
4. The method of claim 1 , further comprising:
comparing uncategorized answer content to already categorized content to identify similar answer content; and,
associating uncategorized answer content with categories already associated with similar categorized answer content.
5. The method of claim 1 , further comprising bookmarking additional answer content for the first end user already categorized with the selected category by the other end users of the knowledge management system.
6. The method of claim 1 , further comprising:
monitoring re-categorization of answer content; and,
notifying selected ones of the end users linked to categories from which a threshold amount of answer content has been re-categorized.
7. A knowledge management data processing system comprising:
a computer with at least one processor and memory;
a data store of categorizations coupled to the computer and comprising records associating answer content in the knowledge management data processing system with end user applied categories;
an expert modeler coupled to the data store, executing in the memory of the computer and configured to apply a ranked order to sub-sets of categories in the data store of categorizations according to self-learning scores applied to the categories; and,
organic ranked knowledge categorization logic comprising program code enabled when executed by at least one processor of the computer to suggest a set of categories previously associated with end user bookmarked answer content by other end users of the knowledge management system and to categorize the bookmarked answer content with a category selected from the set of categories, wherein the program code suggests a set of categories previously associated with the answer content by other end users of the knowledge management system by sorting a set of categories previously associated with the answer content by other end users of the knowledge system according to a rank order determined by self-learning scores for each of the categories and by presenting the sorted set of categories to the first end user.
8. The system of claim 7 , wherein the self-learning scores are weighted for scores applied by expert ones of the other end users.
9. The system of claim 7 , wherein the answer content are articles in the knowledge management system.
10. A knowledge management computer program product comprising a non-transitory computer usable storage medium embodying computer usable program code for organically ranked knowledge and categorization, the computer program product comprising:
computer usable program code for bookmarking answer content for a first end user of a knowledge management system;
computer usable program code for suggesting a set of categories previously associated with the answer content by other end users of the knowledge management system; and,
computer usable program code for categorizing the bookmarked answer content with a category selected from the set of categories;
wherein the computer usable program code for suggesting a set of categories previously associated with the answer content by other end users of the knowledge management system, comprises:
computer usable program code for sorting a set of categories previously associated with the answer content by other end users of the knowledge system according to a rank order determined by self-learning scores for each of the categories; and,
computer usable program code for presenting the sorted set of categories to the first end user.
11. The computer program product of claim 10 , further comprising computer usable program code for adjusting the self-learning scores for the categories to account for the selected category.
12. The computer program product of claim 10 , further comprising computer usable program code for weighting different ones of the self-learning scores to account for category selections by expert end users of the knowledge management system.
13. The computer program product of claim 10 , further comprising:
computer usable program code for comparing uncategorized answer content to already categorized content to identify similar answer content; and,
computer usable program code for associating uncategorized answer content with categories already associated with similar categorized answer content.
14. The computer program product of claim 10 , further comprising computer usable program code for bookmarking additional answer content for the first end user already categorized with the selected category by the other end users of the knowledge management system.
15. The computer program product of claim 10 , further comprising:
computer usable program code for monitoring re-categorization of answer content; and,
computer usable program code for notifying end users linked to categories from which a threshold amount of answer content has been re-categorized.