Patent Assignment
Reel/Frame 057652/0265
CORRECTIVE ASSIGNMENT TO CORRECT THE ADDRESS OF ALVARIA, INC. PREVIOUSLY RECORDED ON REEL 057254 FRAME 0377. ASSIGNOR(S) HEREBY CONFIRMS THE CHANGE OF NAME.
Recorded: 2021-09-13
Received: 2021-09-13
Pages: 17
Assignor
ASPECT SOFTWARE, INC.
Executed: 2021-05-28
Assignee
ALVARIA, INC.
5 TECHNOLOGY PARK DRIVE, WESTFORD, MA, 01886, UNITED STATES
Covered Applications
(71)
METHOD AND APPARATUS FOR DESCRIBING AND PROFILING EMPLOYEE SCHEDULES
App. No. 16/883,143
→
SYSTEMS AND METHODS IN AN ELECTRONIC CONTACT MANAGEMENT SYSTEM TO ESTIMATE REQUIRED STAFF LEVELS FOR MULTI-SKILLED AGENTS
App. No. 15/617,616
→
System and Method for Dynamic Telephony Resource Allocation Between Premise and Hosted Facilities
App. No. 13/739,983
→
SYSTEM AND METHOD FOR DYNAMIC CALL-PROGRESS ANALYSIS AND CALL PROCESSING
App. No. 13/571,198
→
CONTACT CENTER QUEUE PRIORITY MANNAGEMENT METHOD AND SYSTEM
App. No. 13/550,066
→
NETWORKED COMPUTER TELEPHONY SYSTEM DRIVEN BY WEB-BASED APPLICATIONS
App. No. 13/031,593
→
System And Method For Improved Dynamic Allocation Of Application Resources
App. No. 12/861,351
→
Multi-Channel Interactive Self-Help Application Platform and Method
App. No. 12/860,719
→
System and Method For Integrating Runtime Usage Statistics With Developing Environment
App. No. 12/860,736
→
System and Method for Encrypted Media Service in an Interactive Voice Response Service
App. No. 12/780,536
→
METHOD OF DISPLAYING COMPLEX RELATIONSHIPS
App. No. 12/423,088
→
NETWORKED COMPUTER TELEPHONY SYSTEM DRIVEN BY WEB-BASED APPLICATIONS
App. No. 12/391,184
→
METHOD AND APPARATUS FOR PROVISIONING CONTACT HANDLING RESOURCES IN A CONTACT CENTER
App. No. 12/258,618
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CUSTOM DATA DISPLAY
App. No. 12/287,172
→
SYSTEM AND METHOD FOR DYNAMIC CALL-PROGRESS ANALYSIS AND CALL PROCESSING
App. No. 12/196,094
→
SYSTEM AND METHOD FOR DYNAMIC TELEPHONY RESOURCE ALLOCATION BETWEEN PREMISE AND HOSTED FACILITIES
App. No. 12/195,298
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IMAGE INSTALLER
App. No. 12/170,180
→
ESTIMATING NUMBER OF AGENTS FOR MULTIPLE CHAT CHANNELS
App. No. 12/214,754
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Method of Unifying Control of Contact Center System
App. No. 12/141,687
→
AUTOMATED AGENT AVAILABILITY DETECTION
App. No. 12/125,392
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Synchronization of Data Within An ACD System
App. No. 12/114,422
→
SINGLE WORKFLOW FOR COLLOBORATIVE NETWORK ROUTING OVER HETEOGENEOUS SYSTEM
App. No. 12/114,396
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NETWORK ROUTER FOR HETEROGENEOUS ACD SYSTEM
App. No. 12/114,357
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Super-object in administering system
App. No. 12/150,624
→
LEVERAGING A SIP FORKING MODEL FOR DISTRIBUTED CONTACT CENTER ROUTING
App. No. 12/054,209
→
EXTENSIBLE PERMISSIONS FOR ADMINISTRATIVE AND TARGET PERMISSIONS
App. No. 12/044,735
→
METHOD AND SYSTEM FOR PUBLISHING ACD SPECIFIC DATA
App. No. 12/075,022
→
Method for Reporting Activity of Multi-Appearance Call-Center Agent
App. No. 12/016,065
→
SECURE AUTOMATICALLY CONFIGURING, SELF-AUTHENTICATING ADMINISTRATIVE USER WITHOUT A PASSWORD
App. No. 11/954,527
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ADMINISTERING MULTIPLE TARGET ACD SYSTEMS
App. No. 11/977,589
→
Deployment Wizard
App. No. 11/865,923
→
Unified Command and Control of a Multiplicity of Heterogeneous Systems Supporting Call Center Functionality
App. No. 11/851,931
→
UNIFIED SESSION DETAIL RECORDS
