Patent Assignment
Reel/Frame 067391/0101
CHANGE OF NAME
Recorded: 2024-05-13
Received: 2024-05-13
Pages: 4
Assignor
GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Executed: 2021-03-15
Assignee
GENESYS CLOUD SERVICES, INC.
1302 EL CAMINO REAL, SUITE 300, MENLO PARK, CA, 94025, UNITED STATES
Covered Applications
(25)
SYSTEM AND METHOD FOR DISTRIBUTED DYNAMIC RESOURCE COMMITMENT
App. No. 15/282,972
→
SYSTEM AND METHOD FOR MANAGING MULTI-CHANNEL ENGAGEMENTS
App. No. 15/272,304
→
SYSTEM AND METHOD FOR HANDLING INTERACTIONS WITH INDIVIDUALS WITH PHYSICAL IMPAIRMENTS
App. No. 15/253,784
→
SYSTEM AND METHOD FOR ANTICIPATING USER INTERACTION IN A CUSTOMER CONTACT CENTER
App. No. 15/253,798
→
SYSTEM AND METHOD FOR ANTICIPATING AND PRELOADING DATA IN A CUSTOMER CONTACT CENTER
App. No. 15/253,759
→
CONTACT CENTER SYSTEM AND METHOD FOR ADVANCED OUTBOUND COMMUNICATIONS TO A CONTACT GROUP
App. No. 15/250,323
→
MATERIAL SELECTION FOR LANGUAGE MODEL CUSTOMIZATION IN SPEECH RECOGNITION FOR SPEECH ANALYTICS
App. No. 15/247,656
→
LANGUAGE MODEL CUSTOMIZATION IN SPEECH RECOGNITION FOR SPEECH ANALYTICS
App. No. 15/247,645
→
SYSTEM AND METHOD FOR OPTIMIZING CONTACT CENTER RESOURCE GROUPS
App. No. 15/224,298
→
VIRTUAL INTERACTIONS IN CONTACT CENTER OPERATIONS
App. No. 15/216,622
→
SYSTEM AND METHOD FOR CUSTOMER EXPERIENCE MANAGEMENT
App. No. 15/206,501
→
SYSTEM AND METHOD FOR CONTACT CENTER COMMUNICATIONS
App. No. 15/201,246
→
RECURSIVE ADAPTIVE INTERACTION MANAGEMENT SYSTEM
App. No. 15/197,645
→
GRAPHICAL USER INTERFACE AND METHOD FOR TESTING AND VISUALLY REPRESENTING TELEPHONY STATE
App. No. 15/192,885
→
SYSTEM FOR ROUTING INTERACTIONS USING BIO-PERFORMANCE ATTRIBUTES OF PERSONS AS DYNAMIC INPUT
App. No. 15/192,975
→
SYSTEM AND METHODS FOR PREDICTING FUTURE AGENT READINESS FOR HANDLING AN INTERACTION IN A CALL CENTER
App. No. 15/187,745
→
COLLABORATION SYSTEM AND METHOD
App. No. 15/187,670
→
SYSTEM AND METHOD FOR CHAT AUTOMATION
App. No. 15/178,503
→
CONNECTED MACHINE INITIATED SERVICE
App. No. 15/176,502
→
DIGITAL SERVICE INTERFACE
App. No. 15/176,400
→
SYSTEM FOR INDICATING PRIORITY LEVELS FOR TRANSACTION AND TASK ENGAGEMENT IN A CALL CENTER
App. No. 15/167,879
→
SYSTEM AND METHOD FOR ADDITION AND REMOVAL OF SERVERS IN SERVER CLUSTER
App. No. 15/156,277
→
SYSTEM AND METHOD FOR MONITORING PROGRESS OF AUTOMATED CHAT CONVERSATIONS
App. No. 15/149,071
→
CALL MOBILITY
App. No. 15/138,196
→
METHOD OF CONTROLLING SESSION INITIATION PROTOCOL SESSIONS WITH STATE CHARTS
App. No. 15/076,623
→