App. No. 11/890,016
→
SYSTEM AND METHOD FOR HANDLING MEDIA STREAMS
App. No. 11/888,987
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TESTING AND MONITORING VOICE OVER INTERNET PROTOCOL (VOIP) SERVICE USING INSTRUMENTED TEST STREAMS TO DETERMINE THE QUALITY, CAPACITY AND UTILIZATION OF THE VOIP NETWORK
App. No. 11/888,985
→
SEQUENTIALLY CALLING GROUPS OF MULTIPLE COMMUNICATION DEVICES BASED ON USER-SPECIFIED LISTS OF COMMUNICATION DEVICE HAVING ASSIGNED PRIORITIES
App. No. 11/890,029
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VOIP QUALITY BAR AND "TOAST" NOTIFICATIONS
App. No. 11/890,009
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Session application records
App. No. 11/890,010
→
SYSTEM AND METHOD FOR OBJECT REGISTRATION IN A VOIP ENVIRONMENT
App. No. 11/888,986
→
METHOD AND APPARATUS FOR PERFORMING TURNAROUND TESTING ON A DIGITAL SIGNAL 1 BOARD
App. No. 11/769,186
→
METHOD OF SCHEDULING CALLS
App. No. 11/681,241
→
AUTOMATIC CONTACT CENTER AGENT ASSISTANT
App. No. 11/674,500
→
METHOD AND SYSTEM FOR MATCHING RESOURCES AND CO-RESOURCES
App. No. 11/669,349
→
EMERGENCY RECORDING DURING VOIP SESSION
App. No. 11/556,749
→
METHOD OF USING VOIP FOR CALLBACK FROM AN ACD
App. No. 11/497,891
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Customer support using managed real-time communities
App. No. 11/455,440
→
ESCALATING ONLINE EXPERT HELP
App. No. 11/429,774
→
DISTRIBUTING TRANSACTIONS AMONG TRANSACTION PROCESSING SYSTEMS
App. No. 11/322,355
→
METHODS AND APPARATUS FOR ENABLING DYNAMIC RESOURCE COLLABORATION
App. No. 11/280,603
→
AUTOMATED PERFORMANCE MONITORING FOR CONTACT MANAGEMENT SYSTEM
App. No. 11/274,226
→
MULTI-MEDIA CONTACT CHANNEL IN AGENT STATE CONTROL SYSTEM AND METHOD FOR USE IN A CONTACT CENTER
App. No. 11/211,113
→
METHODS AND SYSTEMS TO COMPLETE TRANSACTION DATE
App. No. 11/209,568
→
METHOD AND SYSTEM FOR SCHEDULING A CUSTOMER SERVICE CALLBACK
App. No. 10/546,460
→
NETWORKED COMPUTER TELEPHONY SYSTEM DRIVEN BY WEB-BASED APPLICATIONS
App. No. 11/169,821
→
METHOD AND SYSTEM TO MAINTAIN A HIERARCHY OF INSTANTIATED APPLICATION OBJECTS AND PROCESS A FAILED PROCESS
App. No. 11/093,923
→
REVERSIBLE LOGIC FOR WIDGET AND MARKUP LANGUAGE GENERATION
App. No. 11/075,793
→
METHOD AND SYSTEM FOR UPDATING REAL-TIME DATA BETWEEN INTERVALS
App. No. 11/038,566
→
METHOD OF PREFERENCE DRIVEN SEGMENTATION ROUTING
App. No. 11/025,166
→
APPARATUS AND METHOD FOR COLLECTING AND DISPLAYING INFORMATION IN A WORKFLOW SYSTEM
App. No. 11/012,391
→
DYNAMIC LOCALIZATION FOR DOCUMENTS USING LANGUAGE SETTING
App. No. 11/008,829
→
EFFICIENT MULTIPLEX CONFERENCING ENGINE
App. No. 10/948,951
→
METHOD OF QUEUING REQUESTS TO ACCESS A COMMUNICATIONS NETWORK
App. No. 10/660,881
→
METHOD AND SYSTEM TO PROVIDE MESSAGE COMMUNICATION BETWEEN DIFFERENT BROWSER BASED APPLICATIONS RUNNING ON A DESKTOP
App. No. 10/660,418
→
TRAINING, CERTIFYING, ASSIGNING AND COLLABORATING AGENTS AMONG MULTIPLE USERS
App. No. 10/449,872
→
USER INVOKED DIRECTED OUTDIAL METHOD AND APPARATUS
App. No. 10/196,775
→
CONTACT CENTER DYNAMIC RECORD DELIVERY
App. No. 10/151,489
→
METHOD AND APPARATUS FOR A BUSINESS CONTACT CENTER
App. No. 10/081,560
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TELEPHONY SYSTEM PAGING SYSTEM AND METHOD
App. No. 09/998,249
→
SYSTEM AND METHOD FOR ASSOCIATING INTERACTIVE VOICE RESPONSE UNIT DATA TO A TELEPHONE CALL USING AUTOMATIC NUMBER IDENTIFIERS
App. No. 09/943,587
→
DYNAMIC HELP OPTION FOR INTERNET CUSTOMERS
App. No. 09/885,717
→
CUSTOMER INTERACTION SYSTEM
App. No. 09/827,848
